We spent five days here and found it to be delightful. The people at the front desk are pleasant, friendly and helpful, although they might lack a bit on the organizational side. This is to say that things tended to run on an Italian schedule based upon which every need, although cheerfully attended to, takes three times as long as it might. The hotel grounds and views are as "Chianti" as it gets; absolutely gorgeous. our room was very large and furnished like a manor house with a canopied bed and antique furniture; absolutely perfect, although a full length mirror somewhere in the room would have been appreciated. Our room was on a lower level with a view of the inner courtyard and was very dark. When we mentioned this, the hotel immediately offered us another room, any one that we wanted based upon availability, at the same price.That was very much appreciated but, ultimately, the room was so lovely that we decided not to change. The breakfasts were bountiful ( ask for an omlette with onions and the incredible tomatoes that abound in this area) and there is a choice of interior or garden seating. The public rooms seem to be everywhere and the hotel is more like a castle than a hotel, with a distinctly renaissance feeling. The price was reasonable, the location convenient to Florence and the rest of the area, and the overall experience a highlight of our trip to Italy. We highly recommend this hotel.