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“Short stay” 4 of 5 stars
Review of H TOP Caleta Palace

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H TOP Caleta Palace
3.0 of 5 Hotel   |   Avenue Cavall Bernat 122, 17250 Platja d'Aro, Spain   |  
Hotel amenities
Ranked #19 of 33 Hotels in Platja d'Aro
Newcastle upon Tyne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Short stay”
4 of 5 stars Reviewed July 26, 2014

We got 'stranded' in this hotel for 1 night thanks to our travel agent, but it was a very positive experience. The Reception staff were extremely helpful when we arrived in the middle of the night, but our name wasn't on the guest list. The cleaned a room for us and allowed us to stay and have breakfast, which we thoroughly enjoyed. The majority of guests in the morning were Spanish, and they wouldn't come if it wasn't decent quality. I loved watching them preparing their breakfasts with fresh tomatoes, garlic and olive oil.

I had initially chosen the location because there seemed to be something to suit the different tastes in our party, including a little fun fair, the long beach but also smaller quiet beaches nearby. No doubt we'll be back to explore more.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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627 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Brussels, Région De Bruxelles-Capitale, Belgium
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 20, 2014

Hey,

Not much to say about this place.
For starters, fair price, indeed.
But once you're there, parking lots don't come cheap (12 Euros / day or 60 per week) - anyway, there's a workaround - free places are quite easy to find just on the other side of the hotel's fence.
Internet costs 20 Euros a week - even in the lobby !!! (what a pity - some hotel managers still live in the 70's, considering that in Barcelona, wifi is free even in public buses, and in this same hotel, internet access was free in the reception area, 4 years ago...)
However, even if you purchase internet access, do not expect miracles... On the 4th floor, you barely get any signal, unless you take your Alfa Network 1W wireless adapter along.
Otherwise - a cheap clean hotel with basic but quite spacy rooms, food's alright, and it's situated next to a small quiet beach.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 8, 2014

The first thing I would stay is that H TOP hotels cater for school children holidays and if you want a relaxing stay then this is not the place for you. We had 3 such trips during our stay and they were very unruley. They were unsupervised and allowed to do anything they wanted while the teachers were either sunbathing or at the bar. They were playing football in the corridors and running around and screaming at all hours, when we complained the hotel staff informed us they had spoken to the teachers but they could nothing about it. The room was dirty and needed a good clean, although the sheets were clean the top bedding was dirty and made you feel you did not want to lie on it, we paid extra for a balcony with sea views only to discover we had been placed in the middle of the school corridor. The pool is not heated and was mostly unusuable as a result. The hotel facilities are basic and the entertainment was poor at best. The staff were friendly and helpful, the food began to get repetitive after only a few days. Although the choice was ample and quickly replenished it often seemed that there was not enough put out for the number of guests present. In bad weather there is nothing to do at the hotel, however, on sunny days it is perfectly placed for walks along the coast and into the local town. The old part of Girona is definately worth a visit and was a highlight of our stay. This was a very dissapointing stay to what was supposed to be a relaxing stay. Although I would go back to Spain I would NEVER go to stay in a H TOP hotel again. My advice, don't go here, don't stay in a H TOP hotel.

Room Tip: If you have to stay pay extra for a sea view and if you can make sure you are not accommodated in th...
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  • Stayed May 2014, traveled as a couple
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
1 review
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 15, 2014

A wonderful time spent at this hotel. Excellent restaurant, catering for all types of of tastes. Friendly staff. Clean swimming pool. Excellent location on the beach and close to bars and shops. Can't think of anything negative to say. Will certainly return there.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Low Cost Holidays

Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 7, 2014

After reading some of the reviews was very apprehensive .On appearance of the hotel when we arrived I thought oh no all the bad reviews were true but I soon found out that its 50/50 .the hotel is 3 star our room was 1 star overlooked the car park and was very cramped and dated .the pool area was good and had a beautiful view of the beach, the staff are really really friendly and helpful .the entertainment was absolute rubbish .the food was actually ok better that I had hoped the beer estrella damn was very nice in fact all the soft drinks aswell were ok so if you are all inclusive you will get your monies worth the coffee was really nice as well. we went first week in june a week or two before the season really starts and the hotel was full of old Spanish. Queues at the bar was ok but can imagine waiting along time in peak.yes the beach is full of tiny little pebbles which you do get used to and great for getting all the dead skin of ur feet nice and smooth now .we did have a good week but will not be returning . two things saved this holiday from being not very good was the snorkelling this was amazing and the fact the kids met a couple on nice kids to play with .

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 2, 2014

Just returned from an 8 day stay with the family at the Caleta Palace and will definitely be returning again in the future. Ignore the posts from people who pay next to nothing and expect everything.

This was the second time that we have stayed at this hotel, and £700 for 7 days all inclusive (not inc flights) for a family of 4 during May half term you certainly get a great deal.

The hotel is spotlessly clean, and all the staff in reception / bar and dinning room were very friendly and helpful.

There was always plenty of things to eat at breakfast lunch and dinner, and although its mainly a hot buffet there is also a chef cooking fresh fish / meat at the grill section. We didn't experience any queuing issues that people mention either at the restaurant or the bar.

The location is right on the beach (not sand more shingle so take swim shoes) with lovely coves that were great to swim and snorkel in. We never had an issue getting a sun lounger no matter what time we went down to the pool which is another plus point.

The room we had (428) was a large 2 bed which overlooked the car park, and although basic it was perfect for what we needed. It was cleaned every day and fresh towels supplied.

Room Tip: High floors are quieter and if a family ask for a 2 bed as much bigger.
See more room tips
  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, United Kingdom
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 28, 2014

My friend and i wanted a cheap relaxing week away in the sunshine so decided to book a week at the H TOP Caleta Palace. After reviewing the previous reviews on here i was not looking forward to it at all due to all of the negative reviews!! We arrived lunch time on the Saturday and couldn't believe how nice the place was! It was spotlessly clean and the staff were ever so friendly and we checked in straight away. Our room was very clean and spacious, bathroom was massive!! The balcony was huge too.

It is right on the beach, which is fine shingle and easy to walk on and comfortable to lie on with a towel. The pool is massive but not heated so quite cold but that's exactly what you need when its boiling hot!

The food was your typical all inclusive which could get samey but it was edible and if you fancy a change or are just plain fussy then there are plenty of food places within walking distance of the hotel which are cheap. There was no que whatsoever for the bars and they served wine by the bottle.

If your looking for a cheap, quiet, relaxing week away in the sunshine then i would defiantly recommend this place. Please do not listen to the previous negative reviews. For what we paid it was exactly what we wanted! People have really expected a champagne stay on a beer budget!!

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about H TOP Caleta Palace

Address: Avenue Cavall Bernat 122, 17250 Platja d'Aro, Spain
Location: Spain > Catalonia > Province of Girona > Costa Brava > Platja d'Aro
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#13 On the Beach Hotel in Platja d'Aro
Price Range (Based on Average Rates): $
Hotel Class:3 star — H TOP Caleta Palace 3*
Number of rooms: 300
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Also Known As:
Caleta Palace Hotel Platja d`Aro
Caleta Palace Platja d Aro
H TOP Caleta Palace Costa Brava/Platja D'Aro, Spain

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