I have been here four times now so hopefully my comments and experience will be useful. The last time was five years ago, so it was interesting to see what changes, if any, had happened.
Firstly ignore some of the comments about this hotel such as ‘there’s only two TV channels in English’, ‘they cook the food raw’ etc – these travellers don’t understand what ‘getting away from it all means, and what true Italian luxury is! I hate to generalise, but unless you are a well travelled US citizen, don’t come here!
The hotel and grounds are as always stunning – you just can’t get a better location. We had room 104 a deluxe junior suite with our two kids – wonderful room, suggest you ask for it.
Read all the positive points on other reviews, I’ll just give a heads up on the one problem now at this hotel – well two actually.
It’s the restaurant – this was the highlight when we used to stay in terms of service and food. The food now, new chef I believe, is not up to the standard it used to be, and is quite frankly very over priced for just above average Italian restaurant cuisine – such a shame as it used to be fantastic.
The service is now terrible – in the sense that a bottle of wine will sit for twenty minutes unopened, or that food will turn up randomly. More annoyingly is the waiters, particularly two guys, are so uninterested in making an effort/smiling/being professional you wonder why they are in the trade at all.
Basically the restaurant and service staff need a kick up the backside, because they are letting down one of the best hotel locations in Italy – and at the prices they charge (expensive) people like us will not be returning – shame!








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