Stayed 14-28 Dec 2012.
I have tried to be honest and fair in this review as there are so many differing reviews on here for this resort. My family of 5 saved all year to go to Coconut Bay, we paid what we consider to be a luxury price for a luxury holiday. Overall, a nice resort in a nice spot but very disappointing food. It fell way short of our expectations. Bottom line - we wouldn’t return and wouldn’t recommend to others.
So here goes, the good and the bad according to our party of 2 adults 3 kids, aged 17, 13 and 11.
LOCATION/CHECK IN - Great location, make no mistake, it’s genuinely 5 minutes from the airport but no need to worry about plane noise it didn’t bother us one bit. Rum Punch on arrival and our bags were brought to the room promptly. Service from the Reception ladies could have been much better, not at all friendly.
ROOMS - We were given the inter connecting Rooms we requested when booking (rooms 120+121) splash side on the ground floor. Quite spacious, 2 Queen beds, clean bedding and comfortable pillows. The safe was very handy and easy to use. There was also a small fridge stocked with water and replenished by the maid. There is a iron, ironing board, hairdryer, shaver point and Tea/coffee making facilities. We took travel adapters but didn’t need to use them, there were plenty of sockets. TV. Both the Air-con and fan worked well and we used both a lot. Our rooms were great because we had a small patio and a huge grassed area where we pulled a couple of sun loungers over so we could relax whilst the kids went to the pools and slides and we could still see them.
THE BEACH - The resort is on the Atlantic Ocean side so the sea is quite choppy. There is a bit of a problem with seaweed, its not the slimy, smelly kind we get in England but more like loose pine needles. A tractor is on the beach daily cleaning it up and once that’s done it‘s clean and sandy. It is quite breezy most of the time, but in 30 degree heat it’s a welcome bonus. Great beach for Kite surfing and generally just messing around with the kids riding the waves.
Lots of palm trees, cabana beds, hammocks, comfortable chaises and shade if you want it under the Tiki huts. Plenty of sun loungers.
SPLASH FAMILY POOL - Great pool for the kids especially for the little ones, with a fountain in the middle and waterfalls leading to the pool bar.
WATERPARK - Kept us and the kids amused for hours. Big inflatable tubes slowly take you around the lazy river, there is a waterfall you have to travel under, or you can climb the stairs to the top of the tower and choose from two slides, an open one or the enclosed Coconut Cannon, both quite fast. A little rough on your back though if you lay down (especially if you have caught the sun). The activity pool is a good size and is close to the Jacuzzi. However, I didn’t see anyone clean any of them the whole 2 weeks we were there. They trimmed hedges around the lazy river and left all the bits floating in it. The housekeeping around the pools isn’t as good as it could be, with empty glasses from the night before still laying around the floor.
SERVICE - Some of the staff especially at the splash pool, are very jolly, singing and juggling, showing off to the kids. However, the reception desk and the lounge staff (mainly ladies) served us many times without a single word, no smile, no thank you, no nothing. Quite simply . . Rudeness! My eldest son (aged 17) was at the bar in the lounge one afternoon waiting to be served some kids cocktails, he must have been there for 10 minutes whilst they ignored him and served everyone else around him, even those who were obviously behind him in the queue, he is 6ft tall, so cant be missed, in the end I had to go over and stand with him for him to be served.
ENTERTAINMENT - usually in the lounge around 7-9pm. The best entertainment was a western band playing whilst we ate our evening meal outside by the pool, and a chap who was an excellent guitar player playing blues songs. They did have a female singer too a few times, the trouble is when they have the amps on in the lounge it is so loud you cant have a conversation with anyone. To be honest there isn’t really a lot for the kids to do in the evenings, they are not allowed in the Peter Johns Lounge from 9pm and with only one pool table in the lounge we were back in our rooms early most nights. My kids are must be an awkward age, too old for kids clubs and too young for the bars, so not much for them to do. Christmas was a non-event. We expected special food, music, dancing, games. We waited in the lounge until 9pm and then gave up and went back to our rooms, and then the entertainment started in the sports bar but it was so loud and the singer was terrible.
THE LOUNGE - Good choice of cocktails, pool table, nice atmosphere, shame there were lots of people smoking, not happy about that and I am very surprised its allowed so close to an eating area? When it rained the water poured in through the roof window, down the light fitting, (which was switched on) and drenched the pool table.
