This hotel has the worst service in any hotel in New Zealand, I was very impressed on how bad it is, it seems that staff members don't have any guest services skills whatsoever. We arrived at the hotel after 3pm and our room was not ready, the person at the Front Desk was very rude and she seem that she did not care at all about her job. When we came back and went to the room we've found a queen bed instead of twins, my travel agent asked for twin beds I had the proved for that.
I went back to talk to the rude receptionist and she said she was going to ask housekeeping to change that. Then we were informed that the housekeeping department has left, and that my brother and I will have to share the bed. they did not offer to change our room, or ask a manager to come and separate the beds. If you are the Manager of this Hotel you have to make sure that your hotel is running well. To the Manager, do you ever read this experiences? do you have anything to say?
- Official Description (provided by the hotel):
- Looking out to the breathtaking Lake Tekapo between Christchurch and Queenstown in New Zealand's South Island, Peppers Bluewater Resort offers architectural design reflective of the surrounding Mackenzie Basin landscape combined with exceptional facilities and services. Accommodation includes stylish studios, one, two and three bedroom luxury villas where the outdoors is portrayed indoors through a refreshing colour palette of turquoise-blue, red and beige. Each room features STD/ISD telephone, tea and coffee making facilities, air conditioning and complimentary grooming items. Simply unwind and breathe in the serene atmosphere of Peppers Bluewater Resort. Relax amongst the cosy sofa at Rakinui Lounge while enjoying a warming drink or light snack and for breakfast and dinner Rakinui Restaurant serves a diverse selection of international standard cuisine and favoured local delights accompanied with a breathtaking view across Lake Tekapo. Lake Tekapo provides excellent kayaking and rainbow and brown trout fishing, while the old village is steeped in mythology and rich High Country history. Tekapo is Maori for night sleeping place, and the lake itself boasts the clearest, darkest and most spectacular night sky in Aotearoa, ideal for a tramp up Mount John followed by a romantic twilight picnic. Thrill seekers are sure to cover more terrain by mountain biking or horse riding before revitalising body and soul in the nearby Alpine Springs Health Spa and Hot Pool. The Round Hill Ski Field and Winter Park are also a short drive from Peppers Bluewater Resort offering skiing, ice hockey, ice skating, even curling! Peppers Bluewater Resort is the perfect destination for relaxed weekend escapes or as a relished retreat after a hectic day of exploration. ... more less
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- Also Known As:
- Peppers Bluewater Hotel Lake Tekapo
- Hotel Peppers Bluewater