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“Interim review” 4 of 5 stars
Review of Rio Playa Blanca Hotel

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Rio Playa Blanca Hotel
3.5 of 5 Hotel   |   Avenida Archipielago, 4, 35570 Playa Blanca, Lanzarote, Spain   |  
Hotel amenities
Ranked #26 of 35 Hotels in Playa Blanca
1 review
6 helpful votes 6 helpful votes
“Interim review”
4 of 5 stars Reviewed August 24, 2014

Ok. So I am currently at this hotel, lying next to the pool on surprisingly enough a sun bed. What can I say.....
Firstly, awesome place. Friendly, polite, entertaining, great food and exceptionally clean. Thank you RPB for this.
However
Secondly, not enough sunbeds. If you haven't reserved one by 0800 you won't have one. Now I despise those holiday makers that do this and then are not around for half the day however sadly I have had to join them in order to look after my family. Sorry to anyone this has affected.
Thirdly. The lifeguard. An absolute superstar. Polite, knowledgeable, helpful however also sadly a plastic cup collector and a bin emptier. This morning there was an issue in the pool with a child. They were assisted by an adult close by and thankfully there were no problems and everyone was safe and well. The lifeguard was bin emptying. Not his fault. This is down to the hotel and needs looking at immediately.
As far as the plastic cups go. RPB please recycle them. You are using 1000's a day and just binning them. Please recycle.
Anyway, to conclude. This is a fantastic hotel with some easily rectifiable issues. I am here with my family including a young child and a teenager. Everone is catered for. Thank you. 7 more days to go before back to England. Hopefully we will have a volcanic eruption and an ash cloud and can stay longer.

Stayed August 2014, traveled with family
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesLopez, Manager at Rio Playa Blanca Hotel, responded to this review, September 10, 2014
Dear David R,

Thank you very much for your interim review, and we hope you have enjoyed the rest of your holiday at HL Rio Playa Blanca!

Thank you for highlighting the entertainment, the food and the overall cleanliness of our hotel. A great motivation to keep up the hard work!

We are glad to inform you that the sunbed situation has improved significantly, due to added beds and a better policy.

We have also rearranged some tasks and teams in order to focus our lifeguards duties on watching the pool.

We are also currently looking into options to implement reusable cups.

Thank you again for your valuable feedback, that helps us improve our services continually. We are very happy you have enjoyed your family vacation and would be pleased to have the chance again to welcome you back to our HL Rio Playa Blanca in the near future.

Best regards,

The management
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918 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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English first
Rhyl, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 23, 2014

Family of four who spent 11 nights from 20th July - 2nd August, children 13 & 8yrs. Like the majority of people who have stayed at this hotel, we found it excellent. Bungalows clean and very comfortable, food fantastic with massive choice and complex is truly amazing, something for everyone.
The staff are outstanding and I certainly wish more brits had their work ethic.
The one thing that has surprised me is the number of the royal family who have spent time here. I imagine these brits who are use to Buckingham Palace can complain about choice of food, plastic glass in pool area or that they felt a pea under their mattress :-) but for the average british person they should have a fantastic experience at this complex and enjoy the sunny weather and relaxation.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesLopez, Manager at Rio Playa Blanca Hotel, responded to this review, August 28, 2014
Dear tom r,

Thank you so much for your lovely comments about our HL Rio Playa Blanca.

Our staff is the heart of our operations and we will happily share you special mentions with our entire team to make sure they are recognized for their efforts to provide exceptional guest service.

It was a pleasure having you as our guests and we truly hope to have the pleasure of welcoming you back for another fantastic family vacation.

With best regards,

The management
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Ormskirk
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 21, 2014

