We stayed overnight on a spa-break; the hotel is very attractive and in a pleasant location, service from reception staff was excellent. Our room was well appointed and reasonably spacious but could do with a refresh in things such as the TV / entertainment system. The music played all day in the hall seeped into the room which was slightly distracting.
The spa is small but never felt crowded and the staff were very friendly, the facilities all worked well and very clean, fitness room is basic but functional.
The restaurant is the only real let-down to the establishment - the food quality could not be faulted but we [and I suspect rather a lot of the guests] would have preferred a decent high-end bar menu rather than the very high-pitched menu. The biggest issue was the service, this varied hugely between the three staff on duty - the head waiter was very good, one assistant adequate and the other seemed to have only started yesterday and didn't even know how to use the till when we ordered a drink. I asked on the off-chance that there was gluten-free bread available, after some struggle to be understood she headed off but just completely ignored the question on her return - it was always speculative but an answer would have been nice, especially as on the way out I noticed a framed article from the Evening Standard [admittedly from 2007] about how great they were at catering for food allergies, including coeliac!
Overall would be happy to return but restaurant service requires attention.
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- Also Known As:
- Bannatyne`s Charlton House Hotel Shepton Mallet
- Charlton Hotel Shepton Mallet
- Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset