As I retired last year from working in schools, this was the first opportunity my husband and I had had of holidaying in the winter. Having never neen to the Canaries we browsed and researched and eventually came down to the Timanfaya Palace. However, once we'd booked (in November) lots of negative reviews appeared which worried us. Our travel agent emailed the hotel before our arrival but until we got there we were still a little worried. But we needn't have worried - we had a wonderful 10 days, made even better by 7 of them being wall to wall sun and 25 deg! We'd left England in thick snow!
It is a lovely hotel but certainly not without its faults and I really can't disagree with most reviews now. However, it's all subjective and I think depends on the level of your expectations.
We were greeted at reception with a glass of bubbly and didn't have to wait long to be checked in by a very pleasant member of staff. Thankfully we were allocated a room on the 2nd floor overlooking the pool but without a seaview. As we had booked for 10 days and not until November, Thomson couldn't give us the option of a seaview but I don't think I would bother to do that anyway. We had a nice bottle of wine and two glasses waiting for us in our room. The room was huge with a secluded balcony (only got the sun for a short while in the morning though) and a very large bathroom. The shower was brilliant! Shower gel and shampoo were provided but no conditioner or body lotion so if you want those take your own. We didn't have tea/coffee making facilities though and only found out as we were leaving that we should have done! We had no problems with the cleaning aspects.
We did have a little trek to the restaurant but we didn't find that a problem. The restaurant itself was large and lacking in atmosphere - more of a dining-room than a restaurant. We weren't keen on the low back chairs so always aimed for ones with higher backs and liked to sit on the kitchen side of the room which gave a smaller feel (though actually more noisy with trolleys and staff going back and forwards into the kitchen). We found the food to be plentiful and never had a problem with it being cold. The bacon for breakfast at the show cooking area was wonderful while the bacon on the buffet was not! I heard a guest complaining about the breakfasts being all the same but actually there was so much variety you could make a different breakfast every day! I don't quite know what that guest was expecting! We were on half board as we generally like to sample other restaurants - in fact we prefer a B&B basis so that we can eat out in the evenings. But although we had said we would eat elsewhere, in fact we never did. The themed nights were good, except there was no pasta on the Italian night apart from the lasagne! The Mexican night was great. We do like to make an evening of a meal when on holiday but the dining-room didn't really lend itself to that. Desserts were a let down and very unimaginative. I don't particularly like cakes with lots of artificial cream and there were plenty of those! But there was always plenty of melon - at every meal! The coffee was horrible which is not what you expect abroad. But the coffee in Mike's Coffee Bar was brilliant! I do wish that hotels would have boiling water for tea too but I haven't found one yet that does! And why some of those battered tea and coffee pots haven't been replaced I'll never know! We've never stayed in a hotel as big as this, generally finding smaller hotels more to our liking and I think that reflected in the dining experience.
Entertainment was OK. We liked the performers in the piano bar but not so many in the Disco Bar, some of which were rather amateurish. But again, different people like different things to entertain them. We didn't like the variety of chairs in the Piano Bar as you couldn't relax in many, expecially those with half backs and those that had backs going too far back!
We had duly paid our money to hire our safe (hiring a safe in a 4* hotel?) but had to call reception on two occasions as we couldn't get into it. The calls were dealt with promptly, however, and eventually they changed the keypad. No problems after that. We did hear of it happening to someone else but they didn't bother having it dealt with which means that they paid for a safe which they couldn't use and also someone following them would have the same problem.
The gardens were delightful and as I love gardening I pinched a few ideas! There was definitely a smell by the mini golf but as we didn't play then it didn't cause us a problem. Plenty of sun beds but I do wish there were mattresses as I find it uncomfortable without. However, there were some beds around if you fancied those.
The Timanfaya Palace is in a great position about 20 mins slow walk into Playa Blanca, but plenty of bars and benches on the way! We really like the village itself. We used the Customer Travel company for trips as they were much cheaper than Thomson's. We had a wonderful two level coach for our island tour which was great. You can book this and Last Minute Travel at a little office by the port. The gentleman we spoke to in there was English but had lived in Playa Blanca for 27 years so was very helpful.
All in all we had a very relaxing holiday. We loved Lanzarote once we'd got over the shock of the barren landscape on the drive from the airport. Yes, we'd have complained if we'd been given a basement room. Yes, the restaurant wasn't what I would call a restaurant - a dining-room which caters for lots of people is what it was. We mostly enjoyed the food but didn't enjoy the constant wandering around to fill your plate. And didn't appreciate our plate being whipped away while the other was still eating (which you wouldn't find in a proper restaurant). And the coffee left much to be desired. The hotel feels more like an excellent 3* than an good 4*. But we loved the adults only (this is the 3rd time we've stayed in an adults only hotel). Would we come back? Yes. We know what we're getting there and escaping from the British winter is a 'must' for us now we've done it! We joined the H10 Club (free) so hopefully we can request a room in future too.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, TripOnline SA, Prestigia, Despegar.com, Odigeo and Tingo so you can book your H10 Timanfaya Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- h10 Timanfaya Palace Hotel Playa Blanca
- h10 Timanfaya Palace Playa Blanca
- Timanfaya Palace Lanzarote
- H10 Timanfaya Palace Lanzarote/Playa Blanca