My Overall Rating 4.5
Good: Food, Staff, Location, Pools, Bars, Wifi.
Not so good: Beach, Room AC, Lack of Activities, Smoking in Lobby.
Our family, two adults and two teens, were there the first week of August. It was a good JetBlue flight down from NYC and the Hewanorra airport is well staffed and well run (if you have been to Jamaica or Cancun you know this isn't always the case), so in and out was quick. The airport is about two football fields from the resort, so it takes less than 5 minutes to get there with the resort provided cab. We arrived at 2 pm and had lunch at the buffet before our room was ready at the promised 3 pm. We had booked one of the Splash deluxe rooms (which were remodeled in 2011), which are on the fourth floor. It was clean, the vaulted ceiling of the fourth floor opened up the space and the bed combination of a king for us and twin trundle for the kids was great - both were very comfortable. Room’s AC was poor – it wouldn’t keep the room below 81 during the afternoon and it wasn’t broken. The staff kept soda, bottled water and Piton beer in the small in room fridge. Some reviews say the resort is very tired, but we didn't really feel that way; in any case it is being remodeled in September, so it should only get better.
We have been going to Caribbean all inclusives about once per year for the last 15 years and we have found the gold standard family resort is Beaches Turks and Caicos. Compared to that resort, Coconut Bay is a step below in several areas, but the resort staff at Coconut Bay was the best we have experienced. CB gets downgrades for: the beach, which is small in size, but otherwise nice; lack of water activities – no diving, snorkeling, Hobie cats or Sunfish on premises, all they had were kayaks; lack of activities for kids over age 12 – the teen club Beaches has at their resorts gives them something to do and socialize amongst their peers; and, it may be the lack of tolerance as a non-smoker on my part, but the open air lobby was tough to use with about 50% of the guests, mostly Europeans, smoking constantly while there. On the plus side, CB has: great bars that have good selection of booze (Stoli, JW Red, local Rum, etc), and the $2 premium for some real top shelf stuff (Glenfidich, Grey Goose, etc) isn't unfair; food at the buffet was good quality and varied, while the food at Capri (Italian), Calabash (Creole) and Silk (Asian Fusion) was as good as any fine NYC restaurant; wifi in the room ($40/week) and in the lobby (free) was fast and reliable.
The resort offers off site excursions through its travel desk (many are only 1x or 2x per week) and is an Avis location for rental cars. We did the Treetop Adventure ziplining ($75) which was fantastic, and the full day Land & Sea trip which is a Catamaran sightseeing and two stop snorkel trip plus a bus trip to the Botanical Gardens and Volcano ($129), which was also excellent. We rented a car from Avis to tour the island for a day and that was less joyful – the Mitsubishi suv was old and had serious mechanical issues; and driving on the roads is challenging because they are narrow, winding and mountainous (they drive on the left) which can cause car sickness.
My 4.5 rating is based upon value – the resort is probably closer to a 4.0, but it is ½ the price of Beaches, making it quite the deal.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.