When we wanted to check in, it seems that they did not receive our reservation. And apparently it was the same problem with the people who came just before us. We received a free drink while waiting for our room to be prepared.
We received room n° 8 (there are only 12 rooms) in the building, which was a big suite which was nice, but not cosy at all (moist towels and no shampoo or shower gel). Furniture was not appealing or comfortable. The suite looked a bit empty. The idea is good, but not really good as a room. The bedroom had no windows and because the fort is lying half underground, it smelled moist and damp in the room (without having the possibility for airing the room; the same for the bathroom). The bathtub was missing, only the faucets were available. We noticed that, while taking a shower, everybody on the parking lot can see you standing through the window.
Also the airconditioning is running all day and at night it seems very loud. You have to ask reception to change the temperature in the room, because you can not do it in the room itself. With this warm weather (above 30°), a little fridge would be very handy to store some cold water in it.
We had also an invasion of bugs: spiders, beetles, mosquitos, etc. During our 2nd night bugs were falling down from the ceiling into our bed, so we jumped out to kill all the bugs.
Breakfast is poorly, but taste was nice. The first day the service was very poorly: I could not get any yoghurt or fruit salad. The girl refused to get some (had no idea why). The 2nd day there was another girl and she was very helpful and service minded.
The little things that would make this a truly 4* hotel were missing (damp bedcloths, moist towels, no shampoo or showergel, no spoon or sugar for the thee, no soap to wash your hands with, no bathtub, a little fridge, etc.). And at the end of our stay we were very irritated by all those little things.
One thing I have to say that is really positive, is that the wellness area is excellent! That we really enjoyed. However, no swimsuits or bikini's are allowed. You get a towel and bathrobe at reception.
Just a little note for those who would be interested to book a room in the hotel: make sure you contact the hotel beforehand to check you reservation. And in the wellness area no swimsuits or bikini's allowed.
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