I am very astonished at the extremely bad level of customer service I have received from the staff. I tried to cancel my reservation and was told I had to pay the full fee, even though the request was made more than 24 hours prior to arrival. Their cancellation policy states:
"Cancellations must be notified directly to the accommodation provider at least 24 hours prior to arrival unless otherwise stated above."
Nonetheless, I called them four times to rebook the room - if I have to pay for it, I might as well stay there. But the staff think I will complain about the full cancellation charge, and keep hanging up on me without waiting to hear my enquiry! I've been hung up on four times, so rude!
I DO NOT RECOMMEND HOTEL ROSALIA TO ANYONE. DO NOT STAY HERE!
- Also Known As:
- Hostel Rosalia Hotel Sant Antoni De Portmany
- Hostel Rosalia Hotel
- Hostel Rosalia Ibiza, Spain
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Olotels, Priceline, HostelWorld and Otel so you can book your Hostel Rosalia reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.