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“Ideal location” 4 of 5 stars
Review of Intertur Hotel Hawaii Ibiza

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Intertur Hotel Hawaii Ibiza
3.0 of 5 Hotel   |   Calle S'Embarcador, 07820 Sant Antoni de Portmany, Ibiza, Spain   |  
Hotel amenities
Southampton
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
“Ideal location”
4 of 5 stars Reviewed November 9, 2012

My husband and I stayed at the Hotel Hawaii for 4 nights in the middle of September for the 2nd part of our honeymoon.
We wanted a nice hotel in a great location and we weren't disappointed. We were in room 607 on the 6th floor and had a balcony with a view out to see. It was perfect for chilling out and watching the world go by.
We were on a bed and breakfast deal. Some mornings we had a short wait for a table or had to clean a table ourselves but the staff were run off their feet.
Breakfast had something for everyone- cereal, bread, yoghurts, fruit, bacon, pancakes the list goes on.
The evening entertainment was very annoying and if not a little cheesy. We chose not to use it and just cause it was not for us is not a negative. We chose to walk into San Antonio most nights which was a lovely stroll along the promenade.
Hired a car for a few days and if you were back by mid afternoon we had no issues parking outside the hotel.
Room was large and spacious. Had a double bed and two singles plus a light, airy bathroom which was lovely to have a shower and look out over the Mediterranean.
Outdoor pool a good size but some heating would be welcome as even with temperatures of late 20's it was freezing!
Plenty of sunbeds most of which were taken by 9am! But plenty of space in the afternoon.
Definitely would consider again if we were in the area.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this review, December 12, 2012
Dear lewpylew. Thank you very much for your feedback. We are pleased to hear you had a great holiday at our Intertur Hotel Hawaii Ibiza.

On the other hand, we take note about your comment of the entertainment in order to improve our services in the future. We always try to offer a good variety of shows and activities so your comment help us to improve.

We are looking forward to seeing you again very soon.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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769 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
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  • English first
  • French first
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  • Russian first
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English first
Huddersfield, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 8, 2012

This was my 4th visit to The Hawaii in Ibiza, and I'll no doubt keep coming back.
It's great for kids and adults alike. The hotel is really clean, the food is good, the service is excellent and when you get the weather, because it's right on the beach, it's fabulous - day and night. The entertainment can be a bit hit and miss, and the bands/singers always seem to go down really well.

Room Tip: I would definitely recommend it to families and if you can, request a view overlooking the bay at th...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this review, December 12, 2012
Dear LisaPears0n. Thank you very much for your request. We are really proud to hear you enjoyed your holiday once again at our hotel and proud to hear you have decided to come back again.

We are looking forward to seeing you again very soon!

Kind regards
Intertur Hotels Team
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Axminster
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 7, 2012

Returned from our 9th visit to the Hawaii feeling just a little disillusioned,things seem to be getting very noisy at the Hawaii.The holiday didn't get off to a good start ,we requested a room looking out to San Antonio,which we normally get,we even e-mailed the hotel the week before repeating our request,neither of us got our request,so being an Amigo card holder for the hotel seems to count for nothing.But the noise this year from the guests was bad and the hotel seem not to take any notice of whats going on,and as for dressing for evening meal some of the people should not have been allowed in the dining room,it was enough to put you off your meal.So one request Intertur hotels,get your standards back up again.The staff at the hotel are on superb.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this review, December 12, 2012
Dear beeryAxminster. Thank you very much for your review. All them always help us to improve our services in the future. Regarding your comment about the room request, please be advised it is always subject to availability, and depending on the season it is really difficult to assure a request. If you want to assure 100% the room requested, we recommend you to book it previously.

On the other hand, we take special note about your comment of the noise and the standards of the hotel in order to improve our services in the future.

We hope you give us the chance to accommodating you again.

