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“Could do with some TLC” 2 of 5 stars
Review of Matala Valley Village Hotel

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Matala Valley Village Hotel
3.0 of 5 Hotel   |   Matala, Matala, Crete 70200, Greece   |  
Hotel amenities
Ranked #11 of 17 Hotels in Matala
Nottingham, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Could do with some TLC”
2 of 5 stars Reviewed September 8, 2013

We stayed at Matala Valley Village for 3 nights as part of a tour of Crete in August 2013. Although we had booked a bungalow, they were all occupied when we arrived, and so we were put in a ground floor apartment in a building a few metres down the road from the main complex.

The apartment consisted of a living area with an integral kitchen, a bathroom and two bedrooms, one with twin beds and the other had bunks.

The air conditioning didn’t work properly and the toilet didn’t flush when we arrived. In fairness, these problems were fixed same day when they were pointed out, but it is a little disappointing that the basics clearly hadn’t been checked before we arrived. We were given a discount to compensate for the issues.

Once it was fixed, the air conditioning while efficient was also incredibly noisy and woke us up many times overnight as it switched on and off.

Breakfast was very basic.

Matala itself is a little dated but has a certain charm, and we had a couple of nice meals there including some great fish. There are some nice beaches nearby, and our favourite was at Kalamaki about 10 km north of Matala where we found an excellent family run Taverna ‘Elliro Kaloperasi’ right on the beach.

I guess this may be a case of ‘you get what you pay for’. Valley Village was the cheapest accommodation we used during our stay in Crete, and it was also the most basic by quite a margin. Maybe the bungalows would have provided a better experience (although we did book one!), but the accommodation we had was in need of a refurb.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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75 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Spanish first
  • Any
English first
Sleaford, Lincolnshire
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 3, 2013

See reviews below for fuller details. This was our third visit to Matala Valley Village, which in itself speaks volumes we do not normally return to the same place or hotel as a family. This year it was 4 of us in a bungalow. This made it incredible vlaue, about 23 euros per day each for dinner, bed and breakfast. There was a queue for the bathroom but we could easily get this to work by staggering when my daughters got up.

Pool good, entertainment fun, bar still cheap, staff friendly and able to create a relaxing atmosphere. My only quibble would be the food if you are vegetarian this was slightly limited but at these prices hardly a problem. Hence my grade would be 4.5 but this is not available.

It felt like coming back to a second or third home with fellow familieis waving hello from previous years.

If you are looking for a friendly welcome and a no fuss, relaxing break, this is the place in Matala.

Room Tip: Bungalows are available away from the road
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 27, 2011

We booked our one week's trip last minute at a very attractive price. When I consulted their web site it was clear to me that we have booked with this arrangement a basic room in the main building. I asked by e-mail for an upgrade offer but my two mails where not answered. On our arrival late Sunday nobody was aware of my request and we had to spend our first night in a clean, but really outdated room (the receptionist told me that they were overbooked). The bath tub was incredibly old and at the bottom you could see even see the iron previously covered by enamel.
This room was far away from a Central European standard for a modest hotel room.
Next day we could upgrade for 25$ per day to a bungalow and this was very excellent. From here on our stay was perfect. The half board was tasty and everybody friendly and helpful.
Probably this hotel has spent to much money into expansion neglecting the existing amenities.

Room Tip: Book only a bungalow, everything else will not satisfy you.
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleaford, Lincolnshire
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 17, 2011

Having spent three nights here last year, we returned in 2011 with a party of five staying in two bungalow suites. Everything that was good last year, was still good on this stay. The pool area had been improved and we enjoyed an afternoon swim on a couple of days. The coffee at breakfast is now served from a machine and comes in a variety of types. (Caffee with top up of milk was best for me.) The juice is still not to my taste but this is pretty trivial.

What was abundantly clear was the relaxed atmosphere and the fantastic service from staff. I had left my passport in a hotel in Sitia and the manager was able to get it couriered to me at minimal cost within 24 hours. We were able to access the internet and it was no problem to get our boarding passes printed out for the flight home.

The combination of great staff, well laid out site and the right price made this a good choice for us. If you book ahead on the hotel website, the bungalow suites can be as low as 80 Euros for four with dinner, bed and breakast. With two lockable bedrooms and a shared bathroon with bath and shower this need not be a family group.

It is still dominated by German toursists but there are a variety of nationalities here and English guests are made very welcome. There was a music night on our stay which provided an opportunity to dance and make more use of the bar. At 4 euros a half litre for wine and 3 Euros for beer plus a daily cocktail at 5 euros, this need not break the bank.

