I want to start off by thanking the entire resort for giving us a wonderful time!! The employees at this place are wonderful! Friendly welcoming and just plain great!!! Special people that I met were: Small J, Morgan , Junius,and Kay at the adult pool bar. Sejay at the late night beach cafe, thanks for making all off our late night requests!! Melton at the lobby bar. He was my husbands buddy. " Big Mike says Hi from Pittsburgh"!!,Jamara who does the entertainment was a cutie pie!! Javid at the pools" the pool guy", was fun to talk to. I am the "pool girl" at my house!!! There were alos tons of other who did great stuff for us but these guys were our favorites!! To start my review, our first impression was this place needs a make over, and thats what they are doing. I would of given it a three star but felt guilty doing that;).. There is a new GM from Canada that we met who is working on the spruce up and talking to Ed who is also on the management team( happens to be my new BFF Bev's friend, Lol) there are alot of exciting new things planned!! We will be back to check this out!! The food was okay. We ate at the Silk Asia place and also the Italian. My husband is Italian and we really didnt care for the food there. I loved the wings for the superbowl party and met the chef to request the receipe. I talked to a few other people who promised to get me the receipe. I didnt get it though. Hopefully someone who reads this can do this. That would be great!! Things like this are what make a difference in a 3,4 or 5 star resort!!! We ate breakfast at the buffet . They offer an adult breakfast by the pool if you dont want to hang with the kiddies. We did it once, it was ok. Speaking of the kiddies, the resort does a great job of keeping the kids and the adults only pool seperate. There is the " buffer pool" in between the kids area and the adult only pool. Great idea!! Our first day there we were in the main pool and it was really quiet. The kid pool has a water slide and a lazy river. The kids all stay there. Why if you were a kid would you go any where else!!! The kids I did see seemed very well behaved, good job parents!! I saw ,I think her name was Auntie at one evening event and she was taking care and watching her charges. When my kids were small I would of loved for her to keep an eye on them. She gives off a grandmotherly vibe! Bet she gives great hugs!! We spent all the rest of our vacation at the adult pool with our "new friends"!! My husband and I met the best people here!! Very friendly, fun and we all had alot in common. Many people though we all came as a group! I spent a week getting to know a bunch of wonderful people! You all know who you are!! Thank you guys as well!!!! I met so many people and on our last day they sang us away with the adult pool bar song and " see ya later suckers"!! How fun! The bartenders at the pool bar were great. There is a new trainee, a pretty young lady who is a bit clueless and I think she could use some hands on training with the more experienced bar tenders. Small J that is your new assignment!! LOL. Well, as I usually try to stay away from the negatives I have to say this. The whole Julius deal kind of sucked! I know there was an issue with a grumpy guest complainer. I am pretty sure he was the one guy who as we first arrived was whining to me about Julius. My husband and I said to each other why dosent he just go to another bar. That was pretty much what after talking to the rest of the guests felt also! We know he was given a week off. I think he makes this place at the adult pool come alive, and the first day after he was gone was like a tomb! Bummer! We didnt really get to know him and for that we are sad. Im not going to question the managements descision because Im sure they had reasons to do what they did but it was kind of a let down for us. Small J did come in and with his great smile get the place moving again. He is very professional and I cam see him hopefuly moving up the management ladder!! For the guest who did the complaining, shame on you! You r words and actions affected alot of people on our vacations. If you are at home and a bar is not where you feel comfortable you wouldnt go there. You should of just moved on and let the rest of us have fun! All right, moving on we will be back!! I am excited to see all the new stuff the are planning. Firepits outside the upstairs area, new updated rooms etc. Our room was ok . It had a beautiful oceanview that I am missing big time. We were on the Adult Harmaony side. Our room was not yet updated but it was bright and clean! The bed was comfortable and the pillows nice! The bathroom was set up weird! The towels are over the potty and you have to get out of shower and walk over to get them. The maid service was pretty good. Kind of inconsistant with what you had stocked in your room each day. That should probably be addressed. We just made due with what they gave us. We did leave the maids a few dollars here and there. After that we did get a few hand written notes telling us to have a great day etc... That was nice. You do get flower petels and towel art each day. Cute touch!! Speaking of tipping. You do not have to but we do. For wonderful service, we do. If you do, I bet you get even better service like we did! We say hi to everybody from the maintance workers all the way up to the managers! Be nice ,fellow guests and smile and this place will have a specail place in you hearts like it has in ours!!! I am going to end with we had a wonderful time, enjoyed all the people we met from fellow guests to the people who work here! The island is beautiful, we took an all day tour with a driver and did the sunset cruise. Both fun! We had a couples massage, nice. Needed music in the massage area but nice. We will be back in the futere and again thanks to everyone who we met and made this so far the best vacation ever, ever!! Much love and hope to see ya later SUCKERS!!!!!!
We had room on forth floor, 443.It hada beautiful ocean front view!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.