First stay at this hotel. Staff were very pleasant and helpful. Food average, Pools and site average. We are a couple on our 50s. Have stayed in Playa Blanca most years for the past 10 but not at this hotel. The resort is gentle on the eye and very much suits a December rest, most days a comfortable temparature, blue sky and bright sun,two or three overcast days out of 14.
The Hotel was clean and staff very pleasant but it lacks character and atmosphere. There is something dull about it we couldn't quite put our finger on. Perhaps a little conservative with an older clientele, quite sedentry. A very different experience from the Yaiza, Timanfaya, Ibero Star and H10 Princess, mainly due to its flat seafront position and overly green landscaping. The hotel is built on a flatter site so the sounds of the sea appear louder, some people may like this. It has pretty gardens and flowers but this seems to be at the expense of larger pool and public areas. Its main seafront entrance looks flat on at the sea but is set back in a bay shape due to the line of the coast.
The restaurant has plants displayed in a central atrium that tends to make for a claustrophobic feel. It is crammed with chairs and tables with all the food served at one end. On the whole we found this awkward, busy, and cramped, claustrophobic and far too warm. Guests wait to be shown to seats, some a very long way from the food causing people to weave closely between people already seated and edging around them, if booked half board doing this everyday becomes irritating. We felt the hotel design wastes a lot of space and the reception had a dark, dindgy feel in part, two small fountains worked by a whining pump. Seats are slightly worn looking and are winged chairs, settees are very low. This hotel seemed to attract the conventional tourist who may well enjoy the order and pace but for us it felt draining and slightly sterile, children would be a little bored.
Choose your room carefully, some look in a dreadful position over service entrances and in the winter some rooms will never get the sun. Corridors all very clean, part carpeted but, again, with dark spots or wasted space. Absolutely no views from public indoor areas at all unless you are on your room balcony.
Room issues: We requested a change as the first room we were offered was ground floor, on an angle over looking mini golf, small patio doors and generally smaller than any we had experienced in the neighbouring hotels. The outlook would not get much sun and the view a matter of opinion.
The second room was lovely and large, in the annex with sea views and sun all day, the reception staff were very good, responding immediately to our request. Unfortunately the air conditioning was stuck on 26 and we waited for this to be looked at losing the use of the room for the most part of a day returning to request it looked at for a second time. A technician cleaned the filters. Other guests we chatted too were not happy with air con in other rooms but some were quite content. Eventually, after two very hot nights we were moved to another room overlooking the pools towards the East. The reception staff were excellent at all times depite dealing with a very random rooming policy.It really is the luck of the draw. We would NEVER pay in advance for a room upgrade it is such a lottery.
However we could not fault the well mannered, calm, polite staff in all areas of the hotel, or the fabulous New Year meal, served professionally with excellent table layout and decoration. Each evening there was a fabulous display of fruit but it is not kept cold and is sitting opposite all the warm food in the evenings under spotlights that warm.
The Pool area is a little boring, no water features and a cold jacuzzi which seems to defeat the object. One pool heated however, around 22 degrees and all very clean. A canvassed bar area and neat gardens either side of the main building with colourful flowers and well watered grass but no seating in the gardens. Also at least 20 metres of sun trap space on the East facing ground floor running alongside the restaurant with no seating provided between the smokers and the outside bar area. Out of the wind and the sun, a waste and a poor design/layout issue.
We felt the Hotel management should move all smoking seats away from door entrances, guests who walk out of the two main poolside entrances will catch all the second hand smoke as they walk out, especially in the evenings after a meal. If you like internet use the reception area gives an average signal.
Offering a gentle stretching class is a good idea and uses some of the unused lawn space under a palm tree, slightly in the shade, looking at a completely blue sky in January was very pleasant indeed.
Beds seem to have partial memory foam, some may love it but not us. The hotel laundry is exceptional, towels, sheets etc.. All changed regularly. They definetely spend their budget on laundered table linen too!
Mosquitos not good this year, foliage in this hotel does not help, trees and plants need rethinking, too close to rooms, too tall and too many. The space seems wasted?Lots of little bugs, seemingly not so prevalent in other hotels,harmless but unpleasant. The foliage blocks out so much light and with green coloured glass as the main frontal window piece a jungle effect is produced, birds and all.
Overall an average stay at a tidy, well ordered hotel, sufficient in December at the height of the hibernation season.Thankfully the resort of Costa Blanca is so tranquil and calming on the eye it will always compensate visitors for any disapointments.
Comparing is always tricky. However we wouldn't stay at this hotel again and have been surprised at how many reviews fail to mention the air con problems, the dull, rather dark interior (new years eve needed the lights turning on in all walkways by 3pm as it was overcast outside. The mood dipped considerably). Finally the poor layout and limited, badly designed, cramped ( even when quiet) restaurant would make us look elsewhere as we like to eat in the hotel every night.
Thompson staff seemed distant, slightly wooden and wary. We are always polite and reasonable but can't help feeling we could do with a little human interest, support and reassurance. We would like to have been asked if the room issue was sorted out especially as we stayed for two weeks. We realise their work processes people on a conveyor belt that may well cause them to think of tourists as holograms in a computer game but this is a people facing job with real, human customers.
Platinum package weight of hand luggage is 7 kg Thompson should sort the communication out with airport staff on this!
NEVER pay for an upgrade. Work out what game is being played and blame the tour operators for failin...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.