This is surely not a four star hotel.
The apartment we got was nothing like the pictures on the internet (booking.com). First of all the apartment was situated approximately 150m away from the main building and the pool area. The room smelled of smoke, it was not cleaned properly and the furniture was old and broken.
On one of the lamps in the bedroom the socket was totally broken, which I would consider a health hazard.
We were travelling with our children and were expecting to be able to fix our own breakfast in the morning but unfortunately the kitchen was very poorly equipped. There were no seating area inside the apartment and the seating area outside was not dimensioned for four people, only two chairs and a very small table. There was no kettle, no toaster and all the cutlery/porcelain was very dirty.
The apartment was facing towards the back of some of the beachclubs and the street was very noisy at night.
We complained to the staff but they we’re not able to arrange a new room until the day after, but we were promised to be compensated. The day after they wanted to put us in an apartment just next door from the old on, we were not happy and requested to be transferred to one of their other hotels in the area, Ciudad de Castelldefels. This was of course also fully booked… Only when we proved to them that there were rooms available on booking.com they agreed to transfer us. This is not what I call good service. I’m sorry to say that I didn’t find the staff service minded at all.
- Also Known As:
- Apartamentos Playafels Castelldefels, Province Of Barcelona, Spain
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