I were guest in this hotel for a week with the Family first days of the new year.
We use Family Hotels in Austria pretty often, but definitely this is not the best we stayed !
Hotel is just below the Spittal-Salzburg highway , but it is now completely hidden in artificial tunnel splitting hotel are from the very small but nice village, that I'm sure should be really nice in summer.
Unfortunately in winter the situation is much worst : ski slopes are very far (about 15km the closest in Gmund) and there is no town to visit or stay when you're not spending your day on the ski resorts. Closest one is Gmund with few attractions especially for children.
Parking area is not so close to the hotel on the main road.
Hotel has a couple of nice pools and these are one of the plus of the hotel.
The one for children is very nice an well equipped with water toys.
Also the one getting outside is nice. Remarkable also the water slide tunnel from third floor to ground well visible in all the hotel pictures.
Pirate's Land is a nice place as well where children can spend some time having fun safely, but unfortunately it is outside the hotel and is attended for one hour just between 19.00 and 20.00 (adults dinner time).
Food was ok (not really special, but ok) also for children. The real problem - that for Italians life style/habits here was even worst than in other similar hotels in Austria - was eating timing starting at 18.30 for children and closing at 20.30. At 21.00 lights were switched off both for adults and for kids. The close by "Tavern" has never been open in the days of our stay as well.
The very bad part of the staying was the outside activities.
Kids booked for ski class and swimming class.
Ski slope in the hotel is simply ridiculus and definitely not well managed by few ski masters. At the end all the parents were there helping their kids to take the lift.
Cost for ski and swimming classes were definitely not acceptable for the kind of service.
Last comments is related to the payment style.
I booked through email but when we arrived I notify the receptions that - for working duties - had to leave one day before the booking and they said there was no problem for that. She answered that there was no problem and that I had paid the nights I stayed.
Final bill was not like that because there was no way to recove one night more they billed me even if I didn't use it.