just returned from a holiday at this hotel, on arrival all looked very nice, room was nice as was the pool and location..then we get to the service of the staff and the rudeness of the other Slovakian guests!! Started off with a child being spiteful to my daughter in the childrens pool,told him to stop twice and he carried on I had to go over to his parents who were sitting watching him before they told him to stop. This happened with various children all holiday.
The childrens club was run by a Slovakian so those children were favoured over the Brits my 6yr old only went in there twice and the kids club was one of the reasons we went here as there is nothing else to do...the entertainment was more participation than entertainment it was things like quiz nights and karaoke so if you didnt want to join in you had to go to bed as theres only so much beer you can drink out of a plastic cup round the pool which isnt very pleasant.
Sun loungers were reserved got one for 3hrs the day before we came home, the poolside bins were overflowing and attracting the wasps..the food was not very good, the service in the restaurant we could of died of thirst and when I asked the manager for a drink was told to sit down and I would be served...never was...happened again 2 days later and had a bit of a hissy fit couldnt do more and the apologises flowed..too late I was already upset!
The poolside bar staff began to take the micky out of me and then would serve everyone before me then after 5 days bought an ice cream ( unlike alot of people) and they charged me for 2 drinks when they knew I was all inclusive..no not overworked just trying it on..(.I took this all personally) I am sure that local greek children use the pool and staffs children would turn up who also were rude to us on one occasion.
The main bar staff was excellent the young boy was on his own but very pleasant just the bar was dirty my arm got stuck to it..thats my only complaint there..and I did have a few and havent finished yet!!
A wedding was held at the Hotel on the Sunday and we had our holiday disrupted as we had to eat early in the evening. If they want to provide occasions at the hotel then surely our holiday should not be affected by it?
I paid a lot of money to holiday for a week at this hotel...I would return to Kefalonia as its a beautiful Island but would i return to this hotel..well I think you know the answer...NO!!!
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- Also Known As:
- Hotel Cephalonia Palace
- Cephalonia Palace Lixouri
- Cephalonia Palace Hotel Lixouri