This is the worst place I have ever stayed in, and I've stayed in some places. We arrived at 3.15 as check in is any time after 3. The room was not ready. We were advised to go off and come back later. On returning we were given directions to our room - well when I say directions, we were told to go round there and look for it, while they pointed generally at a map. When we got to the room it was a twin, we had booked a double. Back to reception where several people were trying to sort out rooms. We finally got a key to a double room. It's a nice room if you don't mind not having any natural light, no room to swing a cat and only one bed side cabinet and bedside lamp. It was clean though. We were shattered and decided to just walk out and find something to eat as we were booked on the night star gazing tour and couldn't be bothered to try and battle to change the room for one with at least a window on the lake. BIG MISTAKE!
We were kept awake for most of the night by the room up above, sounded like a giant with hob nailed boots on who would come through the ceiling at any moment. Not to mention their blaring TV. We finally got to sleep about 1am only to be woken at 6.45 by their air conditioning unit starting up - the fan is on the outside wall right by our bed head. Then the giant family in their hob nailed boots all came down the stairs slamming out the joint door at about 7.30 good morning in Lake Tekapo!
I decided to take a stroll to the reception to mention that the air conditioning unit must be faulty due to the racket it was making. I was told by reception that this is in fact how they operate and is due to the architect who built the place. No apology just a simple tough luck. When I mentioned the noise from the upstairs room that also went with the air conditioning again I was told its due to the architect and nothing they can do but ask people to be quiet and turn off their air con! I mentioned that I was not happy with the room as had expected a lake view. Again it was a case of thought luck - this is what I'd booked. I mentioned that I'd not booked a twin room, but had been given one on arrival, they had no response to that other than to speak to my travel agent. We'd stopped at their other hotel in Christchurch on e same room basis and this had been 6 times bigger than this hell hole.
The staff are just not bothered about anything. We are here for another night unfortunately and so far at 3.40pm our room has not been tidied up and replacement milk provided. We also book a tour through them, which was cancelled. Luckily we bumped into the tour guy in the village who let us know that he'd phoned Peppers for them to let me know the tour could not go ahead - they so far have not bothered to tell us! Good job we bumped into him.
In short a horrible place in a lovely part of the world. Do come to Lake Tekepo, it is awesome, just don't stay here.
Don't stay here, choose somewhere else!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kia ora Squiggypig,
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We are disappointed that you found so many negative aspects during your time with us, however we are appreciative that you have given us a chance to review these aspects and improve our overall service delivery.
Andrew M Freak
Peppers Bluewater Resort
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.