We were intending to stay in Peppers for just one night however we stayed THREE nights because of the extreme snow last week.
The first night we stayed in a 'hotel-room' which was the smallest hotel room i have ever stayed in my life, ever worse than those 'low-cost hotel' in Hongkong. There was NO chair in the room because the room was too small to fit anything else but just a king bed. The kingbed was just two single bed combinds together so in the middle of the night, there was a big gap of the bed. The tv was just so small (about 18'') and the kitchen facilities were just so basic (only a few cups and two knifes, i had to use knife to stir my tea).
The second day when we knew the road was closed and we had to stay at least one more night, we upgraded the room to mountain view room. the room was much better and bigger (expensive too). So we have no complains except the TV only got like FIVE channels and sometimes no signal because of the snow.
Apart from the room, the staffs of Peppers were nice but to be honest, not really helpful. it had been three days, we tried to get our car out of snow in the car park but noone was willing to help. The answers were always 'we are doing everything we could do...we are currently short of staff... we cant do anything about it....' at the last day of stay, the weather was better, we borrowed a shovel from a guest who was living next door (we asked reception for a shovel more than ten times in three days) and digged the snow by ourself. when we were digging the snow, three staffs were doing cleaning in the room and watching us. finally they got out and helped us pushing the car, not really helpful but still appreciate. Then we saw a huge snow digger was working over the other side of the hotel, we asked the staffs whether they can ask the snow digger come for help, they told me to ask reception. i called reception and reception told me to talk to the snow digger driver by myself. so finally i ran to the snow digger and asked the driver for help and thank god we got out of there.
Was a long story, we had a really bad experience in Peppers, bad enough to make me write the first review of an accommondation in my life. Tekapo was a awesome place, it was the second time we have been there. i will still travel there if i have that chance, but i dont believe i will choose to stay in Peppers again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kia ora k_chennz,
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We regret to hear that you did not enjoy your time at Peppers Bluewater Resort, for which I sincerely apologise.
Whilst I certainly understand the inconvenience caused to you by the weather, I must seek to clarify the brevity of these extreme conditions:-
- This snowfall was a level not seen in the last 30 years.
- Lake Tekapo as a township does not have the resources able to manage this amount of snow
- The resources available were best located to those in the most need, including farmers who's lives, livestock and livelihoods were at significant risk.
- Many of our staff were unable to get in/out of work over the 4 days, to be with their families and a number were accommodated on site over this time to ensure their safety
- Basic supplies were cutoff during this period, and we had to be very flexible to not run out of food & beverage supplies
I regret that we could not better assist during this period, but certainly we did our utmost to make our guests as comfortable as they could be during such an inconvenient time. I understand a number of guests would have liked the snow cleared quicker, their vehicles out sooner, but the magnitude of thesse conditions did not allow for it.
We were fortunate enough to not have lost power until Monday morning, but unfortunately the weather did wipe out our television signal during this time.
K_chennz, I regret that you did not have a more enjoyable experience in your time at Peppers Bluewater Resort. We regret the inconvenience caused by the snowfall and subsequent challenges, but please understand that this was a very unique situation, which Lake Tekapo bore the brunt of. As a township, we would like to think we will get better at dealing with such a situation, but we also understand the infrequency of a storm of this magnitude.
Andrew M Freak
Peppers Bluewater Resort
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.