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“A real 'pick-me-up'!” 4 of 5 stars
Review of H10 Timanfaya Palace

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H10 Timanfaya Palace
4.0 of 5 Resort   |   C/ Gran Canaria, 1, Montana Roja, 35580 Playa Blanca, Lanzarote, Spain   |  
Hotel amenities
Ranked #4 of 35 Hotels in Playa Blanca
Nuneaton, United Kingdom
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
“A real 'pick-me-up'!”
4 of 5 stars Reviewed February 24, 2013

As I retired last year from working in schools, this was the first opportunity my husband and I had had of holidaying in the winter. Having never neen to the Canaries we browsed and researched and eventually came down to the Timanfaya Palace. However, once we'd booked (in November) lots of negative reviews appeared which worried us. Our travel agent emailed the hotel before our arrival but until we got there we were still a little worried. But we needn't have worried - we had a wonderful 10 days, made even better by 7 of them being wall to wall sun and 25 deg! We'd left England in thick snow!

It is a lovely hotel but certainly not without its faults and I really can't disagree with most reviews now. However, it's all subjective and I think depends on the level of your expectations.

We were greeted at reception with a glass of bubbly and didn't have to wait long to be checked in by a very pleasant member of staff. Thankfully we were allocated a room on the 2nd floor overlooking the pool but without a seaview. As we had booked for 10 days and not until November, Thomson couldn't give us the option of a seaview but I don't think I would bother to do that anyway. We had a nice bottle of wine and two glasses waiting for us in our room. The room was huge with a secluded balcony (only got the sun for a short while in the morning though) and a very large bathroom. The shower was brilliant! Shower gel and shampoo were provided but no conditioner or body lotion so if you want those take your own. We didn't have tea/coffee making facilities though and only found out as we were leaving that we should have done! We had no problems with the cleaning aspects.

We did have a little trek to the restaurant but we didn't find that a problem. The restaurant itself was large and lacking in atmosphere - more of a dining-room than a restaurant. We weren't keen on the low back chairs so always aimed for ones with higher backs and liked to sit on the kitchen side of the room which gave a smaller feel (though actually more noisy with trolleys and staff going back and forwards into the kitchen). We found the food to be plentiful and never had a problem with it being cold. The bacon for breakfast at the show cooking area was wonderful while the bacon on the buffet was not! I heard a guest complaining about the breakfasts being all the same but actually there was so much variety you could make a different breakfast every day! I don't quite know what that guest was expecting! We were on half board as we generally like to sample other restaurants - in fact we prefer a B&B basis so that we can eat out in the evenings. But although we had said we would eat elsewhere, in fact we never did. The themed nights were good, except there was no pasta on the Italian night apart from the lasagne! The Mexican night was great. We do like to make an evening of a meal when on holiday but the dining-room didn't really lend itself to that. Desserts were a let down and very unimaginative. I don't particularly like cakes with lots of artificial cream and there were plenty of those! But there was always plenty of melon - at every meal! The coffee was horrible which is not what you expect abroad. But the coffee in Mike's Coffee Bar was brilliant! I do wish that hotels would have boiling water for tea too but I haven't found one yet that does! And why some of those battered tea and coffee pots haven't been replaced I'll never know! We've never stayed in a hotel as big as this, generally finding smaller hotels more to our liking and I think that reflected in the dining experience.

Entertainment was OK. We liked the performers in the piano bar but not so many in the Disco Bar, some of which were rather amateurish. But again, different people like different things to entertain them. We didn't like the variety of chairs in the Piano Bar as you couldn't relax in many, expecially those with half backs and those that had backs going too far back!

We had duly paid our money to hire our safe (hiring a safe in a 4* hotel?) but had to call reception on two occasions as we couldn't get into it. The calls were dealt with promptly, however, and eventually they changed the keypad. No problems after that. We did hear of it happening to someone else but they didn't bother having it dealt with which means that they paid for a safe which they couldn't use and also someone following them would have the same problem.

The gardens were delightful and as I love gardening I pinched a few ideas! There was definitely a smell by the mini golf but as we didn't play then it didn't cause us a problem. Plenty of sun beds but I do wish there were mattresses as I find it uncomfortable without. However, there were some beds around if you fancied those.

The Timanfaya Palace is in a great position about 20 mins slow walk into Playa Blanca, but plenty of bars and benches on the way! We really like the village itself. We used the Customer Travel company for trips as they were much cheaper than Thomson's. We had a wonderful two level coach for our island tour which was great. You can book this and Last Minute Travel at a little office by the port. The gentleman we spoke to in there was English but had lived in Playa Blanca for 27 years so was very helpful.

All in all we had a very relaxing holiday. We loved Lanzarote once we'd got over the shock of the barren landscape on the drive from the airport. Yes, we'd have complained if we'd been given a basement room. Yes, the restaurant wasn't what I would call a restaurant - a dining-room which caters for lots of people is what it was. We mostly enjoyed the food but didn't enjoy the constant wandering around to fill your plate. And didn't appreciate our plate being whipped away while the other was still eating (which you wouldn't find in a proper restaurant). And the coffee left much to be desired. The hotel feels more like an excellent 3* than an good 4*. But we loved the adults only (this is the 3rd time we've stayed in an adults only hotel). Would we come back? Yes. We know what we're getting there and escaping from the British winter is a 'must' for us now we've done it! We joined the H10 Club (free) so hopefully we can request a room in future too.

Room Tip: Don't go for a basement room.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
Reviews in 2 cities Reviews in 2 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed February 24, 2013 via mobile

This was the worst hotel ever,the staff are arrogant and helpless and tou have to pay for everything eg pay €1 for 10 min of wi fi and €40 for towels as you can't use your own outside at the swimming pool.

Stayed February 2013, traveled with family
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 23, 2013

We were delighted with this hotel and went there with complete confidence after reading all the positive reviews. We live in a lovely house with a view to die for so we always try to find something that at least equates to that. We were not disappointed, and always aware that perfection is not possible!

The hotel staff did everything in their power to help my husband celebrate his birthday and when the reps found out it was our anniversary, they informed the hotel and we were given champagne and hand made chocolates and a card. The reps also provided us with a bottle of bubbly, which they also did for my hubbys birthday. We were also offered a free meal in the A La Carte resteraunt for our anniv, we just had to pay for our drinks.

We did not go All Inclusive as we choose not to have lunch on holidays, and even we could not work our way through £52 worth of booze in one day!! (AI is charged at £26 pppn) There are two good Supermarkets just a five minute walk, left of the hotel, and they are both well stocked with all your requirements: toiletries, basic beach clothes, cigarettes, wine, whisky, a great selection of Cava, juices, lemonade, water, kids toys, and gifts. They cater for the self-cateriing bungalows next to the hotel, and all reasonable prices.

We enjoyed all our meals, especially as most of the food is cooked fresh at the far end of the dining room. They will cook anything to your requirements if you have a preference, or dietary requirement.
We would have liked at times to have been met and shown to a table at dinner time as it is rather awkward to be trailing around the dining room looking for a free table, as sometimes it is difficult to tell is a table is free or not. It was quite noticeable however, that the dining staff were more attentive to their Spanish guests! Hmmm!

The peace and quiet at the hotel is unbelievable, it was the first time we have done an adult only hotel and can only recommend, especially if you are runnning after grandchildren every other day at home. It also meant no mess and uneaten food in the dining room, and the areas being able to be kept clean.

It was very windy while we were there (1st-14th Feb) and, okay there was a carrier bag in the outside water feature for a few hours, but hey, who cares! It was also a bit overcast for a couple of days but we were on the trips those days. The Lanzarote Uncovered day trip was very good,( about £60 p p ) the guide very informative, but it was freezing cold although we were prepared for that. It got very cold in the evenings, and although we did not need our leather coats (!) suggest taking at least a wrap, or cardigan for later on in the day. We also did the Catamaran trip, the Platinum one (Adult only) which was about £64 each. Unfortunately we did not manage to top up our tans, as It was overcast, very cold, windy and the cat was near on end at times, but we had such a good (small) group and it was a laugh a minute, we really enjoyed th trip. The crew were great and very attentive and humorous.

The Management of this hotel is 'on the ball' and always around, and I think that is the secret of having a good team and happy holidaymakers. No one needs to go home complaining, as nearly all things can be sorted out at the time. A simple request with good attitude goes a long way.

