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“Good, but lacking the X Factor” 4 of 5 stars
Review of Hotel Gut Steinbach

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Hotel Gut Steinbach
4.5 of 5 Hotel   |   Steinbachweg 10, 83242 Reit im Winkl, Bavaria, Germany   |  
Hotel amenities
Ranked #2 of 19 Hotels in Reit im Winkl
Munich, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Good, but lacking the X Factor”
4 of 5 stars Reviewed November 2, 2013

We spent 3 nights at this hotel, which is a 4 star superior... All in all, our experience was good, but there is room for improvement
The location of the hotel is lovely, very quiet, nice scenery. The staff are very friendly and helpful.

Here is where we see room for improvement:
1) the hotel is very clean, but the overall maintenance and attention to detail could be improved: We sat outside the swimming pool area on loungers. On the first day, we saw a half empty glass of juice that someone had left there. A number of flies had gathered in the glass...
On day 2 and 3 the glass was still there, so we were wondering how often staff actually look around the hotel to make sure everything is clean/maintained.

2) Spa Area is quite nice, but very small (1 small sauna and steam room that fits approx. 4 people and one larger sauna). We were lucky that the hotel wasnt busy... if its fully booked, you probably have to queue to get into the sauna. We have been to a few spa hotels with the same star rating. Normally, they always provide teas, nuts and fruits at the spa area. In this hotel they had a water dispenser and that was it...

3)Food: the food overall was good, but there was no clear concept behind it. Sometimes we´d get haute cuisine other times it was homely cooking that was nice, but nothing specials (ie meatballs with potatoes). Breakfast was average, nothing to remember. No sausages/bacon... Rather disappointing...

We liked the hotel, but we felt that it was somehow lacking something.
For the price we paid, we would probably go back to one of the other hotels we have been to in the past...

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Egerner, Leiter Gästebetreuung at Hotel Gut Steinbach, responded to this review, November 7, 2013
Google Translation
Dear Guest,

Thank you very much for your lines and especially for your time and trouble. This helps us to identify existing weaknesses, and to work constantly on them. After all, it is our goal to please you! Please be assured that it is not our standard to let some used dishes stand around undiscovered. We have already addressed this issue with our staff, so such situations will not occur again.

Our wellness area consists of a pool area with swimming pool and whirl pool, a spa area with sauna, steam bath and detached sauna hut, and a fitness center. It is our experience that guests will scatter themselves comfortably between them even in high season, so it will not be overcrowded at most any time. As to the offered refreshments, we have not yet decided on a satisfying solution to the safety risks posed by breakable dishes and loose food items. We are already working on this.

Of course, it is our aim to satisfy our guests in the restaurants as well. Achim Hack, our chef, is completely in line with our sustainability philosophy, which means, he tries to purchase at least 90 per cent of the produce in a 80 kilometer radius, so he can always offer the freshest, regional and seasonal dishes possible. Our menu gets adjusted every 2-3 days, and if having chosen half board, guests will have the choice of three different main courses – vegetarian, fish or meat. Should there be a day when none of them appeals to you, please do not hesitate to ask to choose from the main menu!

Our breakfast buffet offers a wide selection of fresh fruit, cheese, cold cuts, smoked fish, freshly baked breads and rolls, but also warm items like the Bavarian speciality Weißwurst (poached veal sausages eaten traditionally with sweet mustard), bacon and sausages, as well as different egg dishes made to order. We are very sorry that this has not been your experience. Again, we have already addressed this with our staff. Please be sure to ask your waiter or any of our staff should you wish for something you do not find on the buffet!

We would be very happy if you gave us the possibility to welcome and pamper you again upon a next visit to Gut Steinbach and to show you that we are constantly striving for 120 per cent of our guests’ satisfaction!

Best regards,
Michaela Weidner
Front Office Manager

--------------------------------------------------------------------------------------------------------------------------------

Sehr geehrter Gast,

vielen Dank für Ihre klaren und deutlichen Zeilen, Ihre Zeit und die Mühe, Ihre Wahrnehmung in Worte zu fassen. Diese sind für uns eine unabdingliche Hilfe, bestehende Schwachstellen zu verbessern, Ihre Anregungen wo möglich umzusetzen und weiterhin kontinuierlich an uns zu arbeiten. Ihre Zufriedenheit und Ihr Wohlfühlen ist unser oberstes Ziel! Es entspricht natürlich in keinster Weise unserem Standard, wenn benutzte Gläser oder ähnliches drei Tage lang unentdeckt im Haus oder auf dem unmittelbaren Gelände darum stehen. Seien Sie versichert, dass wir bereits intern Maßnahmen getroffen haben, damit das nicht wieder vorkommt.

