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“Not recommended.” 1 of 5 stars
Review of Highwayman Inn

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Highwayman Inn
3.0 of 5 Inn   |   Cannards Grave, Shepton Mallet BA4 4LY, England   |  
Hotel amenities
Ranked #24 of 35 Shepton Mallet B&B and Inns
1 review
“Not recommended.”
1 of 5 stars Reviewed May 21, 2012

Stayed one night as only hotel rooms available during week of a local show. The car park set the tone for the rest of the stay...dark, weeds everywhere, a pile of rubbish,unwelcoming. The food from the carvery was awful and semed to have been there all day. The room was basic (e.g. no where to hang clothes)and noisy from the road outside.
Breakfast was full english or scrambled egg..."we don't do poached eggs" we were told.
A funny set up with the breakfast coffee with a flask and instant coffee granules from sachets? Why?
All in all not great and not worth £50.00. ........£25.00 maybe.

  • Stayed May 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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98 reviews from our community

Traveler rating
    19
    36
    25
    7
    11
See reviews for
8
49
6
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Portuguese first
  • Any
English first
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 18, 2012

Charmless hotel that is simply a room for the night, if you need to be in the area.
To be fair, the rooms are well maintained, and clean.

The breakfast is pretty poor, with pre cooked then microwaved food, do it yourself cups of tea from a village hall type tea boiler, and DIY toast.

All in all, not worth a penny more than £25

  • Stayed May 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 4, 2012

The new management made our stay very enjoyable. Good friendly service. Great food - big portions! Very clean and comfortable. Best room rate in area. Excellent location for Longleat and Cheddar Gorge. Recommended.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryde, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 26, 2012

We have just returned from a 2 night stay at the Highwayman Inn and cannot believe it is the same one as described on here. We were warmly welcomed by a staff member and shown to our room which was very clean and welcoming (we had asked for a walk in shower and was given one). There was an information pack in the room which was helpful. We mentioned to the owner that the room was not very warm and he immediately sorted the problem out (someone had turned the heating off in our room). We ate in the bar that evening and the food was adequate for the price paid although the menu was not extensive. For breakfast there was orange juice, cereal and tea/coffee on a "serve yourself basis". We were offered a full english or "something lighter". We both had the full english which was very good and was told to help ourselves to toast (two 4 slice toasters and bread were provided). The second day my husband asked for scrambled eggs and bacon and was given a generous amount. The only critisms we have is 1) yes the owner could be a little "warmer" and the price of cola mixer (£1.50 per shot). Not long ago we stayed in a hotel in Kensington and the Highwayman was a lot better and a lot cheaper than that one.

Room Tip: we stayed in the annex
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed March 27, 2012 via mobile

Everything the earlier reviewers have said is true,no exaggeration the atmosphere is frosty,the breakfast was burned ,only small window for breakfast7-8.30. There was no orange juice for breakfast,tea was weak,long life milk,no spread offered,toast was dried up crust. The car park is dark,huge and empty. We were given a groud floor,disabled room without checking with us ,there was faecal waste on the toilet seat and ants in the shower area. We were really glad that we didn't have an evening meal, Oh and they take payment from your account two days before your arrival

Stayed March 2012
Was this review helpful? Yes 3
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Travelers are raving about these Shepton Mallet hotels

helston
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 21, 2012

On arrival at the highwayman,we were told there was a 60th birthday party that night.We decieded to not let it bother us.After being shown to our room,there was a strong smell of cigarette smoke.The shower cubicle was not very clean.In the evening we went down to the bar area for a meal.We asked for a menu,which was on a piece of paper in the landlords pocket,and no prices on it!!!! Also there was nowhere to sit.Having had our meal 1 mixed grill,1 steak,our bill was £40.00.We felt very uncomfortable and returned to our room.In the morning we sat down for breakfast and it was stone cold.We would not stay there again and certainly not reccomend it.Overall we feel that the room was to cluttered,and struggled to get our cases in,surely this is against fire regulations.

  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 27, 2012

I visited the Highwayman Inn recently for a 30th birthday party. The party was held in the bar area and a few of us stayed overnight in the rooms. Overall it was an enjoyable evening but if I had not been there for a party I would definitely be leaning towards a lower rating.

The rooms themselves were pretty basic but clean, although I feel I might have been more comfortable sleeping on the floor as the mattress was like a slab of concrete. My big issue was the management who I found very rude and unwelcoming, making for a very frosty atmosphere. They seemed to have numerous issues with payment, with some friends of mine being charged twice, and instead of providing a friendly welcome it was felt that we were bothering them by being there. Drinks in the evening were also served warm and had to ask several times for a glass and ice, before giving up. Breakfast in the morning came as part of the price but was very basic and not particularly nice. It was also served very early for a Sunday, with last orders taken at 8.30am! and if you wanted a cold drink like orange juice you had to buy it separately from the bar.

Overall I will not go back to the Highwayman Inn. I have spoken to many of my friends and family who have also said the same. Manners cost nothing and do not feel happy paying for bad service and a frosty atmosphere. At £55 a night I would have had a better stay elsewhere. Not recommended.

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Highwayman Inn

Address: Cannards Grave, Shepton Mallet BA4 4LY, England
Location: United Kingdom > England > Somerset > Shepton Mallet
Amenities:
Bar / Lounge Free Breakfast Free Parking Wheelchair access
Hotel Style:
Ranked #24 of 35 B&Bs / Inns in Shepton Mallet
Price Range (Based on Average Rates): $
Hotel Class:3 star — Highwayman Inn 3*
Number of rooms: 14
Official Description (provided by the hotel):
The Highwayman Inn is situated in a stunning location in Shepton Mallet with superb views of the scenic Mendip Hills and 14 tastefully decorated en-suite rooms. All guestrooms are fully equipped with the most modern facilities such as multichannel TV, internet access and tea and coffee making facilities to ensure a comfortable and relaxing stay. The Inn's restaurant is where guests can enjoy a healthy and traditional dish along with a drink in its acclaimed real ale bar. The Inn is the ideal location to explore and enjoy the wonderful surroundings of Somerset countryside. ... more   less 
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Also Known As:
Highwayman Hotel Shepton Mallet
Highwayman Inn Shepton Mallet, Somerset

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