Went there with group of family and friends. Having read the other reviews, I agree that it is good for conferences. Not much around otherwise.
Restaurant is ok. Food is not much to write home about. Eat elsewhere. Waiter/waitresses spoke very little English so, wrong order is not uncommon.
Our double room in the Bottinghaus a short walk from the reception is very clean and uses the highest quality materials. However, the air con does not work, the 2 small bottle of drinking water and toiletries are not replaced on the 2nd day.
The lift was not working for 1 and half day and no one repaired it so, we all had to lug our luggage up and down the stairs
The breakfast is good with ample variety and good service. No hot beverages in rooms.
If not staying ib large groups for conference. I advise you stay elsewhere, somewhere like a guesthouse where the service should be better (I hope, this is my 1st time in Dusseldorf)
Bring some of your own beverages for convenience. Children will find it boring with nothing to do.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I’m sorry to hear of the inconveniences you experienced during your stay with us. The team at the hotel and I appreciate your feedback, though. We are addressing the points you have raised to continue reviewing and improving our service quality.
You're absolutely right that the hotel's main focus is conferences However, the hotel's grounds offer great opportunities for hiking and cycling tours, which I hope you had a chance to enjoy.
We look forward to welcoming you back to the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.