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“Very nice holiday” 4 of 5 stars
Review of Iberostar Papagayo

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Iberostar Papagayo
4.0 of 5 Resort (All-Inclusive)   |   Calle Las Palmas, 5; San Marcial del Rubicon; Playa Blanca, 35570 Playa Blanca, Lanzarote, Spain   |  
Hotel amenities
Ranked #15 of 35 Hotels in Playa Blanca
Maidstone, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Very nice holiday”
4 of 5 stars Reviewed March 13, 2013

We had a great holiday. The food was great and the staff very helpful. The place was cleaned every day. The room was a nice size and had everything that you needed. I think the entertainment was quite good and it was in the basement so you could only hear when you wanted to!!

Room Tip: Not over looking the pool as they seem to start early!!
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,568 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (340)
Date | Rating
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  • English first
  • French first
  • German first
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  • Japanese first
  • Polish first
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  • Russian first
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English first
Crewe, United Kingdom
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 12, 2013

My wife and I have had a fantastic week at this hotel. It was my wifes first time abroad and thoroughly enjoyed it. Unfortunately we arrived late due to poor visibility so ate late on so the food was past its best but from then on the food the rest of the week was fantastic, plenty of choice. The room itself was very good but one minor gripe is that the TV needs updating with maybe a couple of channels in english as we only got the news channel. Bathroom was nice with a decent shower . Our room overlooked the pool plus a view of the sea. I liked the design of the pool. Overall a fantastic place to stay and would definately recommend this place.

Room Tip: Rooms 500 to 510 will give you a sea view as well as over looking the pool.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoofddorp, The Netherlands
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 12, 2013

We had a room with sea view which was really nice. The bathroom is in the need of modernisation. The buffet in the restaurant was every day very much the same, the part where they prepared the rest of the food in the restaurant was okay. Staff is very friendly and helpfull.

Room Tip: Rooms with a seaview
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Papagayo, responded to this review, July 26, 2013
Dear Guest,
First of all we would like to express our gratitude for your visit at our IBEROSTAR Papagayo hotel and for dedicating your time and effort to write a review. We are glad to may learn from your experience and take your vision into account to achieve maximum adaption to our guests’ needs.

We took good note of your comment related to the bathroom and commit to revise if we can renovate some of the hotel’s areas as our most important wish is to offer comfortable and spotless accommodations to our guests, on the other hand we are glad to hear that you appreciated the nice sea view from your room.
Further, related to our buffets’ offer, we would like to point out that our Chefs work in accordance with our company’s high quality and variety standards related to food preparation and they do their best to offer a wide choice of the Canary Islands delights as well as international cuisine in order to guarantee a variety of dishes and please all palates.
On the other hand we thank you for pointing out our staff, the helpfulness and friendliness of our personnel is one of our main strengths and we are grateful for your highlight on their service, we will definitely congratulate them on your behalf.
Finally, we hope that your stay in Tenerife was as pleasant as it could possibly be and look forward to welcoming you again in our hotels worldwide.
Kind Regards,
Online Reputation Manager
IBEROSTAR Hotels & Resorts
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UK
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 8, 2013

We booked this hotel on the basis of strong reviews, and weren't disappointed.

We were upgraded from a basic double to a family room which meant we got a kitchen, lounge area and eating area - much more than we bargained for! (We were in the family annexe over the road - this really didn't bother us as the pool there was nice and quiet, and the rest of the hotel is probably less than 100m away so it's really not a big deal.) The rooms were spotlessly clean and service everyday. The only thing I didn't like was that our terrace was right next to the path between the family annexe and the main hotel, which made it a bit overlooked - but this is a really minor thing, and very much a case of personal preference.

We only ate breakfast at the hotel, but the food was varied, good quality and plentiful. We really were spoilt for choice with the cereals, fresh fruit, yogurt, bread, continental breakfast, hot breakfast etc. The staff at breakfast (and reception) were very friendly and helpful.

The hotel is about a 15 minute easy stroll to the marina, which has a good selection of restaurants. Playa Blanca itself is about a 40 minute stroll (all along very easy, paved routes). We also walked to the Papagoya beaches from the hotel - the first sandy beach is about 15 minutes walk but we carried on to the Punta de Papagoya which is about 45 minutes. There was a bit of scrambling, but I did the walk in flip flops so it really isn't too taxing. There are a lot of naturists on all of the beaches, but it was equally ok to stay fully clothed (as we did!)

All in all, a great break and I would recommend the hotel.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilmarnock, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 5, 2013

Just returned from a seven day trip to the Iberostar Papagayo. I was with my husband and close friends and we all enjoyed our stay. The hotel staff were very helpful and extremely friendly, we found the hotel clean and extremely welcoming. The food was good and the staff constantly checked the serving areas. The bar staff were also welcoming and suggested drink and cocktails that we could all try. We had a junior suite although basic furniture it was clean and had beautiful views our to sea. Paddy and the animation team were excellent and great fun. I would certaily recommend this hotel to others.

Room Tip: all junior suits face the sea
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Papagayo, responded to this review, March 7, 2013
Dear guest,

Thank you for describing with so much details our complete services and facilities. We are delighted to read that you felt welcome in our Iberostar Papagayo, as it is very pleasant to see that with you we have made our goal to offer a really good and relaxing holiday.

To succeed, it fills us with proud to read that you find the meals good, the animation excellent and the staff nice. These features are our prime pillars because we are convinced that only through their excellence we will be able to reach complete client satisfaction. We will pass your compliments to the concerning colleagues, as this kind of reconfirming mentions, help us to continue working motivated in the future. It is also a pleasure to read that the cleanliness and the comfort of the junior suite were satisfactory to you.

