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“Disappointing Stay with Poor Rooms” 2 of 5 stars
Review of Hotel Brughof

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Hotel Brughof
4.0 of 5 Hotel   |   Oud Erensteinerweg 6, 6468 PC Kerkrade, The Netherlands   |  
Hotel amenities
Ranked #4 of 5 Hotels in Kerkrade
Gloucester, United Kingdom
Top Contributor
50 reviews 50 reviews
24 hotel reviews
Reviews in 36 cities Reviews in 36 cities
31 helpful votes 31 helpful votes
“Disappointing Stay with Poor Rooms”
2 of 5 stars Reviewed June 13, 2011

The hotel has a genuine problem with smells. the shared areas smell musty, stale and of tobacco. The first room we were shown was minuscule and painted dark purple throughout which accentuated the feeling of claustrophobia. The bedspread as stained in three places. The paint was 'bubbling' over damp plaster in one area of the room and falling to the carpet in flakes. The room smelled musty. We had booked a 'deluxe' room and so went back to reception to enquire - sure that there had been an error. The receptionist was kind and polite but told us that all of their rooms are 'deluxe' - and that they have no standard rooms! We were eventually given a family room (larger with a separate single bed). It was located over the car park and kitchen and was noisy throughout the night. The beautiful castle shown in the website and advertisements is not the hotel itself at all but the restaurant only. It is located a short walk away down the road. We asked for a table but, to cap it all, we were told that the restaurant was full and were turned away ....We were obliged to take the car to another hotel for dinner....We only got to see the Castle from the road the next day. We had driven a long way to get to the hotel and frankly regretted the trip. We would have been better at home.

  • Stayed June 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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13 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • Dutch first
  • English first
  • Any
English first
The Nederlands
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 26, 2010

In a 4-star hotel I expect air conditioning or at least screens in the rooms. Room was small, dark green painted, it was musty and the carpet, bedspreads and curtains were stained. The rooms could use an update! After complaining we got another room: the bridal suite. This 'suite' was ok, but also in this room stained carpet, stained bedspreads, etc... Dinner at the Castle was wonderful. The contrast between the restaurant and the hotel is enormous, the restaurant is beautiful and well maintained, the rooms are a disappointment. The breakfast was excellent. The entrance to Gaiapark was not free, which was mentioned in the brochure, a printing mistake... The hotel 'forgot' to mention this mistake at reservation, the hotel didn't mention this mistake at check in, we had to find out at the entrance of Gaiapark. in the hotel room I missed a brochure about the hotel and its surroundings. There was also no price list from the minibar. Four stars? Unfortunately not!

  • Stayed May 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southampton
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 4, 2009

very nice. But unfortunately quite expensive. Best place to stay for miles.

  • Stayed October 2007, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fairfax, Virginia
Top Contributor
52 reviews 52 reviews
40 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed February 19, 2009

Online, the hotel is called Castle Erenstein, but the castle is in reality across the street. Ok, no biggie...but it wasn't all we anticipated it to be. We booked on expedia, and called ahead one day, and they didn't have our reservation. So that took a while to sort out. When we checked in, we were given a gross, dirty room that smelled like smoke and wh*rish perfume and there was a big reddish brown smear on the curtain (blood, lipstick, feces?) I was ready to go home, but my husband went and got us another room that turned out to be better.
The restaurant accross the way where the castle actually is situated is fantastic, but staying at the hotel is not necessary. It is really nothing special, and there was nothing remarkable about the rooms.
We both really enjoyed breakfast though- it was a huge spread and a lot of really good dutch food.
In summary, skip the hotel, go to the restaurant and stay somewhere else.

  • Stayed May 2008, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Düsseldorf
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 30, 2008

I booked online the Culinair @ Erenstain package plus few extras like the VIP treatment, flowers and the beauty treatment, for which I paid nearly 500 eur.

What was my expectation?
In the normal experience the flowers should have been expecting us in the room. After this we were supposed to take a relaxing bath with the oils before the dinner in the Kasteel Erenstein.

What really happened:
There were no flowers, no VIP package, no bath oils., but there were two huge dead mosquitoes in the room. Insects are OK; however, dead insects on the floor mean that the room was not cleaned properly.

After I made a claim I was told that the flowers will be late and that someone will come to the room to bring the oils and the flowers when they arrive. After one hour waiting I called the reception again only to discover that they run out of oils and that they will bring them tomorrow.
What is the point of having the oils the next day? Take a relaxing bath home?

The dinner at Erenstein was very good and the room was decent. However, if I wanted only a room and a nice dinner I could have gone anywhere. It seems that apart from the facilities, the hotel staff is not able to provide the level of service that is promised.

Further more the hotel staff did not coordinate with the restaurant as well as with the beauty saloon. The restaurant staff had no idea that we had a package dinner and the beauty saloon expected two people. Only before the checkout we discovered that there is no one taking my wife to the beauty saloon, but that she has to go there alone.

The most interesting thing of all is that the hotel does not have any Book of Complaints. I wrote an e-mail to the hotel manager and the owner but there was no response.

If you are looking for more than just an overnight stay with dinner try at another place.

  • Liked — food
  • Disliked — Service overall
  • Stayed September 2008, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belgium
Top Contributor
60 reviews 60 reviews
43 hotel reviews
Reviews in 43 cities Reviews in 43 cities
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed February 16, 2008

I’m quite surprised of the very negative remark of NY Traveller. Of course it is dated 2005 that is already 3 years from now and things can change.
The hotel is situated in a green area (park) and belongs to Castel Erenstein, situated a few 100 meters further. There is a main road of course, but is certainly not a hectic place or at a busy intersection. In fact it is situated at a few hundred meters from it and higher located as the area is slightly hilly (this area is exceptional in Holland).
The hotel is located in a former farm build in 1713, completely restored and transformed in a hotel.
Staff at reception and in the breakfast restaurant was absolutely friendly and polite.
In the middle there is a square inner yard where the breakfast restaurant is build in contemporary style. Even in wintertime it has charm but in summer when flowers and plants are there, it should be really nice.
The room I stayed in was on the ground floor, was rather large in size, very nice. It was a non-smoking room (I always ask this). Further it is clean, has television, fridge and normal facilities. The bathroom was small but with nice white tiles on the wall, comfortable bath with shower and was provided with all amenities.
I’m used to give the positive and negative conclusions in my comments, but this time I can’t give any negative one!
Conclusion: if you stay in the Maastricht area (and you are with a car) it is certainly a place to be. Of course it is not a “resort” to stay during a week, but this place is not such a purpose.
The town of Kerkrade is perhaps not the most typical one. Not really a “historical” centre as some other have.
But if I have to be again in the area, I will certainly stay again in the Brughotel.

  • Liked — nice place, friendly staff, area
  • Disliked — in fact nothing!
  • Stayed February 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Hamilton
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 23, 2005

After viewing the fabulous website for this hotel, we thought we were in for a special experience in the countryside of Limburg province last September. Instead we found less than friendly service, a smoky room, Scottish-themed carpeting and upholstery with English hunting prints. Hardly a charming Dutch country inn.

Also, the hotel was located by a busy intersection. I would definately not recommend this inn - it was very pricy and not worth the cost.

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Brughof

Address: Oud Erensteinerweg 6, 6468 PC Kerkrade, The Netherlands
Location: The Netherlands > Limburg Province > Kerkrade
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service
Hotel Style:
Ranked #4 of 5 Hotels in Kerkrade
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Brughof 4*
Number of rooms: 44
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Also Known As:
Brughof Hotel Kerkrade
Hotel Brughof Kerkrade, Limburg, The Netherlands

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