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“not great place to stay” 1 of 5 stars
Review of THB Tropical Island

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THB Tropical Island
3.0 of 5 Hotel   |   C/ Fragata #2 | Urb Costa Papagayo, 35570 Playa Blanca, Lanzarote, Spain (Formerly Sun Tropical Island Resort)   |  
Hotel amenities
Ranked #23 of 35 Hotels in Playa Blanca
Dublin, Ireland
1 review
2 helpful votes 2 helpful votes
“not great place to stay”
1 of 5 stars Reviewed June 30, 2013

Hi just returned from our holiday in sun tropical the worsed holiday i have ever been on,it was a pure rip off, they charge you 35euro for a safe and 10euro for a gate to get out, also they charge you for extra tv channels 4euro a day, the pools were dirty and very cold also the pool showers were dirty, also the reps were only there at certain time, as when we needed a doctor for a 4year old the reps were not to be seen so when his mother went to the reception the girl at reception didnt want to know about it and just told his mother to bring him down the town to another doctor, so then his grandmother went over to complain about getting a doctor they still didnt want to know but after all the arguements they got a doctor which cost his mum 130euro, also the food was not great, they had a bar pool which served burgers and hot dogs which were half cooked, as for the appartment there was two fold up beds in one room were 2 people could sleep and another person had to sleep on the floor on a bed and another person slept on a sofa, the bathroom also flooded when you had a shower never again will i go there.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,136 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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English first
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 29, 2013

Just returned from a two week break at sun tropical 13th to 27th June , this hotel was stuck in the old fashioned days , all rooms were ok but needs to be severely updated , furniture was old fashioned , broken or breaking , tiles missing on bathroom ceiling and rooms smelt damp . The main pool bar or should I say the only pool bar was a distance away on all the other pools so if you didn't go to the only pool bar there was you missed out on bar snacks and drinks . All pools were extremely cold they were never heated . Reception staff always looked miserable and didnt really explain where things were you had to find things out for yourself , all extras you had to pay for to recieve TV channels , wifi , key to the back gate and safe . The entertainment team were appalling they never gave good entertainment for the kids , the best entertainment was given by the travel plan team which was led by the amazing patxi la Ostia pues , so if you want amazing child entertaintainers go to the travel plan dome . The food was not the best could of been better and had a terrible kids selection .

Stayed June 2013, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
inverclyde, scotland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 28, 2013


Had a lovley holiday here! Probably won't return but never say never.
Rooms - very basic with kitchen but clean
Food - fantastic breakfasts, ok lunches and dinner was always lovely! Was a bit like a school canteen tho.
Kids club- thomascook kids club is great I wasn't booked with thomascook and had to pay 5 euro per session but it was worth every penny as my daughter had a ball!
Entertainment- the entertainment team are fab with kids discos and shows was pretty good too!
Bars - lol what bars?? When we arrived there was only one pool bar opened and queues were always a mile long, they opened another bar on our second week but as more people arrived the queues didn't go down! The also opened another restaurant the second week with was much quieter! Not enough staff to cope with the amount of people
Get a back door key from reception it's 10 euros deposit! It's so much easier if u want to leave complex
Grounds of hotel could be better lit at night but they are kept lovely
Pools are cold but nice in the midday heat
Don't go if U don't have children

Butlins in the sun but we had a great time

Ps. Don't ask the girl behind the bar with the braces on her teeth for more than 2 drinks she's horrible ;) everyone else gives u more! Xx

  • Stayed June 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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THBHOTELS, Director Comercial at THB Tropical Island, responded to this review, July 30, 2013
Thank you for choosing our establishment to relax and enjoy a well deserved holiday. The animation has two teams, one exclusively for Thomas Cook and another belongs to hotel, you can choose between the two. I am pleased that we have in this moment two bars in the pool area and two domes at night, apart from the Tavern, also the two restaurants at full capacity, with enough staff to serve all customers. We serve two drinks per person, it doesn’t mean that you can get only two drinks, you can enjoy all the drinks you like, what we want to say is two drinks per person at a time, this speeds up the waiter work, because if a person asks for 4 drinks at time it delays to the other customer.
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Manchester
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 28, 2013

Just back from a week stay with my husband and 8 month old daughter. Lovely big complex, however not enough places to eat or drink. 1 bar through the day with one bar staff on most of the day, serving food which wasn't the best. Queues were a joke at times and if your not round the main pool you have a trek to the bar. Pools cold couldn't put my daughter in any. Weather wasn't great but hey ho that can't be helped! Food in restaurant is ok got a but samey and sometimes there wasn't much to give my daughter so ended up getting a few baby foods. Hotel shop was extortionately overpriced go into town for half the price. Rooms were fab very clean and well equipped air con great too. Evening entertainment in both dome and tavern was way too loud and I'm by no means a party pooper! It's not great either. Overall not bad for the money we paid but wouldn't go back or recommend.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford West Yorks
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 27, 2013 via mobile

