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“Comfortable Stay with 1Exception” 4 of 5 stars
Review of Landgoed Duin & Kruidberg

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Landgoed Duin & Kruidberg
4.0 of 5 Hotel   |   Duin en Kruidbergerweg 60, 2071 LE Santpoort-Noord, Velsen, The Netherlands   |  
Hotel amenities
Ranked #1 of 3 Hotels in Santpoort-Noord
Morpeth, United Kingdom
Top Contributor
86 reviews 86 reviews
55 hotel reviews
Reviews in 62 cities Reviews in 62 cities
51 helpful votes 51 helpful votes
“Comfortable Stay with 1Exception”
4 of 5 stars Reviewed August 25, 2013

Imposing hotel in lovely parkland, Polite and efficient staff. Plenty of parking and and a 15 minute drive to the ferry terminal, so ideal for us. Comfortable,spacious room in main hotel,furnishings a little tired but very clean. Interesting Saturday afternoon sitting on the terrace in the sun, drinking wine and watching a wedding service in the grounds. We ate in the Bistro good evening meal, pleasant service the staff were very busy and the chefs at the open cooking area were working so hard to get the meals out. The breakfast experience was chaotic and not at all relaxing due to some of the children of wedding guests running around unsupervised and helping themselves at the buffet table then putting the item back after I bite. I do think the hotel management should look at this aspect of the hotel to give guests a better breakfast experience.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Landgoed D, General Manager at Landgoed Duin & Kruidberg, responded to this review, August 30, 2013
Dear Sir/Madam,

First of all I would like tot thank you for posting your review. This sets us to improve the service and facilities of Duin & Kruidberg Country Estate. We are glad that you enjoyed your stay and your diner at Brasserie DenK. We hope to welcome you again at Duin & Kruidberg Country Estate.

Yours Sincerely,

Bernard Lensink
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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172 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Northumberland
Top Contributor
123 reviews 123 reviews
68 hotel reviews
Reviews in 77 cities Reviews in 77 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed August 12, 2013

We chose this hotel primarily for it's proximity to the DFDS Terminal in Ijmuiden, our port of departure back to the UK after an extended motoring tour of Europe. The hotel is a lovely old house with lots of original features and with plenty of car parking spaces in the extensive wooded grounds. Our bedroom was spacious and clean and we had a most pleasant evening meal in the Brasserie served by very attentive and pleasant staff. The only negative point to make is that some of the children of the wedding guests staying in the hotel were a little unruly at breakfast with some showing some very poor manners when at the serve yourself buffet tables.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Landgoed D, General Manager at Landgoed Duin & Kruidberg, responded to this review, August 30, 2013
Dear Sir/Madam,

First of all I would like tot thank you for posting your review. This sets us to improve the service and facilities of Duin & Kruidberg Country Estate. We are glad that you enjoyed your meal in Brasserie DenK and we hope to welcome you again at Duin & Kruidberg Country Estate.

Yours Sincerely,

Bernard Lensink
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essen, Germany
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 9, 2013

The Hotel "Landgoed Duin- en Kruidberg" is located on the brink of the national park Kennemerland, this location makes the hotel to a silent place in this bustling and stressful time. Just 5 to 10 minutes by foot you can reach the station "Santpoort-Noord" whereby a fast connection to cities for example Amsterdam, Haarlem or Alkmaar is given. While you arrive with car there were no problems if you have notice that you can drive over the above named station.

Should you decide to go by train for a day trip it's recommendable to change the amount for the train in coins because the ticket machine doesn't accept Visa, Amex or notes. A trip by train to Amsterdam cost 5 Euros that’s definitive cheaper than parking in Amsterdam. A day in a car park could cost you 35 Euros and more.

Reception/Service
The reception and their service were without fail. The women and men who worked there in the time of my stay were friendly, kindly and courteous.
At the arrival they gave us the right information’s, showed us the room and told us something about the hotel and the areas (sports, breakfast, etc.). You feel welcome with a team on the reception like this.

The bike rental worked well even we had a problem with the height of a bike the reception react immediately. The same immediately service with problems with the room service. The reception team earned a special thanks to make a stay like you want it.

Gym and Sauna
The gym is not very large but comprised all gym equipment you need for an effective workout. The low light is enough for training thought you don't want to stay there longer as you need. I missed at my visits germicides to clean the equipment after usage.

The sauna is appealing designed even the light concept is more low light than to feel comfortable. What the sauna round should not stop! In the sauna and gym area you find towels, products of body care, two showers and toilets and the cleanness is given! The practical in this area are the locker rooms and this is not always standard in hotel of this level but the locker room (men) were not that clean i expected it smells obtrusive and not really fresh.

