Me and my partner booked a weeks stay at vila rosa with thomas cook, Never again.
firstly we arrived at faro airport after a cramped uncomfortable flight and the most ghastly inflight breakfast ever, we were then told in arrivals by a rep to find coach E amongst the many coaches in the car park.
once we found the coach a rep entered the coach only to try and sell us some £15 phone cards, once she realised nobody was intrested she informed us that no rep would be on the trip to our hotels and departed leaving us in the hands of a portugese coach driver that didnt speak english, a great laugh and some frustration was had trying to understand him and what hotel we had arrived at surely a rep should have been present.
we were the last to be dropped off and again no rep was present to welcome us, strangely he was apparently on airport duty,,,, perhaps the rep (mark) was still looking for coach E but i doubt it, he was probably tossing it off somewhere having a beer etc, in fact we never saw him at all during our stay even on our journey home he didnt appear, mind you going by peoples comments about him we were probably not missing much.
anyway, we check in only to find that our special requests hadnt been forwarded by thomas cook dispite my partner double checking them and having them confirmed by thomas cook. they then tried to put us in block 22,,, no way was we stopping there, not only had we read bad reports about block 22 it looked like it belonged to a different complex set away far from anywhere.
thankfully we were moved to lot 4 which is in a much better location on the complex, however the apartment was so basic (4 electric rings and a fridge) self catering was impossible so we had to eat out every night, be warned a lot of the apartments are apparently this basic so be prepared to eat out, average meal out for 2 people costs 20-30 euros not including drinks.
the vila rosa complex is very nice and the staff are great and very helpfull, the 2 pools are lovely and clean and you really dont need to rush down with your towel for a sunbed.
the maid service is okay but not overly impressive they make your bed and clean the bathroom but thats it roughly, sheets and towels only changed once a week, twice a week would be better.
balconys are okay but very narrow and because off high rise blocks everywhere views are of other people in their apartments, great if you like people watching, bad news if you want pleasant views.
The barking dogs here are legendary and if you ever stay in apartment 202 of lot 4 you will hopefully see the white barking machine and his little black puppy sidekick which is owned by some muscle bound macho man and his girl who both kick, punch, belt and lash these dogs with a massive leather belt and a big stick until they yelp in agony,,, does the rspca exsist in portugal ? if so this couple need reporting and the dogs removing.
just as noisy as the barking dogs are the seagulls, these bloody things join the dogs and screech out all night long along with passers by etc, believe me its very hard to sleep at night especially as its so hot at night and you need to leave the balcony doors open due to no air con, hence you hear everything.
due to the heat, hills and steps in and around the complex, beach and resort centre i wouldnt recommend this resort or complex for anyone who is elderly, disabled, heavily pregnant has walking difficulties or who is largely overweight.
Food was not impressive in most of the restaurants we visited, there is a restaurant joined to the complex which runs a help yourself buffet/eat as much as you like menu for 9.80 euros per person in the evening, this was really good value everything from prawns, fish and meat, to salads, soup, pasta and rices and you can have as much of it as you want, the waiters even give you clean plates for return visits to the buffet and the service was very good.
the restaurant is called SABOR GAUCHO (RODIZIO) you can access it from vila rosas gardens near to the small pool, its sign posted in the gardens as restaurant, lunch buffet is 6,80 euros per person evening price is 9,80 euros per person as previously stated
overall we managed to have a lovely time and a few good laughs on this holiday it was our first time to portugal and we found the portugese people very friendly and portugal to be very clean and the weather wonderful. it was more built up and more commercial than we both expected and we both hated the high rise blocks this was the main disapointment of our trip, well that and thomas cooks service or lack of it.
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- Also Known As:
- Hotel Vila Rosa
- Vila Rosa Hotel Praia Da Rocha, Portugal - Algarve