I don't normally write reviews, but I felt compelled because of the ongoing horrible experience I had with this hotel! I booked a room in advance (for a Monday+Tuesday stay in march) and let them know that I was not willing to give them my credit card number (based on some of the negative reviews I read). The room I reserved was listed as "deluxe" and "private patio." When we arrived I asked to see the room and they immediately asked for my credit card to "start registration" while we looked at the room.
The room was just terrible! Dark, dingy with one small window. Three dead insects were visible on the floor and another on the bed. It smelled musty. The "patio" was a small tiled area on the side with one sad looking plastic chair, no sunshine... totally unpleasant. They offered to show us another room, but I had seen enough. We very politely let them know we were going to look elsewhere for lodging, retrieved my card and left. At NO point did they object, try to stop us, or warn us that they were going to charge my card. One week later they did! A full $210 for a two night stay! I never signed anything and I immediately called chase fraud protection but these dishonest people are still refusing to refund my money for a room that was so terrible I wouldn't have stayed. For a poor hotel experience I wouldn't bother giving a bad review online, but for charging for a 2 night stay, without consent, essentially stealing my credit card number and giving no warning they were going to do so... STAY AWAY.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline and Odigeo so you can book your Giardino Tropicale reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Giardino Tropicale Nosara