This hotel has the worst service in any hotel in New Zealand, I was very impressed on how bad it is, it seems that staff members don't have any guest services skills whatsoever. We arrived at the hotel after 3pm and our room was not ready, the person at the Front Desk was very rude and she seem that she did not care at all about her job. When we came back and went to the room we've found a queen bed instead of twins, my travel agent asked for twin beds I had the proved for that.
I went back to talk to the rude receptionist and she said she was going to ask housekeeping to change that. Then we were informed that the housekeeping department has left, and that my brother and I will have to share the bed. they did not offer to change our room, or ask a manager to come and separate the beds. If you are the Manager of this Hotel you have to make sure that your hotel is running well. To the Manager, do you ever read this experiences? do you have anything to say?
- Official Description (provided by the hotel):
- Set in the rich antiquity of the deep southern land, Peppers Bluewater Resort is only two and a half hours drive from Christchurch, with the Mount Cook National Park on your doorstep. With panoramic views on towards the glistening foothills of the Southern Alps, Lake Tekapo is also a place of mythology and rich high country history. ... more less
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- Also Known As:
- Peppers Bluewater Hotel Lake Tekapo
- Hotel Peppers Bluewater