This hotel has the potential of being a very classy 5* hotel. It is in a great location with stunning views across the hills and valleys of Chianti with easy access to the main roads of Florence and Siena. Most rooms are very spacious with the majority having a separate seating area (according to the fire floor plan) with some of the lower ground rooms having private/semi-private courtyards. Our room also stayed really cool during the day due to its thick stone walls and being located in the oldest part of the Villa.
In our room, the upholstery was marked which made it look a bit tired and spoilt what was otherwise lovely furniture. Our bathroom was very dated and the clunky shower spilled water like Niagara falls which flooded the floor if we didn't put towels down in strategic places.
We were a bit sceptical about the food as it was buffet style and there was only one dessert but, on the whole, was quite good. But we found the restaurant did lack atmosphere and most diners seemed confused about the self service procedure. Local wine was acceptable and, for the connoisseur, there was a wider choice to choose from.
One of our main frustrations was the lack of Internet access beyond some of the common areas. We also had to reapply for a different pass code every 24 hours.
The staff at the reception were very helpful and obliging, offering to take us into town etc.
Housekeeping was satisfactory although to make it extra special it is always nice to have a turndown service.
Our only grievance was the restrictions on using the public areas that were imposed due to a wedding being held on one of the days.
Overall it is a lovely hotel which we would be happy to return to.
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