I booked a trip with my friend to go and relax for a week. First impression was fine.
But on the second day I fell and slipped and broke my hip... The bathrooms and the hallway tiles are very dangerous, the shower was broken and therefor the bathroom flooded with water. I slipped on the tiles and broke my hip.
Was in hospital for 10 days, needed hip surgery and no one from the hotel called me or came to see me if I was doing ok or if I needed help. The PR Manager says they are not responsible for their clients when they are outside the hotel. But this accident happened INSIDE the hotel and my fall is partly the responsiblility of the hotel.
I will now need 6 months of recovery before I am able to walk again normal.
Thanks H10 Sentido White Suites, and also for not even being responsible enough to take my call. I can write an email! Ridiculous! I am very upset.
It would have made such a difference if someone would have taken the courtesy to call me at the hospital or drop by to see if I was doing ok. Even a bouquet of flowers would have made all the difference. After all, I was a guest in need.
Management didn't handle this situation well at all.
Very dangerous for older people (I am 39, but would never send my parents here)
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- Also Known As:
- h10 Bahia Blanca Rock Hotel Playa Blanca
- h10 Bahia Blanca Rock Playa
- Bahia Blanca Rock
- SENTIDO H10 White Suites Lanzarote/Playa Blanca