The gentleman who sits at the desk wasn't very warm, but knows what he is talking about. We got a lesson the next day after visiting the booth. The instructor we had, Jose, was wonderful! Very encouraging and helpful. I expected to spend more time on land during the 90 min lesson, but we spent most of the time in the water practicing. So glad I took the lesson, recommend it for any beginner. Great value to get a board rental for $5 the next day to practice on our own!