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“Shabby and overpriced” 1 of 5 stars
Review of Macdonald Forest Hills Hotel & Resort

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Macdonald Forest Hills Hotel & Resort
4.0 of 5 Hotel   |   Aberfoyle, Kinlochard, Loch Lomond and The Trossachs National Park FK8 3TL, Scotland   |  
Hotel amenities
Ranked #1 of 1 Hotels in Kinlochard
Certificate of Excellence 2014
DUNDEE
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Shabby and overpriced”
1 of 5 stars Reviewed August 26, 2009

We stayed in one of the lodges for two nights as guests of relations who were staying for a week.The place looks great as you drive towards it but oh dear!The entrance to the lodge had an amazing collection of spider's webs and hundreds of dead insects plus an incredibly dirty velux window.The lodge itself was shabby and the decor so tired it obviously has never had a lick of paint since the 1980s(or whenever it was built).
Our bedroom had two damp patches with some interesting black mould.
The two restaurants are very average and extremely overpriced.The 'Bistro'is accessed via a shabby dark stair complete with torn tartan wallpaper and large holes in the wall!It does not improve as you go inside with damaged walls and chipped ceiling tiles.
Not having stayed at a Macdonalds Resort before we don't know if this is the norm for them but we shall never darken their doors again!

  • Stayed August 2009, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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964 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
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foxfoxfox
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 17, 2009

Returned from the worst hotel in uk. Totaly devestated at the state of the place and what they expect you to pay. There web site is just a lie and wants removing from the net it is nothing but a concoction of utter rubish "rant out the way"
Total cost value of hotel stay £270 + £40 to upgrade to superior room.For two nights "HA" .
Booked in by nice young lady directed to room, place looked ok abit tired but good enough. Climed 5 flights of stairs with luggage passing various smells on the way up non of which were pleasant.
Found room and entered, hit head on ceilining as we were in roof ,squeezed passed the oldest tv still working and got into a very small smelly double room.
Stains on floor and ceiling not sure of ther nature so i lifted the matress just to see and was met with what i can only describe as the remanders of human waste.
View out of the window was of the kitchen not the loch, bathroom was tired and not very well stocked for a 4 star hotel, I could go on............. went down to ask what we are getting for our upgrade and very nice lady in reception then became not so nice lady and was joined by anorther not so polite lady or told us that our room had recently been decorated with a lift access and flat screen tv with loch view sounds great only thats not what we were in, Her face was a picture when she glanced at the computer to see what room we were actually in and realise she had just described the total opposite of our room.
Told that was the only room left so no choice but to stay,
Asked to see duty manager......... ladys became very uncomfortable. He then moved us accross the landing to anorther room this time with a loch view but the state of it was not alot better. stayed for the 2 nights never ate in the hotel only breakfast that was actually very nice.
Went to check out and was asked for the £40 upgrade we never got "I dont think so" did not have to pay the upgrade for the obvious reasons, Gentleman next to me was canceling his week stay in the hotel after one night so we were not the only ones.
All said, and would never return or recomend. The new bit that we should of been in did look very nice and i am sure that this is what the hotel is passing off on the website. But sadly not for us and to add insult to injury we were planning on getting married there Sorry forest but thats10K you will be not getting from us.

  • Stayed August 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelling scot
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 7, 2009

We went for drinks on the stunning terrace and dinner in the evening. The setting is georgeous without a doubt, unfortunately the same cannot be said for the food. The menu was a set menu £26 for 2 courses, £31 for 3, but nearly half the menu came with surcharges. This means that it can actually be nearly £45 for 2 courses and over £50 for 3 - quite steep, I have eaten in mitchelin restaurants for less. This would have been fine if the food was of that calibre, but the prawn pil pil starter (supplement £5.95 made at your table) consisted of 5 prawns and the onions and garlic were burnt. The other 2 starters which my companions had, the scallops (again £5.95 supplement) was passable, but not meriting the supplement on top. However the pate was very good.
For mains we had the organic chicken with haggis which again was acceptable, a little dry though, and nothing special. However the rest of the mains were poor, lamb which was the smallest piece of overcooked lamb with watery mashed potatoes, the prawn pil pil (again surcharged) which for a main now consisted of 8 or 9 prawns with the same issues as for the starter. However we also ordered the steak diane (£9.95 supplement) which was bland. We decided not to stay for dessert...
In summary I do not know what the bistro is like, the scenery is stunning, good views from the restaurant, wine was good, but a big thumbs down overall (- in addition 2 of the napkins were not clean!!) I would suggest they cut the supplements and concentrate on the basics of providing quality food and clean white linen which would be expected in a 4 star hotel.

  • Stayed August 2009, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
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scotland
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed July 26, 2009

First impressions were poor - it was a dull summers day and the reception and first sitting room looked drab and had no ambience - we had booked a suite which was one of their dearer rooms and was shocked at the state of the carpets and wallpaper in the hallway up to the room - the sitting room was plain no atmosphere no side lights but the bedroom was ok but no view and small windows and smaller bathroom - so we down graded to a room in the newer section with balcony and view over the front - absolutely no comparison
Dining room and other sitting room were nice - although evening lights were dismal - food was very good and all staff very friendly and polite
Gardens kept beautiful and lovely walks around the hotel
Swiming pool was basic and without ambience but clean - no seating provided at the side
overall a nice hotel but older part needs refurbished especially hallways

  • Stayed July 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 16, 2009

Beautiful location and gardens, nice food, decor a bit dated and customer service a bit 'Fawlty Towers'-ly, but overall a pleasant and relaxing stay.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston
1 review
5 of 5 stars Reviewed July 14, 2009

Stayed for 4 nights and found all aspects of this hotel excellent. We paid extra for a room with a view over the garden/loch, which i would recommend as some rooms did seem to have poorer views. We ate in the main restaurant every night where the food and sevice was excellent again. The Hotel is in a quiet and beautiful location and perfect for a relaxing break. As to overall value and price, be prepared to pay more, and you won't be disappointed.

  • Stayed June 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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seaham
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 9, 2009

i thought it was a ok hotel until i went to my room hi had a very bad view and the room was very small and for £220 it was a rip off we had a night in a travel lodge that cost £56
the room was way bigger and better value .the pool was great the kids loved it . iask to use a phone i got charched lots and my ratining is 0.5/10

  • Stayed July 2009, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Macdonald Forest Hills Hotel & Resort

Address: Aberfoyle, Kinlochard, Loch Lomond and The Trossachs National Park FK8 3TL, Scotland
Location: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Kinlochard
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Kinlochard
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Macdonald Forest Hills Hotel & Resort 4*
Number of rooms: 55
Official Description (provided by the hotel):
Nestled within the breath-taking scenery of The Trossachs, Macdonald Forest Hills Hotel & Spa provides a luxurious getaway right on your doorstep. Our hotel in Aberfoyle is located just 20 minutes from Stirling, 40 minutes from Glasgow and less than an hour from Edinburgh, offering the perfect retreat from city life. Indulge in award-winning dining in the Garden Restaurant, or enjoy a delicious afternoon tea on the terrace while watching over Lake Ard. Our sumptuous spa is just the thing if you need to relax, with a fabulous selection of Elemis treatments on offer or, for the more adventurous, why not take to the surrounding hills or venture out on to the lake. ... more   less 
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Also Known As:
Macdonald Forest Hills Hotel Aberfoyle
Macdonald Forest Hills Hotel And Resort
Macdonald Forest Hills Aberfoyle
Forest Hills Hotel

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