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“Fabulous Sunday Lunch” 5 of 5 stars
Review of The Westleton Crown

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The Westleton Crown
3.0 of 5 Hotel   |   The Street | Westleton, Westleton IP17 3AD, England   |  
Hotel amenities
Ranked #1 of 1 Hotels in Westleton
Wickham Market, United Kingdom
1 review
“Fabulous Sunday Lunch”
5 of 5 stars Reviewed November 17, 2013

Just finished a superb Sunday lunch at the Crown. The service is excellent and the pub itself is lovely but the meal was delicious. We had roast beef and it was beautifully cooked - nice and pink and very tender. The accompaniments were also delicious and very generous servings - a big mound of roast potatoes, parsnips, sweet potato (or squash?), red cabbage and a huge squishy lovely yorkshire pudding. Sensational. Thank you.

Stayed November 2013, traveled with family
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404 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • English first
  • German first
  • Any
English first
Norwich, United Kingdom
1 review
5 of 5 stars Reviewed November 12, 2013

We only had the one night available in our diaries, unfortunately, but the excellent time that we had with our stay at the Crown made it nevertheless completely worthwhile. The staff were extremely friendly, helpful and efficient throughout and nothing from the point we arrived to the time we paid the bill was too much trouble. The double room we had was well appointed and well thought out, with good attention paid to detail. A good quality mattress and good pillows made the night a restful one. We had an excellent meal in the main restaurant, having been offered different seating options, and the full English breakfast served in our room the following morning was delicious. The location of the Crown is superb and we would not hesitate to return. Absolutely lovely!!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed October 29, 2013

This place is trying so hard to get things right, but failing on almost all counts. The building is pleasant and characterful; the garden room restaurant and landscaped gardens are beautiful and much money has clearly been spent on them. However they're trying to get too much onto too small a site. Our room, which was in their 'best' category at £162 pn b&b, was clean and pleasant enough although bland and décor was 'tired', - but it was very small, poky and airless. There was no sense of luxury here despite the homemade biscuits and bathrobes: I'd expected so much more after reading glowing recommendations from some well known guides.
We had to wait over an hour for our cooked breakfast to arrive, swimming in grease and with dried up bacon.
We had dinner in the restaurant and had real problems as items on their menu were labelled as gluten-free when, on close interrogation they proved not to be. This is a serious matter which I have reported to Trading Standards. Also a treacle tart had been overheated in the microwave and was dried up. I had 3 scoops of homemade icecream and sorbet: all of them had an unpleasant amount of undissolved sugar and were inedible after they started to melt.
Service was very mixed. Some staff are surly to the point of rudeness; most just seem poorly trained and to have no idea what they're doing. Members of the management team we spoke to were polite and helpful but clearly have no grasp on what's going on.
Value wise I would be a lot less dissatisfied if we'd paid about £30 pp which is what it was worth, rather than £80pp.

Room Tip: No point looking for a spacious room here. Don't waste your money on a 'best' room. Be...
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  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GarethJClarke, General Manager at The Westleton Crown, responded to this review, November 5, 2013
I am disappointed to read that The Westleton Crown fell so far short of your expectations. As an old coaching inn our rooms are naturally of differing sizes and are simply decorated in Fired Earth colours to match the Fired Earth roll top bath, it’s a shame this did not suit your taste.

I am very sorry that the dish that you chose for dinner was described as being gluten free rather than a dish that could be adapted to be gluten free. We try to cater for many dietary choices to ensure we give each of our guests the opportunity to experience the menus we serve and we unfortunately miscommunicated this during your stay, as a result of your feedback we have made the wording even clearer on our menus.

We have many really positive comments about the friendliness of our team so I am disappointed this was not the experience you received. We have all read your thoughts regarding your stay with us and will ensure that all future guests benefit from your feedback. We would love to see you back at The Westleton Crown sometime to show that your visit was not to our normal standards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
86 reviews 86 reviews
20 hotel reviews
Reviews in 50 cities Reviews in 50 cities
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed October 10, 2013

The place is a small hotel, not a cosy pub, as you would be led to believe. There is absolutely nothing charming or friendly about the place or the serving/bar staff.
My room was up a steep flight of stairs, with more steps down into the room, [ fortunately I am fit]...it was pokey, cramped, lacked any comforts / luxuries and was noisy with a fan /? boiler running all night in the background.

The place is unwelcoming, and lacks care and consideration, especially for people who may have any mobility problems.

The bar has a large choice of wines, a couple of beers, [ nothing very imaginative] and staff that are slow to serve. Prices are London prices OR tourist prices.!
The dining area is cold, and lacks atmosphere with staff who lack interest, experience, attention to detail, or any sense of where their wages come from.............
My first meal was ok, hot, as described and nothing very special. More vegetables would have been good for the price being charged.

It is run by young people who need training,supervision, strong leadership, and a role model,along with robust recruitment and selection strategy,by the management.
Feedback - the place doesn't deserve this detail!!!.......- or maybe they still won't get it!..

I was made to feel most unwelcome and uncomfortable, by a female bar staff member who was abrupt, rude, very disrespectful, and who demonstrated this by blaming 'the customer', with an approach and attitude of 'that'll do' for you, and then threatening me with my food order[ soup] being served cold.!
It was quite shocking to be spoken to in this manner,& I voted with my feet.

