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“Convenient airport hotel” 4 of 5 stars
Review of Hilton Rome Airport Hotel

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Hilton Rome Airport Hotel
4.0 of 5 Hotel   |   Via Arturo Ferrarin, 2, 00054 Fiumicino, Italy   |  
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Ranked #10 of 21 Hotels in Fiumicino
GreenLeadersGold level
Cambridge, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
“Convenient airport hotel”
4 of 5 stars Reviewed January 7, 2013

I stayed for one night for a flight in the morning. You can walk to the terminals, but allow 10 to 20 minutes along covered walkways. The room was lovely, spacious, clean, quiet. There is a well equipped gym available as well as a pool. It was what I expected from a Hilton, well worth the few extra pennies.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 8, 2013
Dear Guest,

Thank you for taking the time to post your feedback pertaining to your recent stay at our hotel. We welcome comments from our valued Guests and I am very happy to know that you enjoyed your stay, the accommodation and our facilities. We hope to be able to welcome you back to the Hilton Hilton Rome Airport in the near future.
Best regards.

Andrea Carnevale
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,205 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montreal, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 7, 2013

Great rooms (my wife has status so we got an upgrade to the executive floor), very friendly staff, a 8-10 minute walk to the terminals (take the shuttle if any in your party have difficulty walking long distances), absolutely spotless, and while it's not cheap it's worth it if you have an early flight out of Fiumicino or get in very late and don't feel like going into Rome yet. If there's a sale or you can get it on points, absolutely go for it.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 8, 2013
Dear Guest,

Thank you for choosing to stay at the Hilton Rome Airport. I would also like to thank you for taking the time to post your positive review on TripAdvisor. Your feedback is really important to us.
I am glad the overall experience has been satisfactory and you enjoyed the convenience of our location, the room, and the friendly service of my Team.
We look forward to welcoming you back very soon!
Kind regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 6, 2013

we ended up staying here after we last minute bolted from our prior hotel in Fiumicino. We had booked the Best Western, but felt unsafe in that neighborhood and our room smelled bad and the hotel was empty. As we were taking back our rental car, we spotted the Hilton. It is definitely pricey, but at that moment was worth it. Great bar/restaurant area. The most comfortable beds! Decent food at the restaurant, but nothing like the small local restaurants throughout Italy.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 8, 2013
Dear Guest,

Thank you for having chosen the Hilton Rome Airport for your stay and for taking the time to post your review on TripAdvisor.
I am very happy to read that the experience was satisfactory and you enjoyed the accommodation, the food and the services provided.
We look forward to welcoming you back again very soon.
Best regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lynchburg, Virginia
Top Contributor
129 reviews 129 reviews
59 hotel reviews
Reviews in 58 cities Reviews in 58 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed January 6, 2013

We stayed at this hotel at the end of October after a visit to Rome, Lucca, San Gimignano and surrounding areas, and Florence. We were on our way out on a flight from Fiumicino (or so we thought). I chose this place because I had points and was able to book this room for very little money and because it was close to the airport. It fulfilled its closeness--it is right at the airport--we took the Leonardo Express train from Rome and just followed the signs from the train station to the hotel. It was about a 10 minute walk with many moving sidewalks to speed you along the way. Despite a long line at the reception desk, we were quickly checked in and were given a big room in one of the corridors radiating off the central core where the elevators were located. It was a king room and it was clean, had a comfortable bed, iron and ironing board, hair dryer, and very nice bath amenities. We quickly freshened up and headed downstairs for dinner. It was very busy in the restaurant and were told we would have a long wait so settled in at the very nice bar with a glass of wine and beer. After only about 10 minutes we were seated. Our server was prompt and professional. Since we were at the Hilton we decided to have our first burger of the entire trip (a little homesick I guess) and it was good. I also had the soup--can't remember if it was pasta fagioli or minestrone but that wasn't quite as good. The prices were fairly high but kind of to be expected since it is the only place around to eat (I guess you could go over the airport and eat if you want to). We had a great night's sleep and were able to print out our boarding passes at a computer set aside for this purpose. We ate breakfast at the hotel which was a buffet and was fine (if again pricey). Since we were flying to the U.S. our terminal at the airport was 5 and this is not near the hotel but they provide an excellent shuttle service which quickly got us to the terminal. This should have been the end of the story...but it wasn't. After sitting on the tarmac for about 2 hours US Airways cancelled our flight due to mechanical issues (no weather radar working) and wouldn't you know it--we were sent to the Hilton again! The fact that we had stayed there the night before caused some confusion--they had our information on file and this messed things up somewhat. However, even with all of the people from the flight waiting in line it only took about 10 minutes to check in. Again the room was comfortable although not quite as nice--a queen bed, smaller, not as nicely decorated. The Hilton had one other flight in the same predicament and they set up a buffet in one of the conference rooms for lunch, dinner, and breakfast--not up to the quality of the restaurant but not bad either and I'm pretty fussy. We weren't allowed to take the shuttle in the morning until a certain time so we walked over to terminal 2 or 3 and took a shuttle from there to terminal 5 and it was a good thing because there was some difficulty with printing out our boarding passes. So all in all, it is a bit expensive but clean, efficient, and convenient to the airport. We found a charge for the second night on our credit card when we got back home (due to the confusion of the previous night's stay I'm sure) but before my husband even had time to challenge it it had been removed.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 8, 2013
Dear Guest,

Thank you so much for taking the time to share your experience on your stays with us on TripAdvisor.
I am glad that in both occasions you were satisfied with the accommodation and the services delivered by my Team, despite the challenging circumstances during your second stay.
Constructive guests’ feedback is always very much appreciated and will surely help us to improve our services in the future.
We really hope we will have another opportunity to welcome you back in the near future.
Best regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hirschau, Germany
1 review
4 of 5 stars Reviewed January 4, 2013