In Iberostar it is our goal to achieve that our guests enjoy a splendid and unforgettable vacation and phrases like “I would certainly recommend this hotel to others “indicate us that on this occasion we have been successful. This motivates us to keep meeting our demanding quality standards because to us there is no better reward than the confirmation of our guests that they had a lovely stay.

Our best regards,

Online Reputation Manager
Iberostar Hotels & Resorts
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Gloucester
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 4, 2013

Having just returned from a 7 day All Inclusive break at the Iberiostar Papagayo Hotel I can confirm that I would recommend the hotel to anyone seeking a good value for money hotel. Rooms were very good ours being a sea view with balcony (available for a small additional charge), general hotel rooms and decor were excellant. I would consider pool size could present a problem in the High Season but of course no problem this time of year.Very nice walk available taking 10-15 miniutes to get to a very good marina and probably a good 45 minute walk to Playa Blanca.My only negative factor would be with regard to the restaurant. Whilst it was very clean and spacious offering a good selection of food - chips with everything for those that wish flavour for many of the courses seemed to be lacking.This was equally as noticeable with the meats as with the desserts.
In summary in spite of the negative comments re food I would most definately visit this hotel again.

Room Tip: Choose sea view bacony or junior suites. Well worth the extra cost.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Papagayo, responded to this review, March 6, 2013
Dear guest,

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Iberostar Papagayo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

We are satisfied to read that we were successful in many of our services. As you wrote that you enjoyed the excellent cleaning and the efforts of our outstanding staff we know you took some beautiful holiday memories back home, and to us this is part of our target. It is wonderful that you highlighted the good value for money which we offer and that you felt really comfortable with your room and lovely balcony.

Last but not least, we are really proud to read that you highly recommend the Iberostar Papagayo. This is a beautiful award for our daily labors and a source of strength to continue striving to fulfill each and every demanding quality standard prescribed by our company. Once more, we thank you for posting this nice review and we look forward to may serve you again soon.

Sincerely yours,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 3, 2013 via mobile

I stayed with my girlfriend at the Iberostar Papagayo between 21-26 February on our first holiday together. From the first minute to the last minute everything was perfect.

On arrival we were upgraded to a very large apartment with a full sea view. It was a nice touch to have a kitchen and a large seating area instead of just a room. The staff couldn't have done more for us. The reception staff were brilliant, the restaurant staff great, and the cleaning staff exceptional. The whole hotel was spotlessly clean and the choice of food in the restaurant exceeded all expectation. It would have been very easy to be complete gluttons, but we resisted!!

A real plus point was being able to help yourself to beer, wine, soft drinks and water during the evening meal for a single daily charge of €6 each, as we were on half board. An absolute bargain!

The hotel itself was in a quiet area on the edge of the resort, which is just what we wanted. A gentle 10-15 minute stroll took us to a gorgeous marina surrounded by lovely bars and restaurants. Another 15 minutes away was the main resort itself which was lovely too :-) There is a twice weekly market at the marina, almost completely devoid of cheap tacky tat!

There weren't many English/British people at the hotel, which was fine. A bonus was a complete lack of loud chavs!!!

Highly recommended! Definitely worth a visit. We will definitely be going again

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Papagayo, responded to this review, March 5, 2013
Dear Peter,

What a delight to read your extensive review full of wonderful comments on our Iberostar Papagayo. We always strive to achieve maximum customer satisfaction and it is very motivating and pleasant to see that on this occasion we reached our goal.

We do our best to ensure that the culture of warm hospitality is imbued in every person who works at the Iberostar Papagayo and to capture perfectly the exact balance between courtesy and friendliness which is different for each guest. We are delighted that you underlined your satisfaction with this aspect of your stay with us.

To succeed, it fills us with proud to read that you find the meals excellent and with plenty of choices. We will pass these compliments to our chefs, as this kind off praising mentions, help us to keep on working enthused in the future.

Iberostar tries it´s very best to offer comfortable accommodation in great locations. It is always our intention to enrich your stay with local and international delis and pamper you with a service characterized by its excellence and proximity. Your affirmation to have enjoyed all our prime pillars fills us with joy and is the best reward for our daily efforts. We will be delighted to welcome you back!

Kindest regards,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Papagayo

Address: Calle Las Palmas, 5; San Marcial del Rubicon; Playa Blanca, 35570 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#7 Top resorts Hotel in Playa Blanca
#8 On the Beach Hotel in Playa Blanca
#11 Luxury Hotel in Playa Blanca
#13 Family Hotel in Playa Blanca
#14 Romantic Hotel in Playa Blanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Iberostar Papagayo 4*
Number of rooms: 291
Official Description (provided by the hotel):
The IBEROSTAR Papagayo hotel is located on the island of Lanzarote, a UNESCO Biosphere Reserve. This 4-star hotel in Playa de las Coloradas designed particularly with families in mind is open all year round and offers a full range of entertainment, sports and relaxation. At the IBEROSTAR Papagayo hotel you can enjoy the most out of the island's natural paradise, as well as its volcanic landscapes, tropical vegetation, crystal clear waters and idyllic beaches. Family holidays in Lanzarote are more fun at the IBEROSTAR Papagayo hotel. ... more   less 
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Also Known As:
Iberostar Papagayo Hotel Lanzarote
Iberostar Hotel Papagayo
Iberostar Playa Blanca
Iberostar Papagayo Lanzarote/Playa Blanca

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