For someone who wants to make the daily exercises is it enough. The care of the locker room and more love for this would be nice. A little bit more cleanness and love and a better room arrangement would make this offer more attractive!

Room
The rooms are comfortable and large even the standard room which I booked was larger than I expected it. 4 seating’s, large luggage storage and comfortable beds.

The lighting was really dark, I work in the lighting branch and I know a concept of lighting like in the public areas of the “Lounge Bar” or the breakfast room would be a little bit better for the guest. The room was dark so I needed to put the light on in the middle of the day. One or two room lights that are plain could solve this problem.
The room service (daily cleaning) was not really good also we had a mark on the wall and the curtains were dirty and perforated.

In 4 days the room service never had hoover the floor or made the beds as well at the arrive.
Also I missed new shower gel after usage. That all can happen but I guess I have to recheck this hotel to rate this hotel new and have a look if this mistakes happen again or the service on the room will be better.
The cleanness is the only point to subtract in refers to the room.

Bathroom
The bathroom is large and you miss no products of care but unfortunately the bathroom had the best times. Some places especially in the shower could be much better. The rubber-joint of the door should be changed. The floor of the shower have chalk marks. The separate toilette is well especially you travel not alone here was everything well clean and the bathroom.

Balcony
The balconies in the new building, where I was located would not be good looked after. The ashtray was crowded. Cobwebs and death bugs were laying around on the floor and walls. That I can't accept 100% cleanness on a balcony which is so near located to a national park is sure but I could accept ground cleanness. However the balcony had something good smokers don't have to walk the far way to the garden or the entree to smoke and would be the balcony passably clean you could dry your clothes from the beach here.

Good idea but the realization of upkeep is in short supply.

Outdoor area
The outdoor area of the hotel is spacious and welcoming designed. there are many place to stay or play soccer or volleyball. In the garden/park are different figures and a direct entrance to the national park. The levels of the patio invite you to have a lunch at the Brasserie DENK or/and have a dinner at the "Vrienden van Jacob" and enjoy this place with the lake and the old venerably building. The new building is hidden build that means that nothing bother the view of the old location.

In the front area of the hotel are enough parking lots for the guests of the hotel and the guests of the restaurant and brasserie as well as for bikes (bicycles). In summer offers the parking always a shady parking lot for your car.

The responsible personal cogitate about this area well and worked effective and efficient to make the ideas well in reality.
A place where you gladly come back and enjoying the silence and nature again and again...

Final result:
For a standard hotel in this level certainly a good result. The Landgoed Duin en Kruidberg set the own level high with the culinary facilities which are not fully achieve in the hotel area.
Few little points are sometimes tips the scale. Exactly the details in the bathroom and the room and balcony care were not enough why a better rating isn’t possible.
Guests who stay overnight there should be mobile or should be up to dinning in the hotel for culinary comparable restaurants are located in Overveen, Haarlem or Bloemendale. For business canvasser, family with older children or couples is this a good hotel especially in the summer because the ways to the “top destinations” are costly in terms of time and you can explore the national park best. As well in other periods of the year is a lot arranged. For example you can make a day off in the spa and wellness facility “Sauna-Thermen Ridderrode” in Santpoort Zuid. Who just want to escape the daily grind is at the Landgoed Duin en Kruidberg right. Relaxing and resting as well as good meals are on items of the daily agenda.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Landgoed D, General Manager at Landgoed Duin & Kruidberg, responded to this review, August 12, 2013
Dear Sir/Madam,

First of all I would like tot thank you for posting your review. This sets us to improve the service and facilities of Duin & Kruidberg Country Estate. We hope to welcome you again at Duin & Kruidberg Country Estate.

Yours Sincerely,

Bernard Lensink
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Top Contributor
53 reviews 53 reviews
46 hotel reviews
Reviews in 33 cities Reviews in 33 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 7, 2013

This mansion hotel has a great archictecture and is located in the middle of a wonderful park. I had a room in the main building on the first floor which feels more authentic than the newer rooms which are part of an underground annex. The room was nice and comfortable but could use a makeover, as the furniture looked pretty tired. The food is above average and can be great on a good day.The old dining room gives the feel of estate living. There is also a restaurant and bar section in the newer annex which has a modern, not very distinctive look. All in all the Hotel has a lot of character if you manage to stay in the historic section.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Landgoed D, General Manager at Landgoed Duin & Kruidberg, responded to this review, August 12, 2013
Dear Sir/Madam,

First of all I would like tot thank you for posting your review. This sets us to improve the service and facilities of Duin & Kruidberg Country Estate. We hope to welcome you again at Duin & Kruidberg Country Estate.

