Had one night stay before early morning flight, loved the room, super clean. I had people above me that were very loud, had a hard time getting to sleep. Asked in passing as I was checking out how my room was, I said it would have been better but for the people upstairs. Didn't think anything about it until I checked my credit card this am and saw that they refunded all my money!
That is customer service!
They don't have phones in the rooms (I imagine most people travel with cel phones) or I would have called the front desk about the noise.
I will stay at their property's again.