Food is varied, expensive and delivered to suit the kitchen, NOT the customer.
Breakfast is an experience, & not a great one!
Coffee is served in tea pots, warm milk[,after requesting] arrives ten minutes later and the breakfast order has items missing. Some items being barely cooked, eg., half a hard tomato,an anaemic sausage, or over cooked eg., dried baked beans.....and mushrooms...fresh fruit salad looks tired.
The next morning - no fruit at all, its 'run out' along with 'we've run out of brown sauce'!!
such BASIC ITEMS, when so many guests...
Bread is described as 'home baked and a variety', when asked what bread there is available, the answer 'the same as over there'..........? No product knowledge ..then. Brown or white- home baked hey?!!
Toast arrived before the cooked breakfast with the' tea pot' of coffee!
You guessed it - cold toast !!
Would I recommend here , certainly not - go else where - just down the lane perhaps- to some where friendlier that has great value beers, wines,& food, and excellent customer service.
Staff at the Crown are unfriendly, indifferent, slow and abrupt in the bar and dining areas. Some serving staff are just plain rude, and hostile lacking any manners, or basic customer service skills at all.
A few staff clearly demonstrate they don't enjoy their work, stamping around in contempt,and should be directed elsewhere by the management.
Would I employ these staff, in the main no! - They would damage the business far too much.
The only redeeming person, was the receptionist who was very helpful, and pleasant.
Overall,- Disappointing, and hugely over rated, not value for money.
Avoid it.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed October 3, 2013

We stayed at this Hotel for a weekend with some friends of ours. It appears to be and old pub from the front, but as you drive into the large car park at the rear, you see how the building has been considerably extended to provide accommodation. The reception staff were excellent and the room tastefully presented in a cottage style with all the normal trimmings. Everything was spotlessly clean and the homemade biscuits with the tea making facilities were a delight.
The pub part of the hotel was very cosy and offered a good range of homemade food from quality local produce. The homemade pate was particularly good.
The main restaurant is housed within a huge garden room which opens up fully onto a terraced garden. The ambience is excellent.
On the first night we ate in the restaurant, we ordered steak pudding. After a long wait it arrived completely dried out and they were unable to provide unsweetened gravy to bring it back to life. The breakfasts we had on both mornings had food that was also dried out. However on the second night we had an excellent meal which clearly demonstrated that the chef is more than capable. We put the dried out food down to the waiting staff leaving food warming for too long before serving. To be honest the front of house staff did not seem to be very experienced.

Coincidently, I understand that a new chef has recently been appointed - hopefully he will iron out these issues. Having said all this, I would definitely stay here again should the opportunity arise but might not recommend the restaurant to anyone unless I have tried it again first.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stanford-Le-Hope, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 25, 2013

We arrived and were told that our room was at the top of 2 quite steep and narrow flights of stairs - good job both myself and my daughter were fit! Being at the top of the hotel all of the heat appeared to have migrated upwards and we had to ask for an electric fan to plug in..which took about 10 minutes to find as it had been packed away for the winter in an attic! After about an hour with all the windows open and the fan going it became less stuffy, but the room had also filled up with Daddy longlegs bugs. Having previously had an excellent Sunday lunch here, we were disappointed to see the Saturday evening menu contained lots of "posh" meat options (pidgeon, guinea fowl or pork - which we don't eat), so a hungry 12 year old looking to find something from the adult menu had very few appealing options. The end choice - of what was basically expensive "fish and chips" - contained a decent sized piece of unfortunately bland-tasting fish, with (thankfully) tasty chunky chips. My artistically arranged goats cheese and pesto spring roll (with about 4 small lettuce leaves as the salad) was nowhere near substantial enough quantity to be classed as a main course, or, (at £14) to be called good value for money..although it DID look pretty on the plate. Considering that the dining room was not at full capacity, service was also painfully slow. Thankfully breakfast was a much better tasting/filling and speedier affair!

As we were packing up to leave we found a hole in the bath towel that you could fit your finger through, which considering the cost of the room is appalling.

Overall, we'd say that the room and food were over priced, and that you are better off eating out and going into Southwold (Harbour Inn) for food. (No, I don't work for the Harbour Inn!)

Nobody bothered to ask us how our stay was when we checked out.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 24, 2013 via mobile

Wanted somewhere special to celebrate our 30th wedding anniversary for a couple of days!having read previous reviews I decided to book the marsh harrier suite!lovely location near the garden and split over two floors with a roll top bath in the room,Juliet balcony ,sitting room and downstairs bathroom!lovely suite with rustic charm ,quiet but not hidden away and within easy reach of the bar,restaurant!the hotel itself was lovely,old worldly and charming but with up to date amenities!the staff are friendly,helpful and unobtrusive !we ate at the hotel both nights with friends joining us for our first night!the food was fantastic amazing local pork,cod and lamb!great service and helpful recommendations!the puddings are also to die for,and without even saying anything our sweet came up with happy anniversary piped on the dish!a lovely thoughtful touch!the scallops on the second night were the best we have ever had,we finished with a cheese plate we shared in the bar which was accompanied by the best chutney ive tasted!i wish they sold bottles of it!the choice at breakfast was great and set us up for a great days walking!!all in all a lovely couple of days and I recommend this hotel for a romantic break or as a base for exploring the local villages.we don't have a dog but its ideal for people who do as they are welcome as well!considering we stayed on sunday and Monday the place was quite busy with lots of people dining both nights and deservedly so!

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westleton Crown

Address: The Street | Westleton, Westleton IP17 3AD, England
Location: United Kingdom > England > East Anglia > Suffolk > Westleton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Westleton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Westleton Crown 3*
Number of rooms: 34
Official Description (provided by the hotel):
The Westleton Crown is a traditional Coaching Inn with origins extending back as far as the 12th Century. It retains the character and rustic charm of its heritage whilst offering guests the sophistication and comforts of contemporary living. With its quietly cracking log fires and real ales through to the 34 newly refurbished, stylish, comfortable bedrooms and imaginative menus we are sure that you will enjoy every part of your experience at The Westleton Crown. ... more   less 
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Also Known As:
The Westleton Crown Hotel Southwold
Westleton Crown Southwold
Westleton Crown Hotel Southwold

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