Just returned from one week of hell. Booked through Thomas cook all-inclusive, we had to pay for water, tonic water. No themed nights in restaurant, no show cooking, very repetitive food.no beach bar, I could go on and on, this hotel is not ready for guests. I have travelled with Thomas cook 4 star on many occasions and never had to complain, but sadly this time I feel very let down.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It is a privilege when our customers dedicate some of their time to inform us about various incidents regarding positive or negative experiences during their accommodation with Cyprotels Hotels & Resorts.
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It is also our duty to respond to any suggestions or complains that our customers have, to give them reasonable explanations about their concerns, and to improve our quality of service over time.
Regarding your review we concluded the following:
You did have to pay extra for some items due to the fact that Bottled water and bottled tonic water are not part of the All Inclusive package as per contract. Although this created some inconveniences we will make sure that in the future we will either include them in All Inclusive category or we will inform the customer of the fact that some items are not free (All Inclusive).
You are right about the show cooking and we are really sorry about the fact that you didn’t enjoy a show but we had a technical problem with the extractor fan. We know that this is not of your concern since as a customer you want to get what you are expecting to get, however things can go wrong sometimes.
We do have a 14 day cycle menu for lunch and dinner, so we believe that the food is not repetitive. In any case we will talk about this with the Food and Beverage Manager in order to see what is going on and to make sure that nothing is out of our attention.
Regarding the Beach Bar, we do not have one because is not legal. We know that Thomas Cook has been advised about this.
Finally, there are 3 themes Dinner nights: Greek night, Italian night and BBQ night. Once a week we feature traditional folkloric show.
We hope that our answer was sufficient and we thank you for choosing our hotels for your holidays and for giving us an opportunity for improvement. As a growing and busy company we have to be flexible and adjust with internal and external factors; as a result when our customers are faced with some imperfections, we do everything we can to remedy the situation.
By taking immediate action we can ensure you that if you choose our hotels for any future visits you will notice that your words have created a better place for our customers and our employees.
Please feel free to contact us directly on our website form if you feel there is more we can do in regards to your review.
Cyprotels Hotels & Resorts
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.