This was our first two week, all inclusive holiday abroad with two children aged 9 and 12 so we were keen for it to be successful. I read the negative reviews on here and felt rather sick. I only wish I hadn't. After feeling apprehensive about the entertainment and the bustling nature of the restaurant we soon relaxed into it and enjoyed ourselves. The hotel doesn't have an impressive frontage like some, but inside was clean, well cared for and green. The main selling point for me were the bungalows and the beautiful gardens surrounding them. One morning we climbed the nearby volcano which took 40 minutes. Looking down on the resorts HL Rio was the greenest by far.
Poolside was clean and well tended. I saw jet washing being done a number of times. We barely saw the children who loved the entertainment, the pool tables, ping pong and the football. We felt it was a safe site to allow the children their freedom which gave us lots of relaxing hours by the pool. Wifi pretty poor but good to get away from it all really.
The staff on every level were superb! Cleaners, maintenance, chefs, reception. Everyone was friendly and super helpful. The Animation team led by Nicholas was fantastic - boundless energy and enthusiasm but what really stood out was their professionalism, they were all real assets to the hotel.
My only real criticism has to be the sunbeds which were a source of some stress. Got fed up of seeing people reserve but then only appear at 12pm OR reserve beds for their children who never stood still for one minute let alone lie down. I saw one family with four beds leave at 12 and return at 3 whilst one woman reserved four by half seven in the morning but only lay on one and the rest of her family did not use them once! I don't think this is a problem that could be easily solved because of the inherent selfishness of people. Reserving generally quite irritating in the restaurant as well. Saw one girl kick off her shoes to reserve a table and walk into the restaurant bare foot.
Could nit pick further but I won't because if you've considering this resort then you should have no reservations. It's good value for money, fun, clean, hot with good standard do food.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesLopez, Manager at Rio Playa Blanca Hotel, responded to this review, August 25, 2014
Dear Louise M,

Thank you very much for having chosen our HL Rio Playa Blanca and for taking the time to review your recent stay.

We are glad to hear that you spent a fabulous family holiday and that you particularly appreciated our extensive gardens, the pools and the attentive services provided by our great team.

Your kind words about the good job of our entertainment team are highly appreciated and will be shared.

We advise our guests to contact our pool staff should they not be able to find a free sunbed. Our team is happy to either remove towels from unused beds or to add additional sunbeds for you!

Once again, thank you for your friendly and helpful review and we hope to get the opportunity to welcome you back in the near future.

With kind regards,

The management
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Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 19, 2014

We ( family of 4- 2 adults, 2 boys, 14/10) have just returned from a 10 day visit to Rio Playa Blanca. Check in was very efficient with relevent information and directions to our bungalow given. Reception was extreamly good throughout our stay and able to deal with numerous requests (kettle, extra pillows, clothes airer, even a pencil sharpener for my blunted eye liner!) Ana was very helpful & conscientious- Thank you. The bungalows are clean and simple, our 1st however had a fault on the AC and after realising it couldn't be fixed we were moved. They are cleaned daily (except Fri) and towels and linens changed. The beds are better if a topper is in use, otherwise a bit too hard. Complimentary shower gel & shampoos are also provided. TV remote has to be hired though the variety of channels is very limited. Safe is also hired with a deposit returned on departure. The grounds are well kept and tidy as is the pool area, the pool guy constantly empties the bins and tidies up the numerous plastic glasses that are blown about, the toilets are regularly cleaned throughout the day. The restaurant was clean with an abundance of different dishes- I defy anyone not to find anything they don't like. Freshly cooked and hot meals, salads, soups, fruits- delicious. All the staff work very hard to keep things moving and to a maintain a good standard. The pool is very refreshing(!) but is enjoyable once you're in- there wasn't an issue of it being unswimmable because it was too cold. The sunbed situation is a shame- mainly because fellow guests selfishly ignore the numerous requests not to reserve beds, then go off for a large part of the day. Or reserve multiples then only use a couple, thinking that they have full ownership of the fixed parasols- woe betide if you try to sneak in at the end. Poor show- you know who you are!!! The pool guy will try and find you a sunbed however.
The entertainment team work tirelessly to ensure everyone has a good time, though it's not pushy or disruptive. Evening shows were entertaining from a sarcastic point of view- each to his own though. The bars are busy at times with a good selection of drinks served in small plastic glasses- you are also only allowed to fetch 2 at a time. Wifi hit & miss but will occasionally work down by the pool. Hireable PC's/printer facilities are available for checking in for your return flight. A nice walk down to the Playa Blanca with the harbour and numerous shops to visit. On the whole a very enjoyable break slightly marred only by our selfish fellow guests.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesLopez, Manager at Rio Playa Blanca Hotel, responded to this review, August 25, 2014
Dear Elsieho,

Thank you for having chosen our HL Rio Playa Blanca for your recent visit to Playa Blanca!

How lovely to hear that you enjoyed your stay with us to the fullest.

We are delighted that our personnel took good care of you and your family and could render your stay more comfortable by providing an efficient and attentive service. Your kind words will be much appreciated by our team!

Thank you so much for this wonderful review, we would be very happy to have the chance again to welcome you to HL Rio Playa Blanca in the near future.

