I wasn't going to put another review from me of this property on Tripadvisor, but this one is just to answer some comments from others that I think are not completely correct.
We stayed for two nights (Sept. 30-Oct.1) and enjoyed the trip once again, although our favorite smoking room on the sixth floor faced the ongoing construction of the new entrance to the casino. This resulted in our being awakened at 7:30 AM by the workers directly below doing whatever it is that they do best to build the new entrance. Even with the A/C on and the small window that usually can be opened to get some fresh air into the room kept closed, the noise still got through just enough to wake us up, so no need for our usual wakeup call to be set through the phone.
Another slight annoyance was that the electricity throughout the hotel had been turned off for maintenance for several hours just after our arrival, but we had expected that, as the hotel called us several days before to inform us that it was going to happen and giving us the option to pick other dates to arrive had we wanted to, so other then the room being very warm, and no TV, lights, or ability to use the coffeemaker for several hours (power came back on about 4 PM), the room was fine. Very clean and comfortable, with the usual bathroom amenities, fresh towels etc. Wanting to avoid what we thought might be a long wait to check in and possibly not being able to use the keycard to get into our room because the power was off, we decided to drive up early to try to arrive before the power was shut down. Arriving just after noon, we found the front desk still had power and functioning normally for checking in, and the elevators working and door locks still let us into our room without any problem. And the coffee maker that we had asked for when we made the reservation arrived just after we got into our room. So other then the warm room for a few hours without power, and some noise from the construction crew working below all day, the room was fine.
A few comments and suggestions from me to people who seemingly don't read many of the prior reports from people who have stayed at Rama, and then come here to comment about how disappointed they are that it isn't what they expected.
First of all, yes it can be expensive if it's your first time there and have to pay the rates for a weekend stay or a when a famous person is appearing in the show room, or some other busy time of year. It's a full service hotel after all with a pool and spa, not a small motel, and you're paying for a larger room, room service if wanted, valet parking if you need it (otherwise plenty of free parking), and the convenience of several good restaurants and a casino and showroom on the property.
If you get their free players card and use it at the slot machines or hand it to the dealer to get credits when you play at the tables, you'll get offers for complimentary or discounts on rooms, meals, or shows. SInce my wife and I have had their players cards since shortly after this property opened, we often get complimentary or discounted night offers at the hotel, and free or discounted meals at any of their restaurants. Actually, on this trip when I handed in my original Rama players card from many many years ago just after the casino had opened, when I went to a table, the supervisors and dealers had a good laugh when they saw how old it is, and laughed again when I commented it was almost as old as me. But it gets my wife and me emailed and mailed offers of free or discounted hotel rooms and meals, so be sure to sign up for a players card if it's your first time there and you'll get offers of discounts or comps based on the amount of play during your stays. And no, you can't load the players card with cash in advance like you might do with a credit card, as it's not a credit card, rather it's a free card that rates your amount of play and time playing that will determine the amount and frequency of the offers you receive for future trips.
Many people complain about not having a coffee maker or water in the room as they expected. JUST ASK FOR ONE AT CHECKIN or when making a reservation! We didn't know about the availability of coffee makers for many trips to Rama, so we brought our own travel coffee maker and supplies, and when we mentioned it on a prior trip and again when checking in, a coffee maker with all the coffee supplies and two bottles of water was sent to our room shortly after we checked in, so we now request it when we call to make our reservations and mention it again at checkin. And no charge for the coffee maker or additional supplies of coffee, creamer (powdered creamer), or sugar if needed.
Ever been to Vegas, where many if not all of the hotels don't have a coffee maker or bottled water in the rooms, or if you can get one you'll pay for it's use and all the additional supplies, and the bottled water sent to your room? We stay at many Hilton properties, and as a Hilton elite, we usually find a coffee maker and two bottles of water in the rooms when we arrive and have come to expect it, but this is not a Hilton hotel yet we find it as comfortable and clean as many we have stayed in, and we ask for the coffee maker each trip here and it always is brought to our room shortly after we check in, along with two bottles of water on the same tray.
As usual we found the staff friendly and accomodating, and the only reason I've dropped this from the previous five * ratings in my earlier trip reports is because of the construction noise (which should be done if a few more weeks), and the uncomfortablly warm room for a few hours because of the maintenance on the electrical systems in the hotel.
(And the slots weren't too friendly to my wife either!!!).
- Also Known As:
- Casino Rama Hotel Orillia
- Rama Casino Orillia
- Rama Hotel Orillia