So my family and I stayed at this hotel for 10 days, all inclusive, at the end of July 2012. The reception staff were unfriendly and they spoke very limited English. The rooms we had faced a car park with no view whatsoever. We were given only 1 key card and had to pay a deposit for an extra key. We needed this because there were three of us in one room. The keys hardly ever worked and we often had to find a staff member to let us in. This was even after they claimed to have re_set the keys. The third "bed" was simply a a piece of foam on the floor. The rooms were never cleaned properly, There were no shower curtains so of course every time we had a shower the bathroom flooded. There was a fridge but it did not work properly.
Now food. Always the same breakfast, 20 people always queuing to toast bread. No fresh juice simple diluted squash. Quite disgusting. After all this is the Black Sea but rarely was there any fish on offer. The restaurant is simply too small and often there was nowhere to sit inside or outside. Nobody stopped guests sitting in wet clothes so most of the chairs were permanently wet. Drinks-- the wine was UNDRINKABLE- just disgusting ( in Bulgaria !?). All the drinks were cheap hooch with no known brands unless you paid extra.
The pool was overcrowded and of course there was limited availability of sun beds. The beach was nearby but again too overcrowded. On the last day we were told that breakfast was our last meal although we were not flying until mid afternoon. This is NOT all inclusive !
WARNING !!! I discovered that all the emergency exits/fire exits were permanently locked. I complained. The manageress told me this was normal. They refused to unlock them. THIS MUST BE AGAINST THE LAW. We travelled with a Czech tour operator called Ancora. The rep was quite useless !!! I will never use this company again. I advise everyone to to do likewise.
There is so much more I could write but simply take my advice - never use Ancora and never go to Kamenec Hotel. And don't forget it is DANGEROUS !
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