With our best wishes,

The management
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 19, 2014

Just back from 10 days at Rio Playa Blanca,we had a fantastic holiday there.
Accommodation was very clean and spacious,we had the air con switched on high so it filtered out into the living room where our sons slept on sofa beds.We spent hardly any time in our bungalow- there was so much to see and do.
The food was brilliant so much choice and local dishes to try as well as chips and pizza for fussy 7 year olds ;-).Being peak season we did learn to mark our table by day two with a fleece etc or the efficient waiters would come and clear the table while we were all up choosing our next course and find people already sitting at our table on our return!
entertainment began at 10.30am with the good morning song,we are still humming it,a great varied list of things plus the mini and maxi clubs which both my sons enjoyed,10.30-12.30 they happily went along to see the wonderful lady called Maria for making painting and games.in the afternoon the club runs from 3-5pm,water fights races and sports or they can play in the sand park which has a lovely canopy.
The waterpark which we thought was included in our price we payed,turned out to be extra,85 euros for three daily visits,we went once on the bus shuttle and had lunch there,very busy and my sons being 6 and 7 the large slides were a bit scary but the children's pool was fun just being August no beds to sit at so we hovered around until we found two.We didn't return for a second and third day as there was plenty to do at Rio.
The nearby Flamingo beach is beautiful and we took an evening stroll along the path leading into the harbour with lots of gifts shops bars and cafés you can get cheaper priced excursions too,we chose the submarine tour which was excellent .
The pool was cool but the heat soon warmed it up and we were always in it,adult aerobics water polo etc if you wanted to join in.
After three days of no sun-beds by the shallow end of the pool we reluctantly joined the early risers to reserve a bed with a towel- nice think beach towels can be hired for 10 euros during your stay.I agree with the comments nicer beds would be wonderful, but I think to put more rows of beds would feel to closed in.
Evening entertainment for us was perfect,8.30 mini disco then a various child show,owl company was very good.Then at 10om messing about on stage with 'mr Rio completion or a dance competition was hilarious with a few cocktails,we found the bar staff lovely,slight queue at peek times, but nothing like living in London.The stage being outside you will need a jumper once the sun sets as it does get chilly.The area with outside tables could do with a revamp,nicer seats with cushions and maybe some fairy lights and a lantern on the tables,people tended to dress up for the evening then to just sit at a plastic table in the dark was a shame.
I must finish by saying the animation team that start at 10.30 am till 11pm are amazing,they never tired of smiling dancing playing with the children.Nicholas, Amy Luke and Maria- there are a couple more we didn't get to know so well.Thank you for all your dedication and making our family holiday perfect,we shall definitely be back.

Stayed August 2014
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesLopez, Manager at Rio Playa Blanca Hotel, responded to this review, August 21, 2014
Dear Linda I,

Thank you for having been our guests and for sharing your valuable feedback.

We are glad that your family thoroughly enjoyed their stay and that our animation team was able to make your holiday perfect - a great motivation for all of us!

It is a pleasure to read that you appreciated the quality and variety of our cuisine. We have noted your remark on our "too efficient" waiters and will try to solve this issue!

We are also trying to solve the issue with the reserved sunbeds. As we have a policy not to reserve sunbeds, we encourage guests who can't find any free beds to contact our pool staff, who will be more than happy to assist with either removing towels from unused beds or adding additional sunbeds.

Thank you again for your wonderful motivation feedback which helps us to optimize the guest experience day by day. Of course we will pass on your praising words to Nicholas and his Team!

We truly hope to have the privilege of welcoming your family back for another excellent holiday in Lanzarote.

With kind regards,

The management
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 19, 2014

We have just stayed at the Rio Playa Blanca for one week. It represents good value for money. Our bungalow was in good order with no problems at all and was serviced daily by friendly staff. The outdoor areas are very clean and well kept, yes there is a shortage of sun beds and yes people do get up at first light to claim theirs - which is annoying. The food was plentiful and there was something for everyone, my only comment would be they should provide less cake and mousse type dessert options and a better selection of fresh fruit. The staff were friendly and helpful, wifi is pretty non existent but we weren't overly concerned about that. Its a short walk over the road to the promenade along to Playa Blanca in the evening, a very pleasant walk and if you don't fancy the walk back then a taxi for four cost us on average 4 euros. All in all a good hotel for what it costs to stay there.