Best regards
Intertur Hotels
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Buxton, United Kingdom
Contributor
15 reviews 15 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 6, 2012

We have just returned from the Hawaii after a great holiday. As it was half term there were ten of us, four children, four parents and two grandparents. Its a great hotel for all ages. It was their last week of the season but you would never have known. All the staff were as enthusiastic as ever. The entertainer was great with everyone from the mini disco with the 3 and four year old to the archery with the older ones.
The receptions staff were very helpful and all spoke English well, as did all the bar staff. The restaurant was kept very clean and the food was good especially the Oriental night. We were all inclusive and the wine flowed freely. There was a different choice for the kiddies if they didn't like the main meals. Juan, the head waiter was very friendly. It was my son in laws 40th birthday while we were there and they provided a huge cake iced with his name free of charge and they got the whole restaurant to sing happy birthday, much to his embarrasment.
Although the weather wasn't brilliant (you can't expect it at the end of Oct) being right on the beach meant the older children could go on their own and the little ones were close enough to the hotel to use the facilities when needed. The only complaint we had was the pool was freezing but we knew it would be as it was last time we went and that was in May.
As we belong to the Amigo club we were presented with complementary wine, crisps and biscuits in our rooms one day and Intertur luggage straps another day.
All in all we had a great holiday and would recomment it to anyone, whatever age.

Room Tip: Rooms 710/11/12 are south facing rooms away from the road. 706 is a large 4 bedded family room
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this review, November 16, 2012
Dear betty b,

Thank you for staying with us and for your review and recommendation. We are delighted to know that you enjoyed your family holiday at Intertur Hotel Hawaii Ibiza.
We are sorry the weather was not great this year and you could not enjoy the pool. Hopefully it is better next time.
We look forward to seeing you again in the near future.
With best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 6, 2012

tracey and famiy stayed here 18th oct to 28th oct.....First time to ibiza hotel was briliant, very clean staff were so helpful.especially the waiter oscar was so friendly and brill with the kids 2 and 7.food choice was fantastic.lovely walks, the beach amazing family friendly, think we might have to book abit earlier though because everything was closed or closing down, Any ideas when is the best time to book to get better weather but miss the crowds with the young ones.defo stay there again already looking to book again.Fantastic job to all the staff thankyou again for making our stay so nice.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this review, November 16, 2012
Dear halfprint 123,

Thank you very much for your feedback. We are pleased that all in all you have enjoyed your family holiday and that we have met your expectations. We will forward your positive valuation on to our staff, specially Oscar.
In September the weather is normally still warm and not as crowded as in very high season.
We look forward to seeing you again next year
Best regards
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newcastle
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 6, 2012

Visited the hawaii for 6 nights in the october half term week,which was the last week of the season and the hotel closed for the winter on our last day.Obviously being the last week everything was scaling down which we expected,however not to the extent it was.This had a major impact on the holiday and i felt really this was disapointing as we had paid to go there and the standard should be the same even on the last week of the season.The entertainment day time and evening was very limited and boring and poor.We only had 1 decent evening entertainment when a man singing live was fantastic.We ended up with many early nights as we were so bored which is a first for us on holiday,but on a positive note we were well rested as the beds and pillows were very comfy.Room was very basic which was fine alough cleaning wasnt up to scratch,only beds made,towels changed and bins emptied,never the floors or bathroom cleaned.There was a strange dare i say drain or bad toilet smell by the inside bar that became very strong the closer you sat to the upper tier of the stage.The pool bar was closed and the restaurant only had a very small selection of food available alough generally it was quite nice.The staff in the restaurant are the best anywhere ive been before,fast efficient friendly service always withour fail and always understood english.The service at the inside bar was only average and depended who served you.Great choices of drinks and could upgrade for branded drinks by paying a small amount each time you had a drink.We had an ok time,hotels an average small 3 star dated hotel which we didnt mind as the hotel is situated right on the promenade with stunning views of a small beach and sea views.I can imagine if you go here in a busier time the small pool area could be very crowded.Im not sure how the hotel is so highly rated as ive been to far better 3 star hotels,but without a doubt the location is excellent and hard to beat.Ive given it an average rating becuse of this but other things were below standard.Wouldnt go back but in fairness am sure there are worse places to go in the area.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this review, November 16, 2012
Dear blueeyesnewcastle,

We are always pleased to receive both positive and the negative points in order to improve services and facilities in the hotel.

We are sorry we did not meet your expectations this time and hope we get the chance to do it in the future.
Receive our warmest regards
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Chelmsford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 2, 2012

Vince M
went on holiday 4 adult and 2 children on the 18Th October 2012 for one week all inclusive to this resort hotel after reading good reviews.
The hotel for a 3 star rated provided a very good service
in the bar and restaurant.
Good position to the beach and lovely views agross the sea /San antonio bay and the lovely promanade to walk to the town of San Antonio.Buses to Ibiza town from the town bus station 4 euro return and takes approx 1/2 hour each way.
.good food,good bar drinks and a reasonable evenings entertainments for children and adult.This hotel is one of the best in the area we experienced.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Ibiza, responded to this review, November 14, 2012
Dear Vince M,
Many thanks for your feedback on Intertur Hotel Hawaii Ibiza. We are pleased that you have enjoyed your holiday and that we have met your expectations.

We are looking forward to seeing you very soon!
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Intertur Hotel Hawaii Ibiza

Address: Calle S'Embarcador, 07820 Sant Antoni de Portmany, Ibiza, Spain
Location: Spain > Balearic Islands > Ibiza > Sant Antoni de Portmany
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Sant Antoni de Portmany
#8 Top resorts Hotel in Sant Antoni de Portmany
#9 Romantic Hotel in Sant Antoni de Portmany
Price Range (Based on Average Rates): $
Hotel Class:3 star — Intertur Hotel Hawaii Ibiza 3*
Official Description (provided by the hotel):
At the Intertur Hotel Hawaii Ibiza you will delight in an all-inclusive hotel by the Es Puet beach, offering full service and a very relaxing atmosphere. This is the ideal accommodation for families and couples who wish to enjoy a holiday in San Antonio. Located by the Es Puet beach, right at the beachfront, the hotel combines tranquil surroundings with the true atmosphere of Ibiza. Bars, discos and shops are located just next to our all-inclusive hotel. The comfortable rooms with terrace, the exceptional personal service and the varied international buffet are complemented by amusing children's entertainment programs, musical shows and fun-filled water sports and excursions in the area surrounding. All the services are offered by a team of professionals who will give you personalised attention 24 hours a day. The hotel services are:•Pool for adults and children•Restaurant with international buffet•Poolside bar•Cafe•Sun terrace•Internet Corner and WiFi (with charge)•24-hour reception in Spanish, English, German and French•Fax service•Games room•Money exchange services•Car rental•Baby cots free of charge. The Intertur Hotel Hawaii Ibiza has 210 rooms at its disposal, ranging from singles, doubles and triples to premium rooms by the Es Puet beach. All the rooms are spacious and ensure that our guests are comfortable at all times. They come with satellite-TV, air-conditioning and heating, a telephone, WIFI and safe (with charge), a terrace and a complete bathroom with hairdryer. All of them have plenty of room and some are especially suitable for families travelling with children, with space for up to 4 beds. There is also the option of a baby cot without extra charge. The premium rooms bid you different furnishings and are completely equipped in order to guarantee the rest and entertainment of your entire family: DVD and Play Station, coffee and tea-making facilities, mini bar, dressing gowns and slippers, hair dryer, Wifi (with charge) and wine and snacks on arrival. ... more   less 
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Also Known As:
Hawaii Ibiza Hotel
Hotel Hawaii Ibiza
Hawaii Hotel Ibiza
Intertur Hotel Hawaii Ibiza Spain

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