You may absolutely love the Hotel Volcan but, on arrival, you might also face a very big disappointment, as we certainly did. Check-in is from 3pm and as we arrived about 1.30pm we found our room was not ready. Our cases were put into a storeroom and we went for an initial look round. The Volcan is not at all what one would classify as a traditional hotel. It is instead a sort of village complex with pools, restaurants, reception etc quite some distance apart from one another. A lot of the accommodation is spread out in what seems to be a random way. Waiting for our room, we went for a meal at the Yaiza restaurant. This was excellent and the staff there were delightful. Reception phoned our mobile to say our room was ready so we returned there. A porter went with us to show where our room was and another went for our luggage. Our room (574) sounded good as we had paid for a sea view room and had asked for an upper level room as we usually spend quite a proportion of our time on a balcony or terrace reading, having a drink and generally enjoying the view. It was as well we were being shown the location of the room as we would otherwise have had great difficulty finding it! In the lift we noticed that the levels were oddly 2, 4 and 5 and a locked 6 button. No level 1 or 3. We were on 5 so this appeared very strange! We got out of the lift at 4 and followed the porter outside for about 75 or so yards through a garden area, then up 21 steps to level 5 and along 15 to 20 yards of short corridors to our door. The porter opened it and we entered what was actually a lovely room. However, our initial pleasure quickly turned to one of huge disappointment. Our so called sea view turned out to be a view of about 5 yards of volcanic gravel, a large tree and a few bushes in front of a whitewashed wall some 4 foot 6 in height. This was topped by what can only be described as a stockade of thick wooden posts some 3 feet in height. Each post was about 4 and a half inches thick each set about 7 inches apart. Although on level 5, sitting down on the terrace, the sea could not be seen at all, the horizon being several inches below the top of the wall. Only the heads of people walking past on a pedestrian promenade on the other side of the wall could be seen. Level 5 transpired, very surprisingly, to be at ground level as the complex is spread out over a slope. Only if one stood, could a very limited view the sea be seen between the thick wooden posts. The large tree also obstructed much of the sky. We at once returned to reception to complain and were told the hotel was full and there was nothing they could do. This was despite the fact that people were there and constantly arriving to check-in (to what were still obviously unoccupied rooms)! On persisting we were then shown another room that rather cynically turned out to have exactly the same outlook! We returned to reception and were told to speak to the assistant manager the next day. We settled for that and did not unpack. The next day we were shown the other room, after speaking to Joanna (who was very courteous) but again offered a room with, again, the same outlook. We felt that the hotel were being deliberately unhelpful notwithstanding we remained extremely polite and pleasant (but firm) in expressing our unhappiness. We contacted the Jet 2 representative who could not have been more sympathetic or helpful and in the end she said she would try to move us to another hotel. In the event the other hotel location was more remote from Playa Blanca so, it then being well into day 2 of our 7 day holiday, we decided to make the best of things and stay in our allocated room with it’s dreadful outlook. We heard a woman in an adjoining room say, “This must be the worst room in the hotel!” We met other people too who had been allocated similarly located rooms, of which there were obviously quite a number. We did NOT instigate the conversations! All these people expressed great unhappiness. It seemed to us that whilst the hotel had quite a number of these badly located rooms, they still cynically misrepresented them as ones with sea views and were determined to put, and do their best to keep, people in them. Breakfast fare choice was outstandingly good, as were the staff. We were on a bed and breakfast basis so cannot personally speak about the evening buffet. That said, we met people who, in agreeing that breakfast was excellent, described the evening buffet as very poor indeed. This appeared to bear out what we had read on some other reviews. The Yaiza is not open in the evening for some reason so we ate one night at the restaurant next door to it. We both ate the sole which was lovely but that said, we both had upset tummies the next day and were left to wonder if there was a connection. We found that it was quite a long trek from our room to breakfast, and indeed it was quite a walk to anywhere we wanted to get to in the complex. I also got hopelessly lost for several minutes on day two in trying to find my way down to where my wife was, having missed a flight of steps. Whilst wandering about I found that whilst many rooms had outstanding locations, there were others in absolutely awful locations, almost as though placed there as an afterthought. The Volcan complex is overall very attractive but in my view is extremely badly planned, particularly regarding many of the room locations. The Volcan is adjacent to the Marina Rubicon area where there are several restaurants but a much bigger choice of these is at Playa Blanca itself which is some twenty minutes walk away along the pedestrian promenade or a 3 to 4 euro taxi ride away. I suppose we could have changed money at the hotel but the only other places we could find to do so was Playa Blanca itself. Would we go to the Hotel Volcan again? Unfortunately I have to say NO. It seems that if you do decide to go you will run the high risk of getting a room like ours. I am afraid the location could be very difficult indeed for anyone who is physically impaired. Note for the Management: there really does need to be a handrail up the 21 steps to room 574 etc. and the bottom three steps (before the bridge) need to be illuminated. There is a real risk of falling.
avoid 574 and adjacent rooms on that corridor
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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First of all thank you for taking so much of your precious time to write such a detailed and informative review of our hotel. It is extremely interesting for us to read about different kinds of opinions and perceptions our customers have.
We would hereby like to apologize that we weren`t able to satisfy your expectations. We regret that you weren`t fond of the atypical structure of our hotel and perceived it as strange.
However this is what makes our accommodation very special and a lot of our satisfied guests appreciate the different experience in our facilities that were built with the objective of embodying a traditional Canarian village.
We appreciate your suggestion about incorporating a handrail at the stairs in our facilities and will communicate it to the relevant department.
We still hope you had an enjoyable and relaxing stay in Lanzarote.
THE Hotel Volcan Lanzarote Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.