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“Azuline! Spend some money on this hotel.” 3 of 5 stars
Review of azuLine Hotel Llevant

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azuLine Hotel Llevant
2.0 of 5 Hotel   |   Ramon y Cajal 9, 07820 Sant Antoni de Portmany, Ibiza, Spain   |  
Hotel amenities
Londonderry
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Azuline! Spend some money on this hotel.”
3 of 5 stars Reviewed October 13, 2014

I stayed here back in early June 2014 with my wife, we are both late 20's to early 30's therefore my review is quite irrelevant as this Hotel as it currently sits is really for young groups of clubbers only. The standard of the rooms and available amenities certainly do not suit a couples holiday, saying that if the new hotel owners Azuline where to spend some more money to further upgrade the hotel especially the rooms and lobby bar this could be a real good money spinner considering it's central location. The pool located across the street is of ample size and a real bonus as not many hotels in this area at this price range have a pool, you are given a wrist band on arrival which gives you some discount in the hotel bar and pool bar which is good. The only issue we had during our stay was when the entire hotel had no water for around 12 hours or so which was a tad ridiculous but again comes down to a lack of investment and proper management. i have gave my overall rating as average and this is almost solely achieved thanks to the wonderful staff, unfortunately I didn't get any names but I'll try to describe them. Firstly the middle aged spanish lady at reception couldn't be more helpful or polite, she also complimented my clear northern irish accent which was nice and was very helpful with directions and recommending different restaurants. Also I'd like to mention the guy in the bar, again spanish I think and around mid 40's or so. The bar is a very under resourced and under used asset, we went to it a few times either before we left for a night out or if we arrived back early. It was always empty the reason being the lack of drinks available, the options were limited to draft beer or wine, that was it. The barman tried his best to make you feel welcome though, even bringing us out some langoustines on one occasion which I ate even though not liking them just to show him that it was appreciated but he generally cut a solitary figure most of the time mainly down to poor hotel management.

The staff really did make the experience bearable but you get what you pay for I guess, next time I'll try not to be such a cheapskate.

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Llevant, responded to this review, October 17, 2014
Dear guest,

Thank you very much for choosing our hotel for your holidays and sharing your opinion about your experience with us in Tripadvisor.

We are very pleased to know that our wonderful staff helped to make your holidays satisfactory. Your review encourages us to keep on improving. And we also would like to apology for the inconveniences caused by the lack of water.

We hope you give us the opportunity to welcome you back on your next holiday in Ibiza.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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30 reviews from our community

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    9
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Families
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Solo
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Italian first
  • Any
English first
London, United Kingdom
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 3, 2014 via mobile



My sister and i stayed here for a week in september for a last minute party holiday. We mainly booked the hotel because it was cheap and the reviews were ok but weren't expecting much.
The location is a couple minutes walk from the main strip in San Antonio but luckily really quiet at the same time so you can actually sleep! The pool is great and kept clean and the poolside restaurant had a good selection (but unfortunately not great quality). The rooms themselves are VERY basic (no kettle, hair dryer or even soap!) but fine given the price we paid and the fact we didnt plan on being in the room much! They were cleaned every day with new towels but the bathroom was a bit dirty when we first arrived.
The best bit about the hotel is definitely the staff (particularly the 2 men ). From what i have experienced, Working in Ibiza generally makes people a bit rude as I guess they have to deal with drunks all the time but the hotel staff were amazing, really good English, good sense of humour, really helpful when it came to buses etc. They were also there 24 hours.

I wouldn't recommend this hotel if you are a family as it is full of clubbers!

Generally, this hotel is perfect if you want to be close to the strip but in a quiet, safe location. Very basic rooms and brilliant staff. I would
Definitely recommend this hotel.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Llevant, responded to this review, October 10, 2014
Dear Annika,

We would like to thank you for choosing us as your holiday hotel as well as the time spent to send us your opinion.

We are happy to read such nice words regarding your recent stay with us, especially about our staff. We have shared your comments with all of them to appreciate their excellent work.

We are looking forward to welcome you back again very soon! Meanwhile you can follow us on Facebook at Azuline Hotels to know everything about Ibiza and our hotels activities.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 21, 2014

My friends and I stayed here for a week, 12th-19th September, and we were shocked by the bad reviews of this hotel!!
Upon arrival my friend lost his bag and the staff were more than helpful in letting us know how to retrieve the bag, panic averted! The staff were extremely polite throughout our whole stay, especially Daniel!!!
The rooms were basic, clean (you could smell the bleach) and comfortable. There was some corridor noise at night but being over 18s only this was expected.
The hotel was the close to the West End, restaurants (I highly recommend Tijuana Tex Mex) and all local bus stops/taxi ranks.
Our room was cleaned every day with fresh towels and sheets except one, but that was our fault as we weren't in a fit state to leave the maid to it.
The pool was clean, lively and fun! Music played all day which was typical Ibiza style, the snack bar food was great and cheap!! The staff there were also great, just be aware they can't allow you to take in your owm snacks or water, hotel policy.
Overall, a great hotel and a comfortable stay!

Stayed September 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Llevant, responded to this review, September 30, 2014
Dear Heather,

Thank you very much for such a favourable opinion of azuLine Llevant hotel and for choosing us for your holiday in Ibiza.

We are very delighted to see that you had a comfortable stay at our hotel, and you enjoyed our cleaning service, location and facilities.

We are glad that our staff helped to make your holidays satisfactory. Your review encourages us to keep on improving.

We hope to welcome you again back soon! Meanwhile you can follow us on Facebook at Azuline Hotels to know everything about Ibiza and our hotels activities.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 5, 2014

I have just returned from a 4 night stay in a 4 person room bed and breakfast.The room was basic but a lot better than expected after reading some of the reviews! Everything worked fine and was clean upon arrival however with 4 of us staying in a room it could only be expected to not last long. However we came in after our third day amazed as the maid had cleaned our room and folded clothes on top of our suitcases that were thrown on our beds and taken all the rubbish and the lads empty beer bottles that were everywhere! We were also provided with new towels and toilet rolls almost everyday. The hotel staff were all pleasant and we found it so useful to be able to leave the room key with reception when going out. The pool was okay but really small so only went a couple of times. The breakfast was also served at the pool bar which we only made on our first morning which consisted of toast, ham, cheese and biscuits. Also the strip, beach and restaurants are only a few minutes away which makes this hotel great base for party holidays!

  • Stayed September 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Llevant, responded to this review, September 12, 2014
Dear Gemma,

Thank you very much for taking the time to share your opinion about your stay at our hotel on TripAdvisor

We sincerely appreciate your positive comments about our facilities, customer service and location.

We would like to thank you again for your review. We are looking forward to welcome you back next season! Meanwhile you can follow us on Facebook at Azuline Hotels to know everything about Ibiza and our hotels activities.
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Shropshire, United Kingdom
1 review
3 of 5 stars Reviewed September 4, 2014

I stayed here last week with four of my friends and did not have any big issues with the hotel. The location was brilliant as it was a 2 minute walk from the bus station which we used to get to all of the big clubs and was really close to the beach and the West End (strip). There were also a number of restaurants and cafes no more than a 5 minute walk away, and there were a couple of 24 hour supermarkets right next to the hotel. We had two rooms (a double and a triple) opposite each other, which had clean sheets and towels. However the bathrooms were quite dirty, and we found hair on the floor as well as in the toilet. There was also a strong drainage smell in one of the bathrooms which was quite off putting, and there was a problem with the toilet as it did not flush properly. Also, the shower did not drain the water properly so you would be standing in a bath of water while showering. There were mini toiletries provided which I did not expect, and clean towels and toilet rolls were provided most days. There was also air conditioning in the rooms. However there was no kettle, and when we asked at reception they said that they could not provide us with one. This was rather annoying as it meant that we could not make any tea/coffee or food like noodles and pasta, and we ended up buying all of our meals. The staff were friendly enough, although we did get a few warnings for making too much noise at night. The pool was across the road from the hotel, and we always managed to get 5 sun loungers even though it was open to the public. I would recommend this hotel to anyone on a girls/boys holiday as it is basic but you get what you pay for.

  • Stayed August 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Llevant, responded to this review, September 12, 2014
Dear guest,

Thank you very much for sharing your opinion about your recent holiday in our hotel. We are glad to know that you enjoyed our facilities and services.

We are looking forward to welcome you back the next season!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 20, 2014

Stayed here with my friend for 10 nights! Hotel reception staff were useless and rude. Don't allow people that aren't staying in the hotel into your room (we had many other friends on the island that we wanted to spend time with before we went at night but weren't able to) the swimming pool is shared which was extremely annoying because it was so hard to get a sun lounger because there are so many randoms using them up. Maids changed the bath and sink towels nearly every day, had to ask for some once. Floor wasn't brushed once, toilet wasn't even cleaned throughout the whole 10 days (disgusting). On the last night they claimed that they saw us "put our key in our bag" but we had given it to them to hold, so they said we lost it - then the following day they magically had it again and didn't even apologise to us - when it was them that misplaced it! One night when I was walking into the hotel the security guard grabbed my arm and pushed me away from the hotel, then he realised that I had a wristband on and allowed me to enter, I was furious! Not a great experience at all. And for a hotel that was "on tour" we didn't get the clubbing experience as no noise was allowed after 12 at night, lol.

  • Stayed August 2014
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Llevant, responded to this review, August 26, 2014
Dear Jade,

We appreciate your opinion, it is very important to us and we thank you for sharing it, this way we will be able to further improve the services and facilities of our hotel.

We are glad to read that you enjoyed our facilities and the kids’ entertainment and you found our cleaning service to your liking.

We also regret that your experience with us hadn’t been fully satisfactory. As a company focused on service, we are aware of the value of our customers feedback, as we continuously study possible options for improvement, and we take note of all your comments.
Thanks and kind regards.
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1 review
1 of 5 stars Reviewed August 8, 2014

Went for a party holiday with my girlfriends. Hotel is modern and in a good location. However, the staff were extremely rude (except daniel who was lovely). We never had clean towels or toilet rolls for 3 days and when we asked receptionist about it they called us liars. We had also had a leak so had to use our towels to dry it as they would not give us a mop! The maids weren't helpful they just shouted at us in Spanish and did not come into the room to clean it once. Would never stay there again, staff made it an uncomfortable and awkward place to live for a week!

Stayed August 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marketingazuline, Director de Relaciones con Clientes at azuLine Hotel Llevant, responded to this review, August 14, 2014
Dear Gemma,

First of all we would like to let you know that your opinion is very important to us and we thank you for sharing it, this way we will be able to further improve the services and facilities of our hotel.

Secondly we would like to apology for the inconveniences caused in our hotel on your last holiday. We sincerely regret not having met your expectations. We work with great efforts to make the stay of our guests as pleasant as possible, so we do regret that your experience was not satisfactory.

We hope having once again the opportunity to welcome you at any of our hotels in Ibiza.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about azuLine Hotel Llevant

Address: Ramon y Cajal 9, 07820 Sant Antoni de Portmany, Ibiza, Spain
Location: Spain > Balearic Islands > Ibiza > Sant Antoni de Portmany
Amenities:
Bar / Lounge Beverage Selection Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #60 of 105 Hotels in Sant Antoni de Portmany
Price Range (Based on Average Rates): $
Hotel Class:2 star — azuLine Hotel Llevant 2*
Number of rooms: 57
Official Description (provided by the hotel):
Located in San Antonio center a few meters from the bus station, is the perfect place to enjoy San Antonio night life. Fully refurbished in 2013 the hotel has a very modern desing and confortable a big rooms. ... more   less 
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Also Known As:
AzuLine Hotel Llevant Ibiza, Spain

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