Stayed at Sun Tropical in late April 2011, for a cheap getaway break. The complex is big with a massive pool but there are smaller kids pols dotted around the site. The food in the restaurant at that time wasnt to bad and the staff were kept very busy, we were allowed an A la carte meal in one of the restaurants the food was awful and many people complained.The weather was a bit hit and miss but Playa Blanca was a loverly small resort along with the marina,the complex is great for families but nothing there for couples like ourselves overall been there done it would visit Playa Blanca again but not Sun Island.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THBHOTELS, Director Comercial at THB Tropical Island, responded to this review, July 30, 2013
Thank you for choosing our establishment to relax and enjoy a well deserved holiday. We would like to inform you that the thematic restaurants menus have been reviewed and modified. We look forward to welcoming you as our guests again and you will enjoy your stay and the new culinary offers.
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Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 25, 2013

we went for a 10 night holiday and found it a let down .first of all when we arrived we asked for a safe which cost us 30 euros ,the main bedroom smelt of wee and the room was dated .the staff were working hard but over worked and look very unhappy.our little girl of 1 had a eye infection so we saw the doctor on site for aprox 5 mins ,which cost us 130 euros the robbin git .the food was ok but usually cold and bit boring .you also had to que every meal time up the stair case .the pools were ok but freezing and you struggled for a sunbed if ya left it after 11 .we wont be returning here ,it was just ok .we also payed 3 euros a day for the tv upgrade where the picture kept going off .the night time entertainment was that bad we ended up stopping in the room most nights .if you like stood waiting for food and drink everyday its ok ,but with a child it doesn't work .and just to top it off we kept the room on cos had a late flight for yes another fee of 30 euros .we made the most of it and had a gud time but wasn't worth the money at all .if your going to lanzarote think id eat out the food was nice away from the hotel

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THBHOTELS, Director Comercial at THB Tropical Island, responded to this review, July 30, 2013
Dear Customer, I would like to answer your letter. The safe is not free, as you can check in different brochures, as well as some TV channels. Doctors in Spain are free if you go to social security, if you wish to see a private doctor, it must be paid, another issue is whether it is expensive or cheap. The long waits have been resolved. The pools are heated in winter, not in summer season. We always give information avoiding sunbed reservation in the pool area, this situation is monitored by the lifeguard. We also give information about this matter in reception at check in time. We have two animation teams you can choose from and have more variety.
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Newcastle upon Tyne, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 24, 2013

Stayed here for 7 nights in June All Inclusive with my Fiance and 5yr old son, our room was the tropical watermelon block, just left off reception. Once arrived found the reception staff to be quite miserable, but didn't let that bother me as never needed to deal with them again, as we were with Thomas cook felt more comftable asking the Reps anything we needed to know,as they are all really nice and friendly. My son used the kids club once and he really enjoyed it.

Found the food at the pool bar just average really, but lots of choice in the restaurant, the beer and wine on tap was nice ! We choose to eat out twice just for a change of scenary.
Room was ok everything you need, did notice a few ants in kitchen area, back gate key really useful only a 10 min walk to the beach, did a day trip to Rancho Texas park which was fun.
Overall really enjoyed it and would go back again :)

Room Tip: All Blocks have there own pool, ask for pool view so you dont just get garden view
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THBHOTELS, Director Comercial at THB Tropical Island, responded to this review, July 30, 2013
Thank you for choosing this hotel to enjoy a few days off. I am pleased to inform you that we have restructured the reception team. We have also signed a new contract with another company for pests suppression. Looking forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about THB Tropical Island

Address: C/ Fragata #2 | Urb Costa Papagayo, 35570 Playa Blanca, Lanzarote, Spain (Formerly Sun Tropical Island Resort)
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Playa Blanca
#11 On the Beach Hotel in Playa Blanca
Price Range (Based on Average Rates): $
Hotel Class:3 star — THB Tropical Island 3*
Number of rooms: 416
Official Description (provided by the hotel):
The THB Tropical Island **** is located in Playa Blanca, a quiet fishing village in the municipality of Yaiza in the south of Lanzarote.It was built respecting the environment and the architectural lines of the island, keeping the typical colors and heights.
With an area of 102.000m ² of which 56.000 m² are green and leisure areas, 8 swimming pools, 2 giant pools (one of them 1300m ²), 4 children's pools, a Splash Park children water park, 2 outdoor jacuzzis, 2 pool bars, playground , 2 tennis courts, 2 multi-sports courts and 2 big show rooms for 450 people. ... more   less 
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Also Known As:
Sun Tropical Playa Blanca
Sun Tropical Lanzarote
Holiday Village Sun Tropical Lanzarote
THB Tropical Island Lanzarote/Playa Blanca

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