I had the best vacation at Coconut Bay Resort. Thanks to your FLOOR staff. The front desk, servers, bartenders, and expecially the entertainment team are AMAZING.
Carlyle- What a great manager and you can tell he enjoys what he does. He seems to be a great team leader and is really focused on guest expierence.
Jason, Ritney, Samantha, Anton are also very fun!
Marcellus- Great Guy!
Jamara- This women is amazing!!!
My only complaint would be that the some of the management team seemed "Dull". I currenlty work in Food and Beverage at a hotel and it was rather disappointing to see a management team walk around the hotel but never really seem to interact with many guests. My family personally made eye contact and walked by managers and I would have to say we never once were asked how are stay was or has been. At one point my mom was standing next to the GM at the coffee station and didn't even get a good morning..... HAVE FUN WITH YOUR TEAM AND VACATIONERS A LITTLE.... I normally would have said something but I wanted to see if this was how it was going to be the entire stay.... this may be just an opinion but it would have been nice to even see the F&B Manager walk around in the dining area to "touch" tables to see how everything was" this may help with all the food complaints the resort seems to have.
The reason I scored your resort at a 5 is because of ALL YOUR FRONT LINE STAFF!!! KUDOS TO THEM!!!