For me this is the only place to stay in Matala and worth a detour to stay in this charming small resort

Room Tip: Go for the Bungalow Suites and book on the hotel website. There are rooms away form the road.
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  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield
Top Contributor
100 reviews 100 reviews
44 hotel reviews
Reviews in 50 cities Reviews in 50 cities
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed August 10, 2011

Stayed for 3 nights on our tour of the island. Picked it because of the location and the good reviews 1st in Matala - oops - probably should have gone to Agia Galini - a much nicer resort along the coast. It was quite a shock when we arrived as it was worse than the lower starred hotel we'd just left. Garden rooms are very basic and tired - in need up a make-over. You can either kneel in the bath or sit with your legs up the wall; but at least a bath and not a shower. Nice balcony overlooking gardens. Breakfast was ok, and more than basic Greek, presumably to satisfy the 90% German occupancy. The pool is odd, with high mucky sides. There were limited sunbeds - maybe because guests take them away to lay outside their bungalows. Glad we had a car as it's a long long walk to the beach and restaurants. Staff were friendly enough. We survived, but didn't really enjoy.

Room Tip: Seems like bungalows are better. It may be the best in Matala, so be sure that's where you want...
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  • Stayed July 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 27, 2011

I would like to recommend this hotel that is situated in the beautiful garden. We stayed here only for one week but everything was perfect.

We have the room that was big enough for two people and also every day clean. The chambre change our towels almost every day and I have to commend for the cleanness in the bathroom.

The breakfast was every day same but man have enought choices. Only one mistake was coffee that was really terrible. So if you like good cup of coffee, this is problem. But after breakfast you can visit coffee bars in Matala and you find good coffee.

Evening dinners were fine and you can every day eat greece salad and alsu two or more other meals. Everything was tastefully and no one day was same menu.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 8, 2011

My family and I have just left Matala Valley Villiage and wanted to let you know what we thought.

I have been coming to Matala for the last 15 years as i have relatives on this side of Crete. This is by far the best accommodation i have found in all those years. In the past i have stayed very close to Matala Beach but unfortunately those hotels have very small rooms and would not comfortable accommodate my family of 4 (2 children aged 4yrs and 1 year).

This trip we booked a bungalows to accommodate all our family. The bungalows are new, spacious. clean and comfortable. They are all ground floor and have a table and chair setting out side one door and a grass area out the other door.

The two bedrooms are on either side of a spacious bathroom with separate shower and bath (this can be quite rare in Crete). The bungalow had plenty of storage for us to put our things away as we were stating in Matala for 2 weeks. Each bedroom had it's own door and they provided me with a portacot for my young son.

My children had a great time. Outside our bungalow was a trampoline for all the children to enjoy and also a swing and climbing set near the pool. The pool also had a children's wading pool.

Downside to the pool would be that some refurbishment could be beneficial and some nicer outdoor sun lounges but that is a minor criticism.

Breakfast was well stocked and replenished frequently. I felt there was a good variety however agree with an earlier review that some changes to the menu every couple of days would be nice to break up the "same" breakfast every day. I also felt that the service to collect the dirty plates was a bit slow as they were often stacking up on our table.

The dinner buffet also looked great and this menu changed every night. We only ate in the hotel 1 night as we preferred to visit different Greek Tavernas in the local towns such as Siva and Kalamaki. Some nights we noticed traditional Greek dancers and music to entertain the hotel guests.

A suggestion to the hotel would be to provide a laundry room or a laundry service (at a charge) for guests as this was the one issue we stubbled with as we could not find a local laundromat and with young children I had a lot of dirty clothes.

During the morning and evening we enjoyed the easy walk to Matala Beach however during the day it was too hot so we would take the car and pay 4 euro to park for the day at the beach.

So overall we had a great experience and will certainly be back.

  • Stayed June 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Matala Valley Village Hotel

Address: Matala, Matala, Crete 70200, Greece
Location: Greece > Crete > Heraklion Prefecture > Matala
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 17 Hotels in Matala
Price Range (Based on Average Rates): $
Hotel Class:3 star — Matala Valley Village Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
Modern and comfortably furnished 40 sqm - bungalows , with 2 living-/bedrooms, a corridor with wardrobes and a separate bathroom with shower and bath tub. The new built bungalows are equipped with flat screen TV set, A/C, fridge and dispose of large-scale glass doors with mosquito nets. ... more   less 
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Also Known As:
Matala Valley Village Hotel Crete

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