Room Tip: The bungalows are all in lovely grounds surrounding the main pool area, we stayed in 1179 which was...
See more room tips
  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesLopez, Manager at Rio Playa Blanca Hotel, responded to this review, August 21, 2014
Dear Rolfees,

Thank you for taking the time to share your impressions with the traveller community.

We were delighted to read that you were fully satisfied with the value for money and that our personnel was able to accommodate you with all of your needs.

We have added additional sunbeds for the pool area and advice our guests to ask our pool staff should they be unable to find any free sunbeds.

We truly appreciate your kind words of our service and staff and hope to have the pleasure of welcoming you back soon.

Warmest regards,

The mangement
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Leeds, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 18, 2014

Right where do we start?

As a family of 4 we have just returned and have a few items we feel potential visitors should know. As many reviews previously we do not think this hotel is a 4 star but more a solid 3 star.

Good points are:

Bungalows - Spacious and clean, although little dated. As a family of 4 in a 1 bedroom bungalow ours was fine for us.

Pool and pool area - 3 pools one being a kids pool. Cleaned every day in and around the whole pool area.

Quality and choice of food - We found the food to of a good standard with plenty of choice. There were 3 BBQ's in our 2 week stay which were good, Chips with every meal which kept the kids happy and themed nights although you never really knew what was coming it did make a change. They fried eggs for breakfast but no omelettes which I have seen in every 4 star hotel I have ever been in.

Self service bar - This cut down on queues at the main bar.

Staff - Some were very friendly and helpful, namely all the reception staff, the life guard come general dogs body (with the pony tail) who was eager to help with the sunbed issues which I will cover a bit later on and although he gets some bad press, Juan the barman who worked hard and sometimes was just too busy to be engaging at all times.

Now the not so good points:

Sunbeds - who goes on holiday to put a towel on a sunbed at 6:30am? Sadly a lot of British do! Although it is clearly stated that any towels on beds will be removed the only guy that would take towels off was the lifeguard if there were people needing them. If the hotel operated the rules it says it does there would still be an issue; simply too many guests and not enough sunbeds.

Restaurant - As I said before the food was good and so were the choices but the actual restaurant itself is more akin to a cafe than a 4 star eatery. Not enough staff to clear and set tables, all packed elbow to elbow and queuing out of the door for your meal. Cold plates for warm food!

Snack Bar/Late Breakfast - Positioned next to the toilets (too close) these operated as self service with kids fingering the food so we kept away from it. The warm food, usually sausages, chips and cheesy bites were kept warm on electric servers.

Glasses - A bit of a strange one this but an issue with a lot of people we spoke too. Of an evening either pre or after dinner in a 4 star hotel you do not drink out of tiny disposable cups! Although if you were drinking fizzy pop, lager, wine or sangria you could simply help yourself we and many others want a good old fashioned glass. Many clients were taking the wine glasses out of the restaurant and using them outside, non of the staff stopped this so it cant be a safety issue so why not provide them to all?

Staff - Apart form the staff mentioned above a lot of the them seemed unhappy to be there unable to crack a smile. The restaurant and bar seemed under staffed maybe this was the reason?

Animation and entertainment - The animation team were okay but did not stick to the daily program which lead to 1 of my sons missing the football (the only thing he wanted to do) and when it was on it was for adults only not for teens as the schedule suggested. we spoke to the head animation guy and he didn't seem that bothered and simply suggested we make a complaint to the manager. The evening entertainment was okay with something every night. There was a lot of audience participation which seemed to suit the French guests.

The evening entertainment was outside on a stage with seating in front, as with the sunbeds too many guests and not enough tables and chairs.

WiFi - Although not a major issue for us our kids and a lot of the other younger guests did complain that it was very poor even in the reception where the router was.

Would we go back?

No! We know there are better hotels out there for the same cost but that said it wouldn't take much effort to make the step to a true 4 star.

AshKaz & Co

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rio Playa Blanca Hotel

Address: Avenida Archipielago, 4, 35570 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #26 of 35 Hotels in Playa Blanca
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Rio Playa Blanca Hotel 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
The Hotel Rio Playa Blanca is the perfect place to enjoy an unforgettable holiday on the island of Lanzarote.The horizontal distribution of the hotel and the stunning views of Lobos and Fuerteventura islands make it the perfect place stay with your family. ... more   less 
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Also Known As:
Hl Rio Hotel Playa Blanca
Hl Rio Playa Blanca
Rio Playa Blanca Lanzarote
Rio Playa Blanca Hotel Lanzarote

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