Just a long walk from the airport so very convenient if you are flying in or out of Rome. Rooms were nice. Hotel was very clean and the breakfast was incredible. Make sure it is included in your room.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 8, 2013
Dear Guest,

Thank you for posting your nice review. I am very happy to read that you enjoyed your stay and the services provided, our Hilton breakfast in particular.
Looking forward to welcoming you back again very soon.
Best regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed January 2, 2013

On a recent trip to Rome, I chose to stay at this hotel because I had stayed there four (4) years ago. At that time, the hotel was clean, convenient and offered a free shuttle bus to downtown Rome. Unfortunately, during my most recent stay, only two (2) out of three (3) of the previous advantages still existed. The hotel is convenient if you are flying in/out of Rome's Fiumicino, Leonardo da Vinci Airport. You can walk the approximate 10 minutes to the hotel via the enclosed walkways. At the end of the walkway before entering the hotel, definitely take the elevator to the ground level. It may be a bit of a wait for the elevator, but unless you want to be overwhelmed with the smell of urine, stay out of the stairwell leading to the ground level. There is no reason for anyone to use the elevator or stairwell unless they are going to the hotel as there is nothing else near the end of the walkway. Therefore, it is rather curious that the hotel does not clean the stairwell and at least try to eliminate or cover-up the retched urine odor in the stairwell. The second remaining positive for the hotel is the free shuttle bus back and forth to the city center. The bus runs every other hour in each direction. We used the bus to go to the city center for sightseeing and for evening transportation to have dinner in the city. The bus trip is approximately 40 minutes. Unfortunately, the quality of the hotel has definitely dropped off and it is questionable whether the convenient location and the free shuttle bus balance out a merely average hotel. The price per night is not inexpensive and careful consideration must be made before deciding on this hotel. Restaurant quality is average, but the prices for the meals are quite high. I am a Diamond member of Hilton's frequent guest program. I did appreciate the room upgrade, but the Executive Lounge was below par when compared with other Hilton hotels throughout Europe. Overall, just an average hotel.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 8, 2013
Dear Guest,

Thank you for staying with us and for taking the time to post you review. I have taken note of all your comments and I do sincerely apologize about the issue you reported regarding the stairways leading from the sky bridge to the ground. These premises are run and managed by the Airport authorities (which are also responsible for maintenance and cleaning). Rest assured that we strive to cooperate as much as possible in order to resolve this issue and make sure that no inconvenience is caused to our guests or travelers.
I am also sorry the overall perception of the property facilities and conditions has not been as positive as in the past years. Of course, your comments will be shared with all the management team to make sure that corrective actions are taken where necessary.
I am however pleased to read that some aspects of your stay have met your expectations as in the past, the convenience or our location and courtesy shuttle to the city center.
Thank you very much once again for your constructive feedback which will surely help us to improve our services in the future.
We really hope we will have another opportunity to regain your trust! Looking forward to welcoming you back again very soon.
Kind regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 29, 2012

We (2 parents and 2 kids) had a 10 hour connection in Rome and wanted to be able to get some rest. We paid a little more than for other hotels near the airport (not much more) and it was worth it. It's a five minute walk from the terminal to the hotel, all indoors. Room was nice, nothing extraordinary. Room service was fast, yummy and reasonably priced for a luxury hotel. We asked for a late check-out for our day-use, and were granted it without questions.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, January 3, 2013
Dear Guest,

Thank you for choosing to stay at the Hilton Rome Airport. I would also like to thank you for taking the time to post your positive review on TripAdvisor. Your feedback is really important to us.
I am glad the overall experience has been satisfactory and you enjoyed the convenience of our location, as well as our room service . I am also happy we were able to accommodate your request for a late check out on this occasion.

We hope we will have the pleasure of welcoming you back in the near future!
Kind regards.

Andrea Carnevale
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Rome Airport Hotel

Address: Via Arturo Ferrarin, 2, 00054 Fiumicino, Italy
Phone Number:
Location: Italy > Lazio > Province of Rome > Fiumicino
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Fiumicino
#7 Luxury Hotel in Fiumicino
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Rome Airport Hotel 4*
Number of rooms: 517
Official Description (provided by the hotel):
Hilton Rome Airport is directly connected to Leonardo da Vinci Fiumicino Airport via a covered overpass with a moving walkway, just 7 minutes walking ditance. Stylishly appointed and modern in design, this contemporary hotel offers upscale amenities, fine dining and warm hospitality, supported by friendly and professional Hilton Team Members. 35 minutes from downtown Rome by complimentary shuttle bus 8 times a day, free wi-fi Internet access in public areas, swimming pool with Jacuzzi and Fitness Centre featuring the latest generation of cardio and strength training equipment, will help you to feel your best during the stay. 517 stylish and soundproof guest rooms including 108 Executive Rooms and 15 Suites with access to the Executive Lounge (serving complimentary breakfast and refreshments all day). On site Le Colonne Restaurant serving Buffet breakfast, lunch and dinner and Caffe Tevere Bistro with a delicious selection of pizzas, pastas, burgers and creative salads. A Kids Menu is also available, offering chicken nuggets, mini burgers and ice cream. An In-Room Dining menu is located in each guest room and offers a variety of food and beverage items for you to enjoy. Hilton Rome Airport is located 8 miles from the Parco de Medici business district and 6.5 miles from Fiera di Roma Exhibition Centre. Parco Leonardo shopping mall is just one train stop from the Airport station. ... more   less 
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Also Known As:
Hilton International Fiumicino
Hilton Fiumicino
Rome Hilton
Hilton Rome Airport Hotel Fiumicino

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