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“decent resort” 4 of 5 stars
Review of Sandos Papagayo Beach Resort

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Sandos Papagayo Beach Resort
4.0 of 5 Resort   |   Calle Las Acacias, no 6 | Playa Las Coloradas, 35580 Playa Blanca, Lanzarote, Spain   |  
Hotel amenities
Ranked #10 of 35 Hotels in Playa Blanca
Notts
1 review
“decent resort”
4 of 5 stars Reviewed March 22, 2014

Food in main restaurant was good , Chinese restaurant was a let down I only went once that was more than enough. The place was clean and well maintained although the decor was a lttle dated. The animation team did a good job in entertaining the kids. I would certainly go back ...

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Low Cost Holidays

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, March 25, 2014
Dear Tim201479,

Thank you very much for bringing us your feelings. We appreciate your comments and remarks and the trust you have placed on us.
We look forward to welcome you again.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,472 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (930)
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English first
Southampton, England
Top Contributor
71 reviews 71 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed March 22, 2014

The hotel is the furthest hotel along the coast from Playa Blanca and a pleasant half hour walk. A friendly receptionist provided us with a map of the hotel and how to find our room. The enormous room on the top floor had fabulous view, clean with dining table, bar area with tea and coffee making facilities. Drinks in the mini bar are free but aren’t restocked after. The water is always replenished.

We paid extra for the Royal Elite and got a larger room, quieter buffet breakfast and quieter bar area with premium brands, without having to sometimes queue for drinks in the main area’s. Huge seats in the Elite bar mean seating is limited.

Being on the top floor, our room had a grassed area above for morning exercise classes and football games. This meant there was a regular thumping noise throughout the day from above and regular requests from parents and children leaning over from above for balls to be returned from our terrace. ☹

Staff were remarkably friendly and cheerful throughout the hotel. The food is good and a huge selection to suit all tastes. However, full to capacity during the school holidays, finding a free table was at the busiest times, difficult. We were surprised to find that all the restaurants were Buffet except the French restaurant that requires a supplement fee.

Getting tired of the buffet environment, the need to be waited on and not being able to dine as a family together throughout a meal (due to one needing to reserve a table, someone to get the drinks, and going off to get the food) we decided to go for the French supplemented restaurant one evening. We were the only dinners for the whole evening. The service is attentive but the food is not worth a supplement. I could elaborate but providing us with great entertainment was the Crepe Suzette taking around 20 minutes to cook in front of us, whilst the waiter kept disappearing and leaving the pancakes and sauce to burn. The Mexican and Chinese restaurants were quieter but the booking system wasn’t favourable as they were fully booked well in advance but always had empty tables. The noise of nearly the whole hotel dining in the International restaurant clambering for tables and food, with children running around with full plates of food, made for an unpleasant experience.

Because the weather wasn’t great we didn’t try out the pools but they all seemed very clean. The Spa was disappointing. All three Jacuzzi’s were cold and so was the Turkish Bath, so I only used the Sauna. Unless you take a towel from the room you need to get a slip from reception to use a towel.

The hotel was exactly as we were expecting after having read reviews. It was very expensive for what it was, and this is probably due to it being half term. It was clean and friendly. The worst thing for me was the constant hustle of buffet dining.

  • Stayed February 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, March 25, 2014
Dear poroger,

We appreciate your comments and remarks.

For us is fantastic to know the good and the not so good of your stay. Please don´t doubt that we will transfer the comments to the respective departments to improve our service on these points.

Yours sincerely,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
yorkshire lass
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 21, 2014

We are coming back to sandos papagayo hotel again this march. So good we are bringing our hubbies as they want to know what we keep talking about. We always feel at home and the whole experience is lovely the staff are very welcoming . See you next tues . Love sandra and pam

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 21, 2014

Enjoyed all the food options - very good standard. Entertainment enjoyable. Room was super, large and very clean. Lovely view of sea from our large balcony. No need to use Royal Elite as it looked very crowded whenever we passed. The 24 hour snack bar was very useful. Would definitely recommend this hotel. It's a late review but just started reviewing holidays.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weston super Mare, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 21, 2014

First full family holiday in 18 years. Parents, adult children and partners and their children, there was activities to entertain us all. Went out of season in jan/feb so relatively quiet and unfortunatley the weather was abysmal for the first few days but we played tennis, a family tournament of crazy golf, vists to the spa, went for walks and visited the town for a spot of shopping. Being crazy brits we also went swimming in the sea one day whilst it was raining, much to the amusement of the locals. Choice of resturants was great. Only minor this was as it was quiet they restricted the choices of food in the main resturant and it became very similar meal after meal. All in all a great time had by us all. I can however imagine it being just a little to big and busy for this type of holiday in the height of the season, but then I'm one for peace and quiet when I can get it and especially on holiday! I had the third bed in one room and have to say it's the most comfortable 3rd bed I've had the pleasure of sleeping on.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, March 25, 2014
Dear staffyrj,

Thank you very much for your words. We will keep on working hard to improve in all aspects in order to make your stay unforgettable.
We hope to see you again in the near future.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 21, 2014

We stayed one week at the beginning of February in Sandos Papagayo. Staff was friendly, rooms were cleaned every day, there was planty of varietes to choose from when eating etc. Also there were many possibilities to act and do.