We were also fortunate to have all our flights and times go exactly to plan so all in all we had a 'Wonderful Holiday'.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 22, 2013

Having stayed at the Timanafaya Palace on four previous occasions we had a weeks holiday from the 7th Feb to the 14th Feb 2013. I would like to Congradulate the H10 Group on there refurbishment of this hotel. The refurbishment is to a high standard in and around the reception area and piano bar. The white leather chairs and comfy loungers enhance the modern feel as you arrive through the front door of the hotel and it is also novel in a way that they have encorperated fireplaces into some of the walls.The recepion staff are very friendly and professional in the way that they go about there job. The rooms are well furnished in a modern style with a flat screen tv and also have tea and coffee making facilities. I also would like to thank the lady who cleaned our room, she was very helpful and always knocked on our door every evening to see if we wanted extra clean towels and give us chocolates.
The resturaunt has also been refurbished and this is also to a high standard, the food is hot and with many dishes for every taste. Overall this hotel has been totaly transformed, it was a super hotel before, but eversince the refubishment, it is now a fantastic place to spend your holiday.
" Well Done Tmanafaya "

Room Tip: Try and get a room near the reception as you could have a bit a of a walk around the corridors to ge...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 22, 2013

We went there in March 2012 - the hotel lobby very impressive, the room was very spacious and beautifully furnished, very clean, we were presented with a free bottle of wine within moments of arrival. The restaurant reasonably good, buffet-style but lots of choice, very nice fresh pastries in the morning and freshly squeezed fruit juices. The gardens are pleasant and well maintained; the only problem was that the water in the swimming pool was cold, but there was a hot tub nearby, large and always empty. Free internet in the lobby. Overall a very pleasant, relaxing experience.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
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opole
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed February 21, 2013

We travelled to the Timanfaya Palace on 16/12 till 31/12
that was bad choice!
There was no heating in the swimming pool like in the offer !!!
• We were exposed to the overwhelming smell of bleach which was regularly used for the floors cleaning
• Our room was very dirty – there was a thick layer of dust on the bedside lamps, in the flowerpots on the balcony there was soil and cut fingernails – our complaints were left unanswered (we had a room upgrade, which would suggest higher standard of accommodation)
• The kettle cable was too short and we had to put the kettle on the floor to boil water
• It was not possible to walk in the upper part of the hotel by the golf-course towards a promenade as we could smell very distinctly drains
• The hotel corridors were dirty, windows had cobwebs and were very dusty
• The food was unsatisfactory – very often our meals were served luke-warm or cold.
never again that hotel !!!

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire, England
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed February 21, 2013

Having tried four other hotels or villas on previous visits to our favourite Lanzarote resort of Playa Blanca, we opted to visit the Timanfanya Palace with Thomson for a week in February 2013. We had strolled past it umpteen times on previous walks along the promenade and were not disappointed when we got inside. Our sea view room was spacious, comfortable and spotlessly clean, and the bathroom was almost as big. When the sun was out (about three and half days in our week), sunbeds round the pool were in plentiful supply, and there was always some organized activity (petanque, archery or similar) if you like that sort of thing. No complaints about the buffet meals, with a good variety of food on offer. Our only gripe was that Thomson got us there three hours late because of a delayed earlier flight and some technical problems with the aircraft, so the hotel were called to put together a cold meal on our arrival at 9.30pm., the restaurant having already closed for the night. We had already seen all the attractions of Lanzarote on previous visits, so spent most of our time in the resort, though took the opportunity of another trek up the nearby Montana Roja, with its splendid views of Playa Blanca and Fuerteventura just across the water. There is evening entertainment at the hotel -- all a bit "Hi De Hi" for some tastes, but it's there if you want it. Oh, and the big plus is the absence of children in the hotel. I'm not against them per se -- having been one myself once and then fathered a couple -- but most winter guests are of an age when they prefer the peace and quiet.

Room Tip: Higher is better, so any sea view room is good.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about H10 Timanfaya Palace

Address: C/ Gran Canaria, 1, Montana Roja, 35580 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Playa Blanca
#3 Romantic Hotel in Playa Blanca
#4 Family Hotel in Playa Blanca
#4 Luxury Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — H10 Timanfaya Palace 4*
Number of rooms: 297
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Also Known As:
h10 Timanfaya Palace Hotel Playa Blanca
h10 Timanfaya Palace Playa Blanca
Timanfaya Palace Lanzarote
H10 Timanfaya Palace Lanzarote/Playa Blanca

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