Yours Sincerely,

Bernard Lensink
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Top Contributor
153 reviews 153 reviews
38 hotel reviews
Reviews in 42 cities Reviews in 42 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed August 7, 2013

This hotel wants to be good, and the guests want the same, but..... We arrived on a warm day, and our room was on the third floor with a very small window. It was too hot, and the desk staff attempted to start the 'air conditioning'. This failed, and they somewhat reluctantly showed us another room that might meet 'our preferences' - well, we just wanted to sleep really. Same story for the second room, so after making noise about moving hotels, we were given a suite with large windows and fans. Bottom line is that the 'air conditioning' does not work in the top levels, so this hotel is ok on a temperate day.
The setting is lovely, and the dinner was well delivered. It is a bit old on its support systems

Room Tip: Insist on satisfaction for your room accommodation - the staff do not always know the available room...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Landgoed D, General Manager at Landgoed Duin & Kruidberg, responded to this review, August 12, 2013
Dear Sir/Madam,

First of all I would like tot thank you for posting your review. This sets us to improve the service of Duin & Kruidberg Country Estate. I am sorry to read that we could not get you the service and quality we aim for. Again we apologize profusely for any caused inconvenience and we hope to welcome you again at Duin & Kruidberg Country Estate.

Yours Sincerely,

Bernard Lensink
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eindhoven, the Netherlands
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 23, 2013

I knew that this hotel existed, but didn't know the details. I was very surprised! This is a beautiful old building from the inside and outside. So first impressions were very good. The staff at the reception desk were very friendly & helpful (which you'd expect normally, but as it was a very hot day, they were busy with check-in and check-out and must have had the same questions asked a million times that day (including me); they were still very friendly & helpful). The room (in the newer annex) was very nice: comfortable bed, rain shower, spacious enough. The highlight of this place is the garden bar: spacious, quiet and sort of private seating in a very well kept garden overlooking a part of the estate and the beautiful building behind you while enjoying a few drinks. That made this place truly unique.
Such a beautiful location is only a part of the good experience. The staff (I mentioned the front desk already) is definitely as important. It's the small things that show they have a good service level: suggesting something that goes well with the drink order, walking over to ask if they can take a picture for you when they see you attempting to make a picture together, walking from the front desk through the corridors to show you the way (as the building can be a maze), a simple good morning and goodbye when you're actually late for breakfast without mentioning that you're actually late. And all of it was sincere and genuine.
I am a big fan, and I will certainly be back.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Landgoed D, sales trainee at Landgoed Duin & Kruidberg, responded to this review, August 2, 2013
Dear Sir / Madam,

First of all, we would like to thank you for posting your review
We are glad that you enjoyed your stay and we hope to welcome you again at Country Estate Duin & Kruidberg.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 22, 2013

Booked one night stay at the hotel, with a 8-course dinner at the restaurant 'vrienden van jacob'. We had high expectations, but these weren't all met. This review covers only the hotel.

The room was placed in the attic of the hotel, good sized and comfortable bed. Large bathroom, all clean and tidy. Service at desk ok, but hadn't expected anything else. Coffeemaker in the room and some treats on the house. Pricewise somewhat expensive but top location and beatiful surroundings. Only point I can make is that it lacks a swimmingpool.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Landgoed D, sales trainee at Landgoed Duin & Kruidberg, responded to this review, August 2, 2013
Dear Sir / Madam,

First of all, we would like to thank you for posting your review.
We are glad that your enjoyed your stay at the Estate and we hope to welcome you again in the nearby future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Landgoed Duin & Kruidberg

Address: Duin en Kruidbergerweg 60, 2071 LE Santpoort-Noord, Velsen, The Netherlands
Location: The Netherlands > North Holland Province > Velsen > Santpoort-Noord
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Santpoort-Noord
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Landgoed Duin & Kruidberg 4*
Number of rooms: 75
Official Description (provided by the hotel):
Our hotel and conference retreat offers 75 luxury hotel rooms, the Michelin-starred restaurant De Vrienden van Jacob, a modern Brasserie & Loungebar DenK and a variety of classic style rooms. Our modern banquet rooms can be used for venues for meetings, conferences, dinners and receptions. ... more   less 
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Also Known As:
Landgoed Duin And Kruidberg
Landgoed Duin & Kruidberg Hotel Santpoort
Landgoed Duin & Kruidberg Santpoort-Noord, The Netherlands - North Holland

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