Location is bit far from Playa Blanca, but at least for our family that was just the main reason to choose Sandos Papagayo. You can find everything from the hotel and it's easy to go to Playa Blanca and further, but you also are in some kind of privacy and peace while staying in Sandos Papagayo. Also there were good possibilies for jogging towards the papagayo beaches.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, March 25, 2014
Dear Mikko S,

Thank you very much for bringing us your feelings. We appreciate your comments and remarks and the trust you have placed on us.
We look forward to welcome you again.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
60 reviews 60 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed March 19, 2014

We have again returned to our favourite Canarian Hotel..from 21st Nov to 12th Dec 2013. trouble is once you have been there you can be spoilt for any other hotel.!
The service here is superb as is the cleanliness and the food. Staff are always pleasant and helpfull.
We e.mailed the hotel prior to our holiday to ensure our chosen room and double bed. All as ordered when we arrived, a great start as the room we chose was different from our usual room, we wanted to be nearer the main building/reception/restaurant without having to get too many lifts and stairs, in fact our choice(because we know the hotel layout well) was exact and excellent, as we are in our twilight years less walking was ideal for us.
A bottle of cava-spanish champers was waiting for us as returning clients, nice touch.
as members of Sandos4U club we had a load of points to spend on various offers on the net to be spent at the hotel during our stay.i.e-French restaurant(only pay for drinks),safe deposit in room, drinks bar in fridge. spa use..etc.,,
Christmas decorations were erected as was the enormous Xmas tree in main reception area and a cocktail party to celebrate the Xmas tree erection was held during the early evening.(see my photos)
The food as always was very edible with a varied menu includingr the excellent show cooking for meats (including chicken/duck/pork) and fish.
There is always something for even the most picky eaters and special diets are attended to if you advise the head waiter or reception. Yes we know the main restaurant can be very busy especially in the mornings,but for a large hotel where there is no pre-booking this restaurant or waiting to be seated is a distinct bonus.
the 24 hr Reception must be the best we have come across anywhere and booking the various themed restaurants was never a problem( mexican,french, chinese).the Italian Pasta and pizzeria restaurant was always open and no booking required. The mexican was my favourite as the food was really appetizing and tasty, really authentic cooking, held in the 24 hour cafeteria out by the pool area,
The sunbathing as always excellent as the temperature hardly ever varies , sometimes a little windy but always able to shelter ,with never a lack of sunbeds. none of that rubbish of having to get up at 7 am to select a sun bed.! That is definately a no no with us and wont go anywhere that has that problem.(trip advisor is always a must for checking that sort of thing.)
A large holiday complex with many bars, an Adult bar-called The Green Room with entertainment some nights(pianist,violinist etc.,) The family bar-Canarian Bar with large balcony having comfortable seating. A large purpose built theatre with rear bar.
and a new roof bar -the 'Chill Out Bar' furnished in all white decor and furniture. all bars are All inclusive throughout which ends at 11 pm at night.
All in all a great holiday once again and can't wait to return.

Room Tip: There are so many rooms and suites to suit all tastes and size of family, best rooms face the beach...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion S, Director de Relaciones con Clientes at Sandos Papagayo Beach Resort, responded to this review, March 22, 2014
Dear AlienWicker,

Thank you very much for your kind words. We will keep on working hard to improve in all aspects in order to make your stay unforgettable.
We hope to see you again in the near future.

Yours faithfully,
Natalia Bravo de Laguna
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandos Papagayo Beach Resort

Address: Calle Las Acacias, no 6 | Playa Las Coloradas, 35580 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Playa Blanca
#3 Spa Hotel in Playa Blanca
#4 On the Beach Hotel in Playa Blanca
#8 Family Hotel in Playa Blanca
#9 Luxury Hotel in Playa Blanca
#9 Romantic Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sandos Papagayo Beach Resort 4*
Number of rooms: 488
Official Description (provided by the hotel):
This beautiful resort offers an All Inclusive plan 24 hours a day. It also boasts an oceanfront location on Playa Blanca beach, and it's the closest hotel to the beaches of the Papagayo Nature Reserve. All of the spacious and bright guestrooms at Sandos Papagayo are outfitted with amenities like a furnished balcony, a spacious private bathroom with hairdryer, satellite TV with international channels, safes (for rent) and lovely panoramic views. Sandos Papagayo has three outdoor pools, a gym, free miniature golf, and a multipurpose sports court. At the spa, you'll find hydromassage tubs, saunas and a steam bath. The hotel also has five bars, a nightclub and a nighttime snack bar. The hotel's restaurants include an international buffet, a pizzeria, an Asian restaurant and a French brasserie. The hotel staff organizes sports and recreational activities, in addition to nighttime entertainment. Meanwhile, kids will have a blast with a play area, pools and a kids' club. The reception desk is open 24 hours a day, and the tourist information desk offers car rental and tour bookings. The hotel also has free WiFi in common areas. The hotel is just a quick walk from Papagayo Beach and less than three miles from the fishing village of Playa Blanca. Timanfaya National Park is about 12 miles away. ****All Inclusive Plan**** The All Inclusive plan includes all meals, snacks, ice cream and cocktails at the hotel's bars and restaurants. It also includes all national drinks at the bars and restaurants from 10am to 11pm. From midnight to 8am, guests can enjoy drinks and snacks at the pool bar. Premium, Black Label and a la carte drinks more than 3 years old are not included. ... more   less 
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Also Known As:
Sandos Papagayo Arena Beach Hotel
Papagayo Arena Lanzarote
Papagayo Arena Resort
Hotel Papagayo Arena
Papagayo Arena Hotel Lanzarote
Sandos Papagayo Beach Resort Lanzarote/Playa Blanca

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