Although advertised as a 'castle hotel' the hotel actually is relatively modern and 5 minutes walking from the hotel. The castle restaurant is good. The hotel really bad. We had reserved a room with 2 adults and 2 children. Upon arrival no room was avaiable for us. We received a room for 2 adults only, so small that no extra bed would fit in. The hotel manager did not want to come to solve the problem and left it to the receptionist who told us that this was his first day on the job. At 23h15 at night we received a sort of emergency room next to the reception which we had to spray against insects first. Although personnel tries hard the hotel seems to be badly managed on the basis of 'filling the rooms'. Hospitality does not seem to be a familiar word for this hotel.
- Also Known As:
- Fletcher Hotel-Restaurant Kasteel Erenstein Kerkrade, Limburg, The Netherlands
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