We have stayed here many times over the last 10 years and the service/standards have been maintained. However, the restaurant is lacking in atmosphere. There used to be large "planters" scattered around which helped provide a cosier feel. All these have been removed and the room is totally open making it feel more like a work's canteen. The food is less "fussy" these days and portion sizes are huge - exceptional value for money.
I still find it hard to come to terms with the glass door to the bathroom!!