Unser Wellnessbereich verfügt über einen Pool und einen Whirlpool im Schwimmbereich, einen Fitnessbereich sowie einen Spabereich mit Biosauna, Dampfbad und Außensauna. Erfahrungsgemäß verteilen sich auch in der Hochsaison die Gäste ohne Wartezeiten oder übermäßiges Gedränge auf die verschiedenen Bereiche. Aus Sicherheitsgründen beschränken wir uns momentan noch mit dem Wasserspender, bis wir eine zufriedenstellende Lösung für ein erweitertes Angebot an Getränken gefunden haben.

Auch in den Restaurants sind wir bestrebt, unsere Gäste zu verwöhnen! Unser Küchenchef, Achim Hack, setzt unsere Philosophie der Nachhaltigkeit streng um und serviert Ihnen Gerichte aus besten, regionalen Zutaten. Im Abendmenü haben Sie die Wahl zwischen drei Hauptgängen – vegetarisch, Fisch und Fleisch. Sollte einmal nichts dabei sein, was Ihren Appetit reizt, können Sie auf Nachfrage gerne aus der regulären Speisekarte wählen.
Unser Frühstücksbuffet bietet Ihnen jeden Tag neben einer umfassenden Auswahl an frischem Obst, regionalen Käsen, Wurst und Schinken, hausgebeizter Lachsforelle und vielem mehr auch warme Speisen wie Weißwürsten, Speck und kleinen Rostbratwürsten, und selbstverständlich auf Wunsch frisch zubereitete Eierspeisen. Dass Sie gerade dies vermisst haben, tut uns ausgesprochen leid. Ich versichere Ihnen, dass das nicht unserem Standard entspricht. Auch hier haben wir bereits Maßnahmen getroffen, dass sich Ihre Erfahrung nicht wiederholt. Bitte zögern Sie nicht, unsere Mitarbeiter direkt anzusprechen, sollten Sie einen bestimmten Wunsch haben, den wir erfüllen können!

Wir würden uns sehr freuen, wenn Sie uns bei einem weiteren Besuch die Gelegenheit geben, Sie davon zu überzeugen, dass wir Ihre Anregungen und Kritik umgesetzt haben, und wir Sie ein weiteres Mal bei uns begrüßen und verwöhnen dürfen.

Herzliche Grüße,
Michaela Weidner
Empfangschefin
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18 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • German first
  • Any
English first
Nuth, The Netherlands
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 10, 2013

Was for a business event at "Gut Steinbach" and enjoyed their hospitality, food, drinks, spacious rooms and fantastic scenery. The village "Reit im Winkel" also gave me a perfect warm welcome experience. Definitely all triggers to go back and spend some private time there.

Room Tip: An ideal please for rest, relax, outdoor, purity, ... far away from the daily turbulence and crazine...
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 8, 2013

We stayed over the weekend - wonderful ambiance, warm and friendly service, beautiful room with a view across the snow-covered meadow. The spa area was a dream. Breakfast was delightful and the espresso shots in the morning were just the right strength to help us out of bed and onto the piste! If you know Reit im Winkl, you know that regardless of whatever is happening with snow elsewhere in Tirol/Tyrol, Reit im Winkl ALWAYS has snow, which is why we always spend our skiing holidays here.

The only complaint we had was a very enthusiastic chef who insisted on putting salt in our meals - it took a few dishes to be sent back to the kitchen before he/she realised "no salt" means do not add salt! Happily in the end we did get to eat and were very pleased with the results. The menu is not extensive but the ingredients impeccably fresh and well prepared. Oh - and we enjoyed a wonderful French wine over two evenings, the name of which I've forgotten.

All in all, we'll be back!

(PS - we had previously decided not to stay here because the hotel was truly in a shocking state, and then we heard from friends that there was a new owner and the hotel was closed for the better part of last year. What a turn around! This hotel is one to watch in Reit im Winkl.)

Room Tip: As for a room overlooking the meadow unless you don't like afternoon sun (in summer).
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Gut Steinbach

Address: Steinbachweg 10, 83242 Reit im Winkl, Bavaria, Germany
Location: Germany > Bavaria > Upper Bavaria > Reit im Winkl
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 19 Hotels in Reit im Winkl
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Gut Steinbach 4.5*
Number of rooms: 55
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