THE SPORTS BAR - Great to watch sports and have a drink. Unmanned a few times though. The seats are terrible, plastic, really low and so uncomfortable, This is were the table tennis tables are but because the bar is open ended so its too windy to play.
FOOD - What an utter disappointment. This is our first taste of all inclusive and believe me we were not impressed. The kids struggled, they are not massive salad fans and so lived on pastries at breakfast and junk from the grill. I have read some of the previous reviews and wonder if those people stayed in the same place! I like nice food. I paid a lot of money for this holiday and for a four star resort I expected good quality food. There needs to be more choice and much better quality meat and fish dishes.
COCONUT WALK BUFFET
A casual dinning room, you are shown to your seats by a waiter who also brings your drinks, and then you go and help yourselves. Breakfast was by far the best meal of the day. An egg/omelette station, fresh fruit, pastries, toast, bagels, juices, these were all good. The bacon and sausages were awful. They had a great waffle station but it was only open once in the whole two weeks. The cereals were poor quality and the kids said the milk tasted like UHT rather than fresh? Lunch and Dinner were most times very disappointing. All of the meat/fish dishes are overcooked and are always covered in a sauce, at times they were so salty we couldn’t eat them. The vegetables were very hard. We ate mostly salad, bread and maybe the soup if it wasn’t too salty. The food at best is barely warm. I would say it is definitely geared towards the American market. Almost all of the deserts have cinnamon in. There seemed to be lots of peanut butter, mac and cheese, cheesy fries, maple this, cured that. The House red wine was just about drinkable. The soft drinks are just awful in here, the kids wouldn’t drink them, they are better from the grill. We all found the evening meals to be very poor. As for the childrens station there is one meal, no choice. The ice cream machine was very often either not working at all or not cold enough and the ice cream was like milk shake.
SILKS - Just dreadful food. Luke warm. Out of the five dishes we all had only one was edible. The waitress took as much away from the table as she brought. Why Reservations are required for Silks and Calabash I don’t know, there was never more than a few people in them. Fine dining - NO! As for the Dress code - WHY? There seemed no point for anyone to dress up at all (and not many did). That is part of what I enjoy most about holidaying, the social aspect of dressing up and going out to dine.
ITALIAN/CALABASH - We didn’t try either. Because our youngest is 11 years old, we would have only been allowed to be seated at the earliest family sitting. We saw the food for the Italian coming out of the grill and so we didn’t bother. Calabash we didn’t try because both it and Silks had the same limited menu for the whole two weeks we were there. Hardly what I consider fine dining.
BEACHSIDE GRILL - Basically a tacky, dirty, junk food joint. From what I read in the brochures and some reviews on T.A. I was expecting fresh chicken and steaks to be chosen by me and cooked in front of me. No, again, just overly salted food. The fries were good, the kids has them a lot, but fries everyday for a fortnight isn’t my idea of great food. The pizzeria is an oven sitting on the grill counter with four pizzas in being kept warm. There are five in our party, we would have needed at least three pizzas. Only served at lunch times. No facility to order? The service was so slow, not surprising as to be fair there is only usually only one person serving. The Nacho station is an oven sitting on the grill counter with soft nachos and that awful cheese in a squeezy bottle. The tables, chairs and wooden railings were dirty, so too was the drinks dispenser and sauce area.
DRINKS - The local beer was good. The white bubbly wine they served in the lounge bar was okay. Nice selection of cocktails, ones for the kids too. However not made with the branded liqueurs and spirits we are used to but obviously cheaper ones.
WIFI ACCESS - Patchy at best but mostly non existent. Wouldn’t have been an issue but we had a week of bad weather so would have handy especially for the kids as there isn’t much to occupy them if the weather is bad.
OBSERVATIONS - There was a mix of around 60% American/Canadian 30% Brits, 10% other. They have sellers who come twice weekly, some nice items to buy and they also do hair braiding. The donkeys bray quite loudly in the morning, didn’t bother is too much but what might get on your nerves is the noise, of what some say is frogs that come out at night and others say is from crickets? Regardless the noise from them is 6pm-6am!
Basically it could have been a fantastic holiday but fell short due to the food, because of this we found ourselves making the most of it, not what you want from your dream holiday :((((
Splash side ground floor, great as you can see the children from your rooms and lounge on the grasse...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.