We arrived at this hotel late evening after a long transfer from a ski resort in Austria. Despite the fact that all 4 family rooms had been booked months in advance, one of them was "overbooked" when we arrived. One of the families (with 2 small children!) had to be moved 3 times between 10.30pm and midnight as the first room they were allocated was occupied by a couple in their sleepingwear (!!!) and the second room was in a "garage" next to a very loud party (Fasching). The room where they finally stayed in did not have a private bathroom, only a sink!!!
The service was appalling! The female receptionist did not even greet us in the morning. She seemed really stressed out as she or another member of staff had also "overbooked" our transfer to the airport. She did not apologise at all about it. Fortunately a couple who was booked on the same transfer as us kindly gave away their seats.
The ONLY positive about this hotel is that it is close to Munich Airport (10 mn transfer).
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- Also Known As:
- Theresienhof Hotel Hallbergmoos