We spend one night at Kimatrai Hotel - after flying in to St Lucia from Europe. Arriving in the evening and very tired. So we were very tired and that was probably to our advantage. And the Kimatrai Hotel.
After the 5 minute drive from the airport (very close to the international airport, which is good reason and logic in choosing Kimatrai) we arrived only to find that the whole hotel was book to a conference. So - they had no room for us. "All full", as they said - the ladies that came to meet (not greet) us.
But - we had actually booked from home. On their own website. And a reciept to verify. After showing them that the attitude was much better. They must have realised it had happened (seems as if they had tried it before) and sort of apoligized, found us a room (..) and asked if they could bring us something to eat, as obviously all areas of the hotel was busy with the folks at the conference.
We had some bread for out daughter (age 3) and then went directly to bed. During the night we did wake once or twice to hear the music and singing from the party the conference had until late hours .. but we simply went beack to sleep. The jetlag for once coming in handy.
We had been told there would be breakfast from 7am. And breakfast was included in the room we had booked. We went downstairs at ten to 7. And the place was a big mess. They had ended the party and .. left. And no one had been around since, before we arrived.
After a while the first person showed up for work. "Do you want breakast?" she asked. "Well, yes please .." we replied and tried to find a table to sit at. We walked around the hotel a while - while a few more people showed for work - but it took them an hour to bring us something.
When it came - breakfast was toast with jam, fruit, coffee and tea. The coffee was terrible - but the weather was good, the view likewise (overlooking the very southern seaside of St Lucia), birds singing and we had just begun our holiday .. so we actually choose to ignore the mess we sat in and just wnjoy the morning.
And also - we wondered what it would be like at Kimatrai on a more regular day to day stay. We were on out way up north so we would not find out. But - to people flying into/or from St LUcia - we can't really just say "don't go there". Because we think/hope it could be a good place to stay. If you are flying in or out (can't really see other reasons for staying in Vieux Fort, it's a pretty dull place compared to most of the rest of St Lucia).
And - if nothing else - the place was great potential. It must have and perhaps it shows better .. when there is not a conference on. For the price - it is right. Simple rooms, spacious (from what we could see) and that great location (view-wise).
Or perhaps it's just really bad all togehter. Kinda hard to know from the other reviews. They seem to disagree a bit.
Bottomline: we think we came on a "bad day", but had somewhat good service when arriving and leaft again with a feel that it really can be an okay place to stay. If in Vieux Fort, that is.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.