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“Over-rated” 3 of 5 stars
Review of Hotel Ibis Melbourne Glen Waverley

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Hotel Ibis Melbourne Glen Waverley
3.0 of 5 Hotel   |   297 Springvale Road, Glen Waverley, Monash, Victoria 3150, Australia   |  
Hotel amenities
Ranked #2 of 4 hotels in Glen Waverley
Bali, Indonesia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Over-rated”
3 of 5 stars Reviewed June 28, 2013

My mother & I stayed last year and were disappointed with their service level. Although we knew that Ibis hotel is a mid-class hotel with limited service around the world, for the price we paid, it was certainly way below our expectations. Probably due to staff limitation during our stay, their service level was not up to the outstanding Accor hotels' standard.

Room Tip: Be prepared to bring your own bags for check-in and check-out. No porter was available.
See more room tips
  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy M, General Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, July 8, 2013
Dear Greenbali

Thank you for taking the time to tell us about your experience at the Ibis Melbourne Glen Waverley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Guy Marinucci
General Manager
Hotel Ibis Glen Waverley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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256 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Thai first
  • Any
English first
Brisbane, Australia
1 review
4 of 5 stars Reviewed June 19, 2013

Very good condition & clean motel,staff were freindly & very helpful ;no bath in room though , only a shower. Motel is right next door to Novotel , we had family staying there for the wedding also. There is shopping village with plenty of eateries about 80m away

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 of 5 stars Reviewed June 19, 2013

I enjoy staying over the weekend and having a great time. Your service is convenient and it provides everything you need. I recommend your service and staff to my family and friends. I look forward to my next day.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy M, Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, June 19, 2013
Dear Chamnan K

We very much appreciate your comments regarding your stay at the Ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Guy Marinucci
General Manager
Hotel Ibis Glen Waverley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 18, 2013

My stay here was fantastic! The customer service here just blew me away...The bar was nice and cosy, with a great range of drinks to choose from. The rooms were spotless. Will definately be coming back.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy M, Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, June 19, 2013
Dear ZakLee8
We very much appreciate your comments regarding your stay at the Ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Guy Marinucci
General Manager
Hotel Ibis Glen Waverley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bayswater, Australia
1 review
4 of 5 stars Reviewed June 17, 2013

The staff are very friendly and helpfully. The in room dinning service was very enjoyable. All other services are close by and within easy walking distance. The only down fall was the bed was very hard. The in house movies are a great idea.

Room Tip: The standard room had a very hard bed.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy M, Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, June 17, 2013
Dear Danielle T

We very much appreciate your comments regarding your stay at the Ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback.

I will share your comments with our team. Very happy that you enjoyed your in room dinning & the inhouse movies

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards

Guy Marinucci
General Manager
Ibis Melbourne Glen Waverley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed June 12, 2013

We enjoyed our stay at Ibis Glen Waverley.
The restaurant was excellent with fine food.
Unfortunately we found the beds to be very hard - we called it "Planking", but everything else in the room was good quality.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy M, Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, June 17, 2013
Dear IbisGlen

We very much appreciate your comments regarding your stay at the Ibis Melbourne Glen Waverley. It is always a pleasure to receive feedback.

Glad you enjoyed your meal and sorry that the beds were not as comfortable as you would have liked.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.


Regards

Guy Marinucci
General Manager
Ibis Melbourne Glen Waverley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 11, 2013 via mobile

So this is a typical business traveller hotel. The rooms are small but do the job. Location is fine if you have a business trip out this side of Melbourne. Some good restaurants nearby. My beef (and 2 star rating) is for 2 separate 'discoveries' in my 1 night stay. 1) Grabbed a blanket from the cupboard, wrapped in a plastic sleeve. Open blanket up to find a used tissue. Yuk. 2) Getting ready for bed, took off my socks. Barefoot I feel something a bit sharp right by the bed - a large toenail. Gross. Conclusion: The cleaning staff supervisor needs a reminder about the basics. I wont be back. By the way, this review done over GSM as the wifi is overpriced.

Stayed June 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy M, General Manager at Hotel Ibis Melbourne Glen Waverley, responded to this review, June 11, 2013
Dear Richard B,

We very much appreciate your comments regarding your stay at the Hotel Ibis Glen Waverley.
I’m sorry on this occasion we have not delivered on some basics during your stay at the hotel

In regards to the housekeeping issues during your stay, I will be following this up with our housekeeping manager & I'm truly sorry for the experience you encountered.
This does not reflect the outstanding work our housekeeping team achieve day in day out

Thank you again for sharing your experience & I hope you give us another opportunity at Melbourne Glen Waverley in the not to distant future

Should you wish to discuss further please feel free to contact me - h6413-gm1@accor.com

Regards

Guy Marinucci
General Manager
Ibis Melbourne Glen Waverley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Ibis Melbourne Glen Waverley

Address: 297 Springvale Road, Glen Waverley, Monash, Victoria 3150, Australia
Location: Australia > Victoria > Greater Melbourne > Monash > Glen Waverley
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 4 hotels in Glen Waverley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Ibis Melbourne Glen Waverley 3*
Official Description (provided by the hotel):
Located just 25 minutes drive from Melbourne’s city centre and 45 minutes from the airport, Ibis Glen Waverley is perfectly positioned for business or leisure travel. Your gateway to the beautiful Dandenong Ranges and a short stroll from Century City Walk Entertainment Complex, the hotel offers travellers the best vantage point to take in Victoria’s colourful capital. Only two minutes from Novotel Glen Waverley, this charming hotel boasts 155 comfortable standard and superior rooms, a delightful Bistro & Bar and 4 modern conference rooms. ... more   less 
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Also Known As:
Ibis Glen Waverley
Hotel Ibis Melbourne Glen Waverley Greater Melbourne

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