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“Excellent” 5 of 5 stars
Review of Mantra Lake Tekapo

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Mantra Lake Tekapo
4.0 of 5 Condominium   |   1 Beauchamp Place, Lake Tekapo, New Zealand   |  
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Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Excellent”
5 of 5 stars Reviewed August 20, 2012

I went to The Residence at Lake Tekapo in December with my family. The 2 bedroom apartment was absolutely breath taking. It was luxurious, specious and comfortable. I was surprised by the furniture and decoration. Lake Tekapo is the place to go if you want to go to NZ

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewmfreak2, General Manager at Mantra Lake Tekapo, responded to this review, September 18, 2012
Kia ora aph1985,

Thank you so much for a wonderful review of our property, The Residence.

We're absolutely ecstatic that you enjoyed the property so much, and we'd be thrilled to hopefully welcome you back again in the near future.

Warm regards,

Andrew M Freak
General Manager
The Residence
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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85 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Christchurch, New Zealand
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed August 14, 2012

Phoned a few days beforehand to make a booking for a 2-bedroom apartment and was pleasantly surprised with a complimentary upgrade to the 3-bedroom one for the same price.
Beautiful place with bedrooms and 2 bathrooms upstairs, kitchen, dining and living plus bathroom downstairs.
Handy location, nice walk to tourist attraction and short drive to the Thermal pools etc.
Place is nice and warm with underfloor heating in bathrooms, panel heaters in bedrooms and gas fire in the lounge.
Will definatelty be coming back here in summer to enjoy the pool, spa and BBQ area.
Rates are very reasonable compared to other properties in Lake Tekapo.

Stayed August 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewmfreak2, General Manager at Mantra Lake Tekapo, responded to this review, September 18, 2012
Kia ora Swiss_Kiwi1,

Thank you for taking the time to provide a very kind review of our property.

We're extremely pleased to hear that the comfort and convenience you required was catered for. It's a beautiful location, and you'd really enjoy the warm Spring sunshine that's now upon.

We hope to see you back enjoying the pool in the near future!

Kind regards,

Andrew M Freak
General Manager
The Residence
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
135 reviews 135 reviews
27 hotel reviews
Reviews in 42 cities Reviews in 42 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed April 5, 2012 via mobile

Very confotable and spacious luxury apartment close to the township. With plenty of eating establishments nearby it good for a short stay in warmer months or a longer stay in colder times. We were told that the snow could be as deep a one meter surrounding the motel and at times it could be inaccessible due to the conditions in the passes. How awful. We intend to return for a few days and are excited to experience the tranquility of the winter settings in such a well appointed establishment taking advantage if the heated rooms and of course the fireplace.

Stayed March 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewmfreak2, General Manager at Mantra Lake Tekapo, responded to this review, September 18, 2012
Kia ora densmi,

We really appreciate you leaving such a lovely review of our property.

We hope you enjoyed the warm room and we hope it helped you combat the winter chill!

We hope to see you again, perhaps to enjoy the warmer weather and clear blue skies.

Many thanks,

Andrew M Freak
General Manager
The Residence
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 26, 2012

We could not agree more about the administration problems at this place.

We booked online four months in advance for a one night special occasion. We
were required to pre-pay. We received an acknowledgement email, no detail in the message, just a "we have received your booking" email. We should have taken that as a warning I guess. Before we took off for our trip we checked in with them by email just to ensure.....

They sent us a reply the following morning to say that we had supposedly not
turned up for our booking on X date - they gave a random September date which was completely unrelated to the date we had actually booked - for a January birthday.

They refused to acknowledge their error and kept our money! This is not a cheap place, it's at the high end, and we can ill afford to lose money like this. They stuck to the line that we had not turned up back in September. They were rude and dismissive. My partner who had booked this as a surprise for me was devastated.

Other travellers need to know that the managers are total amateurs, do not know how to manage website bookings and do not know how to be gracious hosts. They are an embarrassment to the New Zealand tourism industry.

Avoid this place - but go to Tekapo, it's beautiful - one of my favourite places.

  • Stayed January 2012, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewmfreak2, General Manager at Mantra Lake Tekapo, responded to this review, July 23, 2012
Kia ora Yzzie,

Thank you so much for your feedback about The Residence, Lake Tekapo. You'll be thrilled to hear that your wishes have come true...

The Residence, Lake Tekapo is under new management!

It's such a wonderful property with so much potential, and we're in the process of sharpening the pencil and ensuring The Residence is everything it should be as an elite accommodation provider in Lake Tekapo.

By all means, please familiarise yourself with our new published rates on the internet and we'd love to welcome you back so you can feel the difference. We'd certainly welcome your feedback about the property, so we can ensure we're delivering everyone that people want when coming to this beautiful part of South Canterbury.

Warm regards,
Andrew M Freak
General Manager
The Residence, Lake Tekapo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2011

Found The Residence by accident and as a last minute booking, we where stunned to be able to stay in one of the most luxurious apartments in NZ. We were pleasantly surprised by the helpfulness of the managers and the assistance in advising of facilities and local atttractions.
With all its splendour the only downside was lack of views avaialble, but the apartment more then compensated.

Room Tip: any room looked as good as an other
See more room tips
  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed August 4, 2011 via mobile

Tekapo is a great destination, just avoid the Residence. We booked by email one month in advance, received confirmation normally. Upon arrival after dark on a Friday evening during school holidays, we were told that our booking was cancelled. The receptionist's attitude could not have been more dismissive and uncaring. Their administrative error was made 100% our problem. Quite unbelievable. Luckily for us, we got a room at nearby Peppers. We would not, under any circumstances, recommend the Residence to anyone. Avoid.

  • Stayed July 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
andrewmfreak2, General Manager at Mantra Lake Tekapo, responded to this review, July 23, 2012
Kia ora AnnandBrian,

Thank you for taking the time to provide feedback about The Residence, Lake Tekapo.

You will be thrilled to hear that there has been a recent management change at The Residence, and we are really excited by what the future holds for this fantastic property.

We're certainly people that care about how we can deliver a superior stay for everyone that comes to this fabulous part of the world. The Residence is a gorgeous property, with spacious and cosy rooms that really suit a relaxing family retreat. We regret that your previous experience was not a good one, but we can assure you that thing's are certainly very different now!

We'd welcome you back to come and see the difference!

Many thanks,
Andrew M Freak
General Manager
The Residence, Lake Tekapo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 21, 2010

The second time we have stayed in one of the three-bedroom houses on this five-star development, and we loved it. Because our stay was not high season, the rate was well below the listed price and the luxurious facilities make it superb value for money.

Stayed November 2010, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mantra Lake Tekapo

Address: 1 Beauchamp Place, Lake Tekapo, New Zealand
Phone Number:
Location: New Zealand > South Island > Canterbury Region > Mackenzie District > Lake Tekapo
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 Specialty lodging in Lake Tekapo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Mantra Lake Tekapo 4*
Official Description (provided by the hotel):
Set in the rugged alpine heart of the South Island’s Mackenzie Country, just a stone’s throw from the shores of a shimmering turquoise lake, nestled amid snow capped mountains, Mantra Lake Tekapo offers the perfect haven for a weekend away or and extended stay.
Mantra Lake Tekapo offers 28 spacious apartments each featuring three large bedrooms, two luxury bathrooms with heated floors, a spacious open plan living and dining area with a gas fireplace and French doors opening to a private courtyard. Cook up a meal in the fully appointed kitchen featuring granite bench tops and quality appliances. Stay warm and dry with you own private garage with internal access and full laundry.At Mantra Lake Tekapo you can choose to relax by the pool, spa and a paved BBQ relaxation area with an outdoor fireplace or enjoy a bottle of one of New Zealand’s award-winning local wines on your apartment's private terrace. With world-class trout fishing, horse riding, scenic flights and two local ski fields all within easy reach there is plenty to see and do. Mantra Lake Tekapo is a perfect base from which to explore the unspoiled beauty of Lake Tekapo.
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