First of all we booked this hotel directly and not threw 'OK Hostal', which as it states, can allocate you to any of a number of Hostels, located around San Antonio Central. On arrival we were met at reception met by a young Spanish lady with long black hair. She advised us that our rooms would be ready in one hour and to leave our luggage in an unsecured storage unit.
After one hour we returned. The lady stated that we would now be moved to another hostel named 'Marco Polo'. She explained that I booked through OK hostel and this was procedure. When I tried to explain that I did't book through OK Hostal and showed her my printed receipt with direct booking with Hostel Torres, she became completely ignorant began shouting at me in Spanish.
We decided not to continuing arguing with this arrogant lady and accepted the fact that we would be moved, we just wanted to get on with our holiday as you can imagine. She advised us to walk down to Marco Polo with our suitcases in hand stating 'it is only around the corner'. Marco Polo was a 20 minute walk away and we had to stop numerous times and ask people for directions, turning numerous corners.
This kind of service is completely unacceptable in this day in age. With easy access to online platforms and Hotel review sites tarnishing the reputations of hotels, I am very surprised Hostal Torres has not taken the time out to train their staff in good customer service.Customer service is a key differentiation factor in an industry that offers many same facility and prices. Hostal Torres was so bad that I am sure many people are leaving the place as 'Terrorist Customers'. These type of customers are the ones who have received really bad service and will go out of their way to tell their friends of their terrible experience and come onto sites like tripadvisor and tarnish your name.
Here is a concept you should keep in mind
All profit come from customers
So if know profit=no customers
and no customers=no profit
then no customers=no business
therefore customers are the business
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- Also Known As:
- Hostal Torres Hotel Sant Antoni De Portmany
- Hostal